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Cancel PACER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Pacer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pacer: Easy Method
What is Pacer
Overview
Pacer is a mobile app and web service offering fitness tracking, virtual races, challenges and subscription-based premium features.
It provides in-app subscriptions (via Apple App Store or Google Play) and web purchases for virtual races and medals.
Where services come from
Subscriptions are managed through the platform you used to buy them (Apple or Google) or through Pacer's web service for web-based purchases.
Pacer's own policies cover virtual-race purchases and medal fulfilment; platform stores control in-app subscription billing and refunds.
How to cancel Pacer
Cancel on iPhone / App Store (iOS)
- Open Settings on your iPhone and tap your name.
- Tap Subscriptions → select Pacer Premium → Cancel Subscription.
- Note: deleting the app does not cancel the subscription.
- Cancel at least 24 hours before renewal to avoid the next charge; access continues until the end of the paid period.
- Source: How to Manage or Cancel (App Store).
Cancel on Android / Google Play
- Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions.
- Select Pacer Premium → Cancel subscription and follow prompts.
- You can also cancel via a web browser at play.google.com by signing in and managing subscriptions.
- Uninstalling the app does not cancel your subscription; access remains until the end of the paid period.
- Source: How to Manage or Cancel (Google Play).
Cancel web-based purchases / Virtual Races
- Web purchases for virtual races and medal challenges are managed through the Pacer website and its ordering system.
- Pacer states users are responsible for cancelling and that web transactions are subject to Pacer's Terms of Service.
- For terms and conditions, see: Pacer Terms of Service.
What happens when you cancel
Access and billing
When you cancel a store subscription, you keep access for the remainder of the already-paid billing period.
Billing stops after the current paid period ends; you will not be charged again if cancellation was successful.
Account and data
Your Pacer account remains and any saved activity or challenge progress typically stays in your account.
Deleting the app does not remove account data or cancel subscriptions; account data removal follows Pacer's data and privacy terms.
Will I get a refund?
Subscriptions bought in-app (Apple or Google)
Pacer does not issue refunds for in-app subscriptions. Apple or Google handle billing and refunds for those purchases.
To request a refund, use Apple’s or Google Play’s refund processes; Pacer cannot refund App Store or Google Play charges directly.
Reference: Pacer Premium Refunds or Charge Disputes.
Virtual races and medal purchases (web)
Virtual race and medal sales are generally final; refunds are not typically offered.
Pacer may consider exceptions case-by-case, often deducting processing, platform, or shipping fees. For damaged/incorrect medals, replacements are usually provided.
See policies and time limits: damaged medal claims within 1 week of receipt; lost-in-transit within 6 weeks of dispatch.
Reference: Refund Policy for Virtual Races.
Pacer plans and pricing
Available plans (South Africa)
Below are Pacer Speedometer and Live Running Feedback plan prices listed in the South African App Store (ZAR).
Prices and availability may change in the store; check the app store for live pricing.
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Pacer Speedometer - Pro Weekly | R59.99 | Weekly | Upgrade to Pro features (one-time weekly access) |
| Pacer Speedometer - Monthly Pro | R99.99 | Monthly | Access to Pro features on a per-month basis |
| Pacer Speedometer - Lifetime Pro | R99.99 | Lifetime | One-time purchase for lifetime Pro access |
| Pacer Live Running Feedback - Pro Weekly | R39.99 | Weekly | Access Pacer Pro features for one week |
| Pacer Live Running Feedback - Pacer Pro Monthly | R79.99 | Monthly | Access Pacer Pro features for one month |
Your consumer rights in South Africa
Legal framework
South African consumers are protected by the Consumer Protection Act (CPA), which guarantees fair value, quality and safety.
Some cooling-off rights apply for direct marketing or certain ongoing obligations, but these may not cover all digital subscriptions.
How this applies to Pacer purchases
For App Store and Google Play purchases, platform rules largely govern refunds and cancellations rather than local law.
Web-based digital content may allow remedies for defective or misdescribed content, but Pacer's stated refund and replacement policies are relevant.
If you believe your rights under the CPA were breached, consider contacting the National Consumer Commission or a legal advice line for guidance.
Customer experiences
Positive feedback
Many reviewers praise Pacer's customer service responsiveness and the quality of medals for virtual races.
Users often highlight motivational challenges, storytelling checkpoints and long-term satisfaction in reviews.
Negative feedback
Some users report confusion finding challenges and initial setup friction in the app.
There are complaints about medal delivery issues and occasional syncing or street-view limitations compared with competitors.
Sources: Trustpilot reviews and broader user reports.
Documentation checklist
What to gather before contacting support or stores
- Order receipt or transaction ID from Apple, Google Play, or Pacer web order.
- Account email used to purchase the subscription or race entry.
- Screenshots of subscription entries in App Store / Google Play or payment confirmation.
- Dates of purchase, renewal, and any relevant screenshots of billing charges.
- For physical medals: photos of damaged items, packaging and delivery proof, tracking number and dispatch date.
Where to submit documentation
- Use Apple or Google Play refund request tools for in-app purchases.
- For web orders or medal issues, follow Pacer’s support guidance in the refund/medal policy page.
- Reference links: Virtual Races Refund Policy.
Common mistakes
Assuming deleting the app cancels subscription
Many users uninstall Pacer expecting billing to stop; this does not cancel App Store or Google Play subscriptions.
Always cancel the subscription in the store account that made the purchase.
Contacting Pacer for store refunds or missing platform receipts
Pacer cannot cancel or refund App Store or Google Play charges; users must use the respective platform processes.
Also check which Apple/Google account was used to buy the subscription before requesting a refund.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund availability | Key notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → your name → Subscriptions → Pacer Premium | Refunds handled by Apple; Pacer cannot refund | Must cancel at least 24 hours before renewal; deleting app does not cancel |
| Google Play (Android) | Cancel via Google Play Store → Profile → Payments & subscriptions → Subscriptions | Refunds handled by Google Play; Pacer cannot refund | Uninstalling app does not cancel; access lasts until end of paid period |
| Web (Pacer site / Virtual Races) | Manage orders via Pacer web system and follow Terms of Service | Generally no refunds; case-by-case exceptions for damage/defects | Replacements for damaged medals preferred; check time limits for claims |
Use this table to decide next steps
Choose the row matching your purchase channel and follow the cancellation/refund guidance for that channel.
Keep documentation ready before contacting support or filing a platform refund request.
After cancelling
Confirm cancellation
- Check the subscriptions section in your Apple ID or Google Play account to confirm status.
- Keep screenshots or confirmation emails that show the cancellation date and remaining access period.
Helpful links and next steps
- Cancel via App Store (iOS)
- Cancel via Google Play (Android)
- Pacer Premium refunds and charge disputes
- Virtual races and medal refund policy
- Pacer Terms of Service
Address
Office location
24 York Rd, Clifton Park, Gillitts, 3610, South Africa.
This address was found on a South African Pacer listing and may refer to a local office; verify before visiting.
Notes and contact
Pacer’s in-app and web support channels remain the primary ways to manage subscriptions, refunds and medal issues.
If you need legal advice about consumer rights in South Africa, consider contacting the National Consumer Commission or a legal advice service.