Cancellation Oberlo: Easy Method

What is Oberlo

Overview

Oberlo is a dropshipping app that was used to import products from suppliers into Shopify stores and streamline order fulfilment and inventory management.

Current status

Oberlo was officially discontinued as of June 2022. The app is no longer actively developed or sold under its original offering.

How to cancel Oberlo

If you still have the app installed

• Open your Shopify admin and go to Apps.
• Locate Oberlo (or any Oberlo-related app) and choose Remove or Delete to uninstall it from your store.
• Confirm removal and check your Shopify billing to ensure recurring app charges stop.

If you need formal cancellation or written notice

• Gather account details (email used, store name, invoices) before contacting legal or billing departments.
• If a formal cancellation letter is required, send it to the operator address listed below (see Address section).
• Keep written proof of your request and any responses for your records.

What happens when you cancel

Access and features

After uninstalling the app, Oberlo features (product syncing, import tools, order automation) will no longer be available in your store.

Billing and renewals

Cancellation typically stops future recurring charges but does not automatically refund past charges.

Check your Shopify billing page and merchant emails for confirmation that billing stopped.

Will I get a refund?

General policy

Refund eligibility depends on the subscription terms that applied when you were billed and on the platform used for billing (e.g., Shopify billing).

Because Oberlo was discontinued, standard refund outcomes may vary; many subscriptions are non-refundable for past billing periods.

Exceptions and actions

• If you were double-billed or charged in error, gather proof (statements, invoices) and request a review from the billing provider.
• If a refund is denied, you can dispute the charge with your payment provider or bank if you believe it was incorrect.

Oberlo plans and pricing

Available plan list

Below are the historical USD plan prices as last published. Note: Oberlo is discontinued and no current ZAR pricing exists.

Currency and availability note

Prices below are shown in US dollars. Local (ZAR) pricing was not maintained after discontinuation.

Your consumer rights in South Africa

Key statutory protections

South African consumers are protected by the Consumer Protection Act (CPA) which sets out rights around fair value, quality, and fair dealing.

The Electronic Communications and Transactions Act (ECTA) also affects online transactions and electronic contracts.

Practical steps if you have a dispute

• Keep all evidence: invoices, screenshots, emails, and payment records.
• Contact the merchant (or the listed legal operator) first and request resolution in writing.
• If unresolved, you may lodge a complaint with the National Consumer Commission or seek advice from a consumer protection body.

Customer experiences

Common positive points

Users historically appreciated Oberlo for easy product import, simple order fulfillment, and a helpful Chrome extension for sourcing.

Common negative points

After discontinuation, users reported challenges with migration, loss of updates, and uncertainty about refunds or continued support.

Experience varies by merchant and how billing was handled through Shopify or other platforms.

Documentation checklist

Account and billing

• Account email and store name
• Subscription invoices and billing dates
• Payment method statements showing charges

Support and correspondence

• Screenshots of app settings, subscription pages, and error messages
• Copies of any messages or support tickets exchanged
• Records of uninstallation or cancellation confirmation from Shopify

Common mistakes

Assuming uninstall equals cancellation

Some merchants uninstall the app but forget to confirm billing has stopped in their Shopify billing or payment provider.

Always verify the billing section or contact the billing provider to confirm no future charges will occur.

Not keeping records

Failing to save invoices, emails, and screenshots reduces your ability to claim errors or request refunds.

Collect evidence proactively before and after cancellation for easier dispute resolution.

Comparative recap

Quick plan comparison

The table below highlights core differences among plans to help recall which plan you used prior to cancellation.

Usage guidance

Use this recap to determine which plan features applied to your account when preparing a cancellation or refund request.

After cancelling

Immediate actions

• Confirm billing stop on your Shopify billing page or payment provider statements.
• Export any data you need before it is inaccessible (product lists, orders, reports).

Where to get help

Contact the platform where you were billed (for example, your Shopify billing dashboard or payment provider) for account-specific billing queries.

If you believe you have been charged incorrectly, contact your bank or card issuer to discuss dispute options and next steps.

Address

Operator address

Shopify Lithuania, UAB

Švitrigailos g. 11A, LT-03228 Vilnius, Lithuania

How to use the address

Use this address for formal written notices or postal correspondence related to legal or billing disputes concerning Oberlo.

Include your account details and copies of relevant invoices when sending correspondence, and keep proof of postage or delivery confirmation.