Cancellation Photomyne: Easy Method

What is Photomyne

General description

Photomyne is a subscription-based app and web service for scanning, digitising and organising printed photos using a smartphone or web portal.

It offers batch scanning, automatic photo splitting, basic metadata (dates, locations) and cloud account features to store and sync images.

Primary uses

Users commonly use Photomyne to convert old printed albums into digital libraries quickly, add dates/locations, and declutter physical photos.

Access comes via in-app purchases on iOS/Android or direct subscriptions on Photomyne's website.

How to cancel Photomyne

App Store (iOS)

• Open iOS Settings on your iPhone or iPad.
• Tap your Apple ID (top of Settings) → Subscriptions → select Photomyne → Cancel Subscription.
• Cancel at least ~24 hours before renewal to avoid being charged for the next period.
• Note: uninstalling the app does not cancel your subscription.

Google Play Store (Android)

• Open the Google Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions.
• Select Photomyne → Cancel. Follow prompts to confirm cancellation.
• Uninstalling the app will not cancel a Google Play subscription.

Web (Photomyne website)

• To cancel a web subscription contact Photomyne support with your account email and order details ([email protected]).
• Or sign into the billing portal at portal.photomyne.com and cancel in Billing / Subscriptions.
• Stopping use or deleting the app does not cancel a site-based subscription.

What happens when you cancel

Access and renewal

After cancelling, you will generally retain access until the end of the paid subscription period.

The subscription will not renew once the current billing period expires, provided the cancellation was processed successfully.

Account and data retention

Your photos and metadata typically remain in your Photomyne account unless you delete the account or data manually.

If you want offline copies, export and back up your photos before losing access or closing the account.

Will I get a refund?

App Store (Apple) refunds

Apple handles refunds for purchases billed by the App Store. Requests must be made via Apple's "report a problem" mechanism.

Photomyne cannot issue refunds for purchases billed through Apple.

Google Play refunds

Google Play controls refunds for purchases billed via Google. Use the order in Google Play and select "Report a problem" to request a refund.

Refund outcomes and timeframes are subject to Google Play policies and regional rules.

Web purchases (Photomyne website)

Photomyne generally does not provide partial or full refunds once a subscription period has started, except at their discretion.

First-time web subscribers may have a 14-day cooling-off period if the service has not been used; check Photomyne support for eligibility.

Photomyne plans and pricing

Available plans and prices

Notes on the table

Prices are taken from available in‑app purchase entries and may vary by device, store region and promotion.

Exact plan labels and billing periods are not always clearly specified; contact support for a definitive breakdown.

How to confirm price and period

Check the App Store or Google Play listing on your device before purchase to see the exact billing period and terms.

For web subscriptions, review the checkout details or your billing receipt for period and renewal information.

Your consumer rights in South Africa

Cooling-off and cancellations

South African consumer law (e.g., Consumer Protection Act) may provide rights such as cooling-off for online purchases of services, but specifics depend on the transaction and use.

Photomyne states a 14‑day cooling-off for first-time web subscribers only if the service has not been used; platform purchases are governed by Apple/Google rules.

Action steps under local law

If you believe your rights under South African law have been breached, gather documentation and contact Photomyne support first to request remedy.

Consider contacting local consumer protection bodies for guidance if Photomyne or the platform provider does not resolve the issue.

Customer experiences

Positive feedback

• Users praise fast batch scanning and the ability to split multiple prints photographed together.
• Many find the interface professional, easy to use and useful for decluttering physical albums.

Negative feedback

• Common complaints: pushy promotional pop-ups, variable image quality in poor lighting, and difficulty exporting large datasets.
• Several users report billing issues: charges after cancelling trials, refund denials, slow or incomplete exports and poor support response.

Documentation checklist

What to collect

• Account email address used for purchase and any subscription or order number.
• Receipts, in‑app/Play/App Store invoice screenshots and bank or card statement entries.
• Screenshots of subscription screen showing renewal date and plan details, plus any error messages.

How to prepare for support contact

• Prepare a clear request: cancel subscription, request refund (if applicable) and include dates, amounts and device type.
• Keep copies of any correspondence with Photomyne and timestamps of your cancellation attempts.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the app stops billing; uninstalling does not cancel a subscription with Apple, Google or web invoicing.

Always cancel through the store or billing portal to stop renewals.

Waiting too long to cancel or dispute charges

Waiting until after renewal can complicate refund eligibility, especially for platform purchases where cut-off windows apply.

Start the cancellation process at least 24 hours before renewal on iOS and as soon as you decide not to continue on other platforms.

Comparative recap

Quick comparison table

Notes

Platform purchases follow the platform's refund and dispute processes; web purchases are handled by Photomyne and may have limited refunds.

Always document cancellations and keep confirmations from Apple/Google or Photomyne support.

After cancelling

Export and backup your photos

Before you lose access, export images and metadata to local storage or another cloud to avoid data loss.

Check that exported files include the metadata you need (dates, locations) since some users report metadata exported separately.

Confirm cancellation and monitor billing

Obtain written confirmation of cancellation from Apple/Google or Photomyne support and keep receipts for future disputes.

Monitor your bank or card statements for any unexpected post-cancellation charges and report them promptly.

Address

Headquarters

Photomyne HQ: 8 Hakishon St, Bnei Brak, Tel Aviv District 5120308, Israel.

Support contact

Support email: [email protected] - include your account email, order/receipt details and a clear request when contacting support.