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Cancellation Prequel: Easy Method
What is Prequel
Overview
Prequel is a photo and video editing application that offers creative filters, effects, and templates through a subscription model.
The app is available on iOS, Android and via a web portal; many features are gated by paid plans.
Purpose
Prequel focuses on visual effects for social content, targeting users who want stylised filters and export tools.
Subscriptions unlock premium filters, export options and other in-app features.
How to cancel Prequel
App Store (iOS)
- Open the App Store on your iPhone or iPad.
- Tap your account icon, then choose Subscriptions.
- Select Prequel and tap Cancel.
- Cancel at least 24 hours before the next billing to avoid renewal.
Google Play (Android)
- Open the Google Play app and tap Menu, then Subscriptions.
- Choose Prequel and select Cancel subscription.
- Note: subscriptions started on the web will not appear here; use the web portal instead.
Web (start.prequel.app)
- Sign in to the portal where the subscription was started (for example, start.prequel.app).
- Go to subscription or account settings and cancel manually.
- Uninstalling the app does not cancel a web subscription - always confirm cancellation status in the portal.
What happens when you cancel
Access after cancellation
After cancelling, most subscriptions remain active until the end of the paid billing period.
You generally retain access to premium features for the remainder of that period; check your account for exact end dates.
Renewal and confirmation
- Once cancelled, the subscription should not renew at the next billing cycle.
- Always keep a confirmation (screenshot or email) showing the subscription is cancelled.
- If you continue to be charged after cancellation, prepare documentation before contacting support or the platform.
Will I get a refund?
General refund policy
Subscription fees are generally non-refundable once paid; Prequel does not offer refunds for unused periods except where required by law or an exception applies.
For purchases made through Apple or Google Play, refunds must be requested from those platforms - Prequel cannot issue those refunds directly.
Exceptions and web technical refunds
- Prequel may refund incorrect web charges caused by technical issues if requested within 3 calendar days of payment and only for the most recent period.
- If requesting a web refund, include your receipt and the last four digits of the payment card when contacting support.
- Keep in mind platform-specific dispute procedures if the purchase was made through Apple or Google.
Prequel plans and pricing
Pricing availability
Official, current pricing information was not available for inclusion here.
Contact Prequel or check the app store listing or the web portal for up-to-date prices in your currency.
Contact for pricing
| Plan | Price | Billing |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and statutory rights
Prequel’s stated web refund window is 3 calendar days for certain technical issues; it does not offer a 14-day cooling-off period as a general rule.
Your statutory rights under South African consumer protection law may still apply depending on the nature of the transaction and how contracts are formed.
Platform rights and remedies
- For purchases via the App Store or Google Play, you must use Apple’s or Google’s refund processes and consumer protections.
- If you believe your statutory rights were breached, you can approach South African consumer protection bodies or seek guidance from local legal advisors.
Customer experiences
Positive feedback
Some users report that Prequel’s filters and creative effects are high quality and worth subscribing to for the results.
Positive comments often highlight specific filters and the visual output.
Common complaints
Many users note that features previously free are now behind a subscription paywall, increasing frustration about the shift to subscriptions.
Reports also describe difficulties obtaining refunds or continuing charges after users believed they had cancelled.
Documentation checklist
Required documents
- Receipt or proof of payment showing date and amount.
- Subscription confirmation or cancellation screenshots.
- Last four digits of the payment card (for web refund requests).
Helpful extras
- Screenshots of subscription settings showing the subscription and its status.
- Account email, platform used (App Store / Google Play / Web) and any support ticket numbers.
Common mistakes
Not cancelling on the correct platform
Subscribers often try to cancel in the app when the subscription was purchased on the web - or vice versa.
Always cancel where the subscription was originally started: App Store, Google Play, or the web portal.
Assuming uninstall equals cancellation
Uninstalling the app does not stop billing for subscriptions started through the platform or web portal.
Always confirm cancellation status in the platform’s subscription area or the web account settings.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Key notes |
|---|---|---|---|
| App Store (iOS) | App Store > Account > Subscriptions > Prequel > Cancel | Request refund from Apple | Cancel at least 24 hours before next billing to avoid renewal |
| Google Play (Android) | Google Play > Menu > Subscriptions > Prequel > Cancel subscription | Request refund from Google | Web-started subscriptions do not appear here |
| Web (start.prequel.app) | Sign in to the portal > Subscription/Account settings > Cancel | Contact Prequel support for web-charge exceptions (3-day window) | Uninstalling app does not cancel; keep cancellation confirmation |
Notes
Platform purchases follow platform refund procedures; web purchases follow Prequel’s stated rules and limited exceptions.
Keep records and confirm cancellation status to avoid surprises.
After cancelling
Next steps
- Save cancellation confirmation (screenshot or email).
- Monitor your payment method for any unexpected charges after the billing date.
- Keep receipts and timestamps handy if you need to request a refund.
If you still get charged
- For App Store or Google Play charges, use Apple’s or Google’s refund tools and dispute processes.
- For web charges, contact Prequel support promptly and include receipt plus last four digits of the card; refunds for technical issues require a request within 3 days.
- If unresolved, consider contacting South African consumer protection authorities and provide all documentation.
Address
Reported addresses
8560 W. Sunset Blvd Suite 800, West Hollywood, California 90069, United States (reported in third-party listings).
LinkedIn lists a New York address for the company; these addresses are reported and may not be officially verified here.
Notes on verification
Addresses above are drawn from third-party information and may not reflect official company contact points.
For official contact or support, use the app’s account or support options within the platform where you purchased the subscription.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Prequel subscription on the App Store, open the App Store on your device, tap your account icon, select Subscriptions, choose Prequel, and tap Cancel. Remember to cancel at least 24 hours before your next billing to avoid renewal.
To cancel a Prequel subscription started on the web, sign in to the portal at start.prequel.app, go to your subscription or account settings, and cancel manually. Ensure you keep a confirmation of the cancellation.
After cancelling your Prequel subscription, you will generally retain access to premium features until the end of your current billing period. Check your account for the exact end date.
If you continue to be charged after cancelling your Prequel subscription, keep proof of your cancellation and contact support or the platform where you subscribed to resolve the issue.
Prequel's subscription fees are generally non-refundable once paid, except where required by law. For refunds on purchases made through Apple or Google Play, you must request them from those platforms.