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Cancel PICTURETHIS
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I hereby notify you of my decision to terminate the contract relating to the Picturethis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Picturethis: Easy Method
What is Picturethis
Overview
Picturethis is a subscription plant‑identification app that uses AI to identify plants from photos and provide care guidance.
The service is offered as an app on iOS and Android and as a direct web subscription, with paid tiers that unlock pro features.
Where it is provided
Picturethis operates internationally from its stated Hong Kong headquarters and sells subscriptions via app stores and its website.
Billing and cancellations are usually handled by the store you used to subscribe (Apple, Google) or via the PictureThis web account for direct purchases.
How to cancel Picturethis
iOS (App Store) - step by step
- On your iPhone or iPad go to Settings → tap your name → Subscriptions.
- Find PictureThis in the list, tap it and choose Cancel Subscription.
- Deleting the app does not stop billing - you must cancel the subscription in your Apple ID settings.
- Cancel at least 24 hours before the trial ends or before renewal to prevent the next charge.
Android (Google Play) and Web - step by step
- Google Play: Open Play Store → Menu → Subscriptions → select PictureThis → Cancel subscription.
- Web (picturethis.com): Sign in → Account Settings → Subscription → Manage → Cancel.
- If you cannot cancel in your account, contact PictureThis support by email (support@picturethisai.com) for assistance.
Reference and help
For a consolidated guide to cancelling and refunds, see the independent write‑up linked below in Helpful links.
If the subscription option is missing, check which Apple/Google account was used to buy the subscription and sign in with that account.
What happens when you cancel
Access and billing
Cancelling stops future renewals but does not usually cut access immediately.
You keep access to paid features until the end of the current paid period or trial expiry.
Deleting the app and subscriptions
Removing the app from your device does not cancel the subscription or stop billing.
Always cancel through the App Store, Google Play, or your PictureThis web account depending on how you purchased.
Data and account status
Your PictureThis account and any saved data generally remain after cancellation unless you request deletion.
Contact support if you want account data removed or if you need confirmation of cancellation.
Will I get a refund?
App Store and Google Play purchases
Refunds for purchases made through Apple or Google must be requested from Apple or Google directly.
PictureThis does not issue refunds for purchases billed through the app stores; refunds are not guaranteed.
Web / direct purchases
Refunds for purchases made directly on picturethis.com are discretionary and handled by PictureThis support.
There is typically no automatic prorated refund; contact support to request a review of your case.
Physical goods (prints)
For physical items bought on the website, there is usually a limited return window for undamaged goods; refunds are processed after confirmation.
Refunds for returns are often issued within a set period (for example, within 30 days) after cancellation or receipt of returned items.
Picturethis plans and pricing
Summary of available price points
App store price points seen in South African currency (ZAR) include a range of discrete in‑app prices.
Exact billing periods are not shown in the app store listing; contact the store or PictureThis for period details.
Pricing table
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| PictureThis Pro (tier) | R79.99 | Unknown | Pro subscription - tier unclear |
| PictureThis Pro (higher tier) | R149.99 | Unknown | Pro subscription - tier unclear |
| PictureThis Pro (annual‑like tier) | R699.99 | Unknown | Pro subscription - tier unclear |
| PictureThis Pro (premium tier) | R799.99 | Unknown | Pro subscription - tier unclear |
| PictureThis Family Plan | R999.99 | Unknown | Family Plan - duration unspecified |
Your consumer rights in South Africa
Digital subscriptions and app store purchases
For in‑app purchases via Apple or Google, refunds and cooling‑off rights are governed by the respective store policies.
There is no automatic statutory 14‑day cooling‑off right for app store in‑app purchases; Apple/Google handle refund requests.
Physical goods and distance selling
Physical products bought online are typically covered by distance‑selling and consumer protection rules similar to the Consumer Protection Act.
Those rules generally allow returns for faulty goods and may allow a short cooling‑off period for online purchases depending on circumstances.
How to assert rights
Keep receipts, order numbers and communication records when asking for refunds or returns - these are your primary evidence.
If you cannot resolve an issue with the seller, you can seek guidance from South African consumer protection bodies or ombuds services.
Customer experiences
Positive feedback
- Some users report accurate plant identification and useful care reminders.
- Reviews on community and family‑oriented sites note generally good plant ID features.
Negative feedback
- Many users report confusing trial terms, unexpected charges, and difficulty obtaining refunds.
- Complaints include perceived misleading 'free trial' sign‑ups and poor customer service or refund outcomes.
Where these impressions come from
Independent review summaries and user comments reflect a mix of positive ID performance and dissatisfaction with subscription handling.
For examples and aggregated user reviews see the referenced review pages below in Helpful links.
Documentation checklist
What to prepare before contacting support
- Order receipt or App Store / Google Play purchase history screenshot showing the charge.
- Subscription name, date of purchase, and the account (Apple ID / Google account or website email) used.
- Any cancellation attempts/screenshots showing subscription page or missing cancel option.
Additional useful items
- Transaction ID from your bank or card statement if you paid directly via the website.
- Clear description of the issue and the resolution you seek (refund, cancellation confirmation, data deletion).
Common mistakes
Deleting the app instead of cancelling
Many users delete the app thinking this cancels billing - it does not. Always cancel via the store or account settings.
Check your App Store/Google Play subscriptions or the PictureThis account page to ensure cancellation.
Missing the cancellation window
Waiting until the day of renewal can lead to an unavoidable charge; cancel at least 24 hours before trial end or renewal.
Keep calendar reminders for trial end dates or initial billing dates to avoid unwanted renewals.
Comparative recap
Quick comparison overview
The table below compares the typical routes for cancelling and refunding across purchase methods.
Use the row appropriate to how you subscribed for the correct next steps.
Comparison table
| Purchase method | How to cancel | Refund route | Access after cancel | Period (期間) |
|---|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in Settings | Request via Apple support (not guaranteed) | Access until end of paid period | Varies |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Request via Google Play support (not guaranteed) | Access until end of paid period | Varies |
| Web / Direct (picturethis.com) | Sign in → Account Settings → Subscription → Manage → Cancel | Contact PictureThis support; refunds discretionary | Access until current billing cycle ends | Varies |
After cancelling
Confirm cancellation
Check your App Store / Google Play subscriptions or the PictureThis account page for confirmation of cancellation.
Save screenshots or confirmation emails as proof in case billing continues incorrectly.
Where to get help and more information
- Independent cancellation guide (consolidated steps and refund notes)
- User reviews and experiences
- Community feedback on features
- Additional app review summaries
Address
Headquarters
PictureThis lists a Hong Kong headquarters as: 11/F, Capital Centre, 151 Gloucester Road, Wan Chai, Hong Kong.
This is the corporate address provided in public company listings.
Support contact
For direct web/subscription issues contact PictureThis support at support@picturethisai.com.
For App Store or Google Play purchases, request refunds through Apple or Google support channels.