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I hereby notify you of my decision to terminate the contract relating to the Plantsnap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Plantsnap: Easy Method
What is Plantsnap
Overview
PlantSnap is a subscription-based mobile and web app that identifies plants using AI-powered image recognition. It offers free and premium tiers for unlimited plant identifications and additional features.
Where it runs
The app is available on iOS (App Store), Android (Google Play) and via a web account at PlantSnap's website. Subscriptions and one-off purchases can be billed through platform stores, PayPal or directly via the website.
How to cancel Plantsnap
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Select PlantSnap and choose Cancel Subscription.
- Note: Cancelling stops future renewals but access remains until the end of the current billing cycle.
Cancel on Android (Google Play)
- Open Google Play Store and tap Menu.
- Tap Subscriptions, select PlantSnap, then Cancel Subscription.
- Note: Stops auto-renewal; you retain access until the period ends.
Cancel via PayPal
- Log in to your PayPal account and go to Settings.
- Choose Payments → Manage Automatic Payments.
- Find PlantSnap, Inc. and cancel the agreement.
- Note: Cancels future charges; refunds are handled separately.
Cancel on PlantSnap website (Web)
- Log in at your PlantSnap account on the website and go to Billing, Subscription or Settings.
- Choose Cancel subscription or contact support@plantsnap.net to request cancellation.
- Note: Web cancellation stops renewal; account data usually remains unless you request deletion.
What happens when you cancel
Access after cancellation
When you cancel, your paid access typically remains active until the end of the current billing cycle. You can continue using premium features until that date.
Billing and renewals
Cancellation prevents future renewals. It does not automatically issue refunds for the remaining paid period unless a refund is approved separately.
Account and data
Your account and saved data usually remain after cancellation. Deleting an account or data typically requires a separate request to support or an account setting change.
Will I get a refund?
General policy
There is no automatic statutory 14-day cooling-off right for digital subscriptions in South Africa. Refunds depend on the provider and the purchase channel.
Common refund conditions
- Cancelled before the renewal billing cycle.
- Service was inaccessible, defective or misrepresented.
- Mistaken or accidental purchase, or misunderstanding of a trial period.
- Each request is considered case-by-case and requires contacting PlantSnap support or the platform's refund mechanism.
Timing for refunds
- Credit card refunds: typically 5 - 7 working days to appear.
- PayPal / Apple Pay / Google Pay refunds: typically 3 - 5 working days to appear.
Plantsnap plans and pricing
Available plans
Below are the common in-app options and store purchases observed for PlantSnap. Prices may vary by store, promotion or region.
Notes on accuracy
Prices reflect reported ZAR figures. Promotional or outdated listings may differ; check your store receipt for the exact charge.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly Premium Subscription | R14.99 | 月額 | Full premium access (unlimited plant IDs) |
| Yearly Premium Subscription | R99.99 | 年間 | Full premium access (unlimited plant IDs) |
| Lifetime Premium Access (lower) | R149.99 | One-off | Permanent premium access |
| Lifetime Premium Access (mid) | R199.99 | One-off | Permanent premium access |
| Lifetime Premium Access (upper) | R299.99 | One-off | Permanent premium access |
| PlantSnap Pro (one-off app purchase) | ZAR 799.99 | One-off | Full app version (Pro) via App Store |
Your consumer rights in South Africa
Cooling-off and returns
There is a 7-day right for goods bought online, but this does not typically apply to digital services like PlantSnap subscriptions. Digital services are treated differently under South African law.
Direct marketing exceptions
A 5 business-day cooling-off period applies only in direct marketing scenarios and not routinely to app subscriptions.
When refunds may apply
- If the service is defective, misrepresented or fails to perform as promised, refunds are more likely to be considered.
- Each refund is assessed on its own facts and may require evidence such as logs or screenshots.
Customer experiences
Positive feedback
Some users report accurate identifications for mystery plants and useful alerts for plant health issues. These positive reports are often shared in hobbyist communities.
Negative feedback
Other users report poor accuracy in some cases, delays in customer support and problems with unexpected charges or difficulty obtaining refunds.
What to expect
Expect mixed experiences: identification accuracy can be good for many common species but is not perfect for all plants. Support responsiveness and refund outcomes may vary by channel.
Documentation checklist
Needed when requesting cancellation or refund
- Order receipt or transaction ID from App Store, Google Play, PayPal or bank statement.
- Date and time of the purchase and renewal charge.
- Screenshots showing the charge, subscription page or account settings.
- Short description of the issue and desired resolution (refund, partial refund, account cancellation).
Where to send documentation
Provide the documents when contacting the platform (Apple/Google/PayPal) or PlantSnap support at support@plantsnap.net as applicable.
Common mistakes
Canceling in the wrong place
Users sometimes try to cancel via the app but are billed by the App Store or Google Play. Always cancel through the store that charged you.
Assuming automatic refunds
Canceling does not automatically trigger a refund for the current period. You must request a refund and provide justification; decisions are made case-by-case.
Missing trial expiry
Not noting when a free trial ends is a frequent cause of unexpected charges. Check the trial terms and set a reminder if you plan to cancel before billing.
Comparative recap
Channels at a glance
The table below summarizes cancellation steps, refund likelihood and access after cancellation by channel.
Quick reference
| Aspect | iOS (App Store) | Android (Google Play) | PayPal | Web (PlantSnap) |
|---|---|---|---|---|
| How to cancel | Settings → Apple ID → Subscriptions → PlantSnap | Google Play Store → Menu → Subscriptions → PlantSnap | PayPal Settings → Payments → Manage Automatic Payments | Account Billing/Settings on website or email support@plantsnap.net |
| Refunds | Request via Apple; case-by-case | Request via Google Play; case-by-case | Cancel agreement; request refund via PayPal | Request via support; case-by-case |
| Access after cancel | Remains until billing period ends | Remains until billing period ends | Stops future charges; existing period depends on billing | Remains until billing period ends |
After cancelling
What to check next
- Confirm cancellation receipt or confirmation email from the platform or PlantSnap.
- Monitor your bank or card statement for any unexpected charges over the next billing cycle.
Who to contact
For platform-billed subscriptions contact Apple or Google Play through their apps. For PayPal billing use your PayPal account settings.
To contact PlantSnap support directly, use the email address support@plantsnap.net and include your documentation checklist items.
Address
Registered address
1040 South Gaylord Street Suite 67, Denver, Colorado, 80209, United States.
Support contact
Primary support contact: support@plantsnap.net. Use this address for cancellations or refund requests made through PlantSnap's website.