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Cancellation Pc Tuneup Pro: Step-by-Step Guide
What is Pc Tuneup Pro
Overview
Pc Tuneup Pro is a subscription-based utility that claims to optimise Windows PC performance by cleaning junk files, repairing registry issues and managing startup items.
The product is sold internationally via subscription channels and third-party sellers; billing and support are handled through the vendor and payment processors used at purchase.
Primary distribution and billing
Subscriptions may be sold through in-app stores (iOS/Google Play), third-party checkout providers (for example FastSpring), or the vendor's own portal.
Because billing varies by purchase channel, cancellation usually must be done through the same channel used to buy the subscription.
How to cancel Pc Tuneup Pro
General guidance
Identify where you purchased the subscription first (App Store, Google Play, FastSpring or vendor portal).
Do not rely on uninstalling the app alone to stop recurring charges.
Step-by-step cancellation options
- App Store (iOS): Open Settings > [your name] > Subscriptions, locate the Pc Tuneup Pro / AVG TuneUp subscription and tap Cancel.
- Google Play (Android): Open Google Play > Menu > Subscriptions, find the subscription and tap Cancel subscription.
- Vendor portal / FastSpring: Log into the account used at checkout or follow the vendor’s cancellation page; cancel from the subscription or order history area.
- Email or phone: If portal options are unavailable, email or call the vendor - but record dates, times and the representative’s name and confirmation details.
- If charges continue: Contact your bank or card issuer to block future payments and raise a dispute for unauthorised recurring charges.
What happens when you cancel
Access after cancellation
Timing of access after cancellation depends on the seller and the subscription period. Often you retain access until the end of the paid period.
Confirm the service end date with the seller when you cancel so you know when features stop working.
Renewal and data
Automatic renewal should stop once cancellation is processed by the purchase channel you used.
Data stored by the app or account may remain; check the vendor’s privacy or account pages for data retention or deletion options.
Will I get a refund?
Official policy
Some versions of the product’s terms state “all sales are final; no refund will be issued.” See the vendor terms for the specific sale.
Because refund language varies by region and seller, refunds are not guaranteed and depend on the purchase channel and the vendor’s terms.
Exceptions and practical steps
- Cooling-off rights or refund eligibility may apply under local law (see South African rights below).
- If billing continues after cancellation, collect evidence (emails, screenshots) and contact your bank to dispute unauthorised charges.
- Public reports indicate difficulties obtaining refunds; keep records of all cancellation requests and responses. See reported experiences at Trustpilot.
- For the vendor’s stated terms, consult the product terms: tuneup.cloud terms.
Pc Tuneup Pro plans and pricing
Pricing summary
Below are representative prices found for related TuneUp offerings and in-app purchases in South Africa. Prices vary by platform, vendor and SKU.
Notes on accuracy
Prices reflect listings found in 2024/2025 for iOS in‑app purchases and local sellers. Verify the exact price at purchase before subscribing.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| iOS Weekly Subscription | R79.99 | Weekly | AVG TuneUp iOS app in‑app purchase |
| iOS Annual Subscription | R599.99 | Annual | AVG TuneUp iOS app in‑app purchase |
| iOS Annual Subscription (alt) | R499.99 | Annual | AVG TuneUp iOS app in‑app purchase (different tier) |
| iOS Lifetime Subscription (mid) | R799.99 | Lifetime | AVG TuneUp iOS app in‑app purchase |
| iOS Lifetime Subscription (higher tiers) | R999.99 - R1,199.99 | Lifetime | AVG TuneUp iOS app in‑app purchase |
| 5 Users, 1 Year License (Downloaded code) | R149.00 | 1 Year | AVG PC TuneUp license for 5 users, global key |
| Unlimited Devices, 1 Year (Ubuy) | R557.00 | 1 Year | AVG TuneUp unlimited devices, imported SKU |
Your consumer rights in South Africa
Cooling-off and cancellation
Under South Africa’s Consumer Protection Act, consumers commonly have a cooling-off or “right to cancel” period for many contracts, often five days for distance agreements.
These statutory rights can override contractual “no refunds” terms where applicable.
Remedies for defective software
- If software fails to work as described, consumers may be entitled to repair, replacement or refund under consumer protection law.
- Collect evidence of defects and communication with the vendor to support any claim under the Act.
Customer experiences
Reported cancellation difficulties
Multiple reviewers on consumer sites report difficulty cancelling subscriptions and delays in vendor follow-through.
See examples of customer reports at Trustpilot.
Billing and refunds
There are reports of recurring or unexpected charges after a cancellation request, sometimes requiring bank intervention to stop payments.
Some users state that email or uninstalling the app did not stop billing, indicating cancellation must be done at the purchase source.
Documentation checklist
Before you contact the seller
- Order confirmation / receipt showing purchase channel and date.
- Screenshots of subscription entries in App Store or Google Play if applicable.
- Copies of emails or chat transcripts requesting cancellation.
If you need to escalate
- Bank/card statements showing the charge(s) and dates.
- Evidence of attempts to cancel and any vendor responses.
- Reference to relevant vendor terms or local consumer law if disputing a charge.
Common mistakes
Uninstalling the app without cancelling
Removing the software from your device does not automatically cancel a subscription in most cases.
Always cancel via the App Store, Google Play, vendor portal or payment processor used at purchase.
Assuming email cancellation is sufficient
Some users reported that an email request alone did not stop billing. Follow up and get written confirmation of cancellation.
If billing continues after confirmed cancellation, contact your bank to block future payments and dispute unauthorised charges.
Comparative recap
Quick comparison
| Aspect | Cancel via App Store / Google Play | Cancel via Vendor / FastSpring |
|---|---|---|
| Ease of cancelling | Usually straightforward from subscription settings | Can be inconsistent; may require portal login or direct contact |
| Refund likelihood | Depends on store policies and timing | Depends on vendor terms; some versions state no refunds |
| If billing continues | Contact store support and bank | Request vendor confirmation and contact bank if unresolved |
Recommendation
Cancel using the original purchase channel and keep transaction records. If unresolved, use bank dispute procedures and South African consumer remedies where applicable.
After cancelling
Verify the cancellation
- Check your subscription list in the App Store / Google Play or vendor account for a cancellation confirmation.
- Save any confirmation emails or reference numbers provided by the seller.
Useful links and next steps
- Vendor reviews and reports: Trustpilot (SafeCare Software)
- Vendor terms of sale: tuneup.cloud terms
- Example EULA/repair-right practice for similar software: AVG TuneUp EULA (ZA)
Address
Vendor address (listed)
PC Tuneup Pro, 651 N. Broad St, Suite 201, Middletown, DE 19709, USA.
Contact recommendation
Use the address above for formal written correspondence if required, and always include purchase evidence and account details when contacting support or disputing charges.
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Pc Tuneup Pro subscription from the App Store, open Settings, tap on your name, select Subscriptions, find the Pc Tuneup Pro subscription, and tap Cancel. It's important to keep proof of your cancellation.
Log into the account used at checkout on the FastSpring portal, navigate to your subscription or order history, and follow the cancellation steps provided. Remember to keep a record of your cancellation request.
Typically, you will retain access to Pc Tuneup Pro until the end of your current billing period. Confirm the service end date with the seller when you cancel to know when features will stop working.
Refund eligibility varies by vendor and purchase channel; some terms state that all sales are final. Check the specific terms of your purchase for refund policies and keep records of your cancellation.
If charges persist after cancellation, gather evidence such as emails and screenshots, and contact your bank to dispute unauthorized charges. You may also need to reach out to the vendor for confirmation of your cancellation.