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Cancel REFACE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Reface service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Reface: Easy Method
What is Reface
Reface is a mobile app that uses artificial intelligence to swap faces in photos and videos for entertainment and sharing. It offers in‑app purchases, single purchases and subscription plans to unlock features and remove limits.
Overview
The app runs on iOS, Android and a web presence and is primarily distributed through the App Store and Google Play. Reface also sells subscriptions or one‑time features directly on its website.
Main features
Key capabilities include face‑swap video creation, animation and additional credits or feature unlocks. Pricing and purchase types vary by region and store.
How to cancel Reface
Cancel on iOS / App Store
- Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find Reface in the list and tap Cancel Subscription. Reface cannot cancel App Store subscriptions for you.
- After cancelling, your access continues until the end of the current billing period.
Cancel on Android / Google Play
- Open the Google Play Store app, tap your profile, then Subscriptions, and select Reface to cancel.
- Alternatively use the Google Payments center to manage or cancel subscriptions linked to your Google account.
- Reface cannot cancel Google Play subscriptions on your behalf; access remains until the paid period ends.
Cancel purchases made directly on the web
- If you purchased directly from Reface (not via an app store), email the Reface team at hello@reface.ai to request cancellation.
- Web cancellations are handled by Reface; you retain access until the current paid period ends.
- See Reface terms for details: Reface Terms History.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops future renewals but does not immediately remove access. You keep paid features until the end of the current billing period.
Renewals and billing
Once cancelled, the subscription will not auto‑renew. For store purchases, the App Store or Google Play controls the renewal and billing records.
Account and data
Account and personal data are not automatically deleted upon cancellation. If you want account removal, contact Reface support or follow their account‑deletion process.
Will I get a refund?
Reface's refund policy
Reface offers a full refund only if you cancel within two (2) calendar days of the initial purchase. After that window, purchases are generally final and non‑transferable.
For source details see: Reface cancellation & refund guide.
Store purchases (App Store / Google Play)
- If you bought through Apple or Google, you must request refunds via the App Store or Google Play refund processes; Reface cannot issue store refunds.
- Google Play generally does not refund purchases older than 48 hours; Apple handles refunds under its own policies and systems.
Reface plans and pricing
Overview of available items
The table below lists in‑app and in‑store prices available in the South African listing at the time of the latest verification. Prices are shown in ZAR.
Notes on purchases
Some items are one‑time purchases and others are subscriptions billed weekly, monthly or annually. Store prices may vary over time or by device store.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Face Swap Video | R89.99 | One-time | Single face-swap video |
| Swap Faces | R639.99 | One-time | Multiple face swap credits |
| Weekly (R69.99) | R69.99 | Weekly | Subscription - weekly |
| Weekly (discounted) (R39.99) | R39.99 | Weekly | Subscription - weekly (lower price variant) |
| Face Swap & Animation | R119.99 | One-time | Face swap plus animation feature |
| Monthly | R209.99 | Monthly | Subscription - monthly |
| Annual | R429.99 | Annual | Subscription - annual |
| Rediffusion | R149.99 | One-time | Rediffusion feature unlock |
Your consumer rights in South Africa
Cooling-off and digital goods
Under the Consumer Protection Act, certain online transactions can attract a cooling‑off right, but digital and immaterial goods may be exempt if the consumer has unambiguously accepted delivery.
This means refunds for digital services can be limited once access has been granted and consumption begun, unless the product is faulty or misleading.
When billing is deceptive or unfair
- If you experience recurring charges despite cancellation, this may be considered unfair or unconscionable conduct under South African law.
- You can lodge complaints with the National Consumer Commission or dispute charges with your bank or card issuer.
Practical remedies
Keep receipts, timestamps and screenshots to support disputes. Contact your payment provider to request chargebacks for unauthorized or misleading charges.
Escalate to the National Consumer Commission if the vendor does not resolve the complaint satisfactorily.
Customer experiences
Positive feedback
Automated review analysis shows a large share of users consider the app safe; for example, an analysis indicated about 89.8% of users reported the app as safe.
See the review summary: JustUseApp Reface reviews.
Negative feedback
Many user complaints on review platforms report unexpected recurring charges, difficulty cancelling through stores, and frustrations with customer support responsiveness.
See user reports: Trustpilot Reface reviews and Trustpilot regional reviews.
Balanced takeaway
While many users enjoy the app, recurring billing and cancellation issues are recurring themes in negative reviews. Take care to verify the exact subscription terms before accepting trials or discounted offers.
Documentation checklist
What to gather before contacting support
- Proof of purchase (receipt or in‑store invoice) with date and amount.
- Subscription ID or order number and the account email used to subscribe.
- Screenshots showing active subscription, cancellation attempts and any error messages.
What to gather for bank disputes or complaints
- Bank or card statements showing the recurring charges (dates and amounts).
- Copies of any correspondence with Reface support and timestamps of cancellation attempts.
Common mistakes
Canceling the wrong account
Users sometimes cancel the app on a device that’s logged into a different Apple/Google account than the one used to subscribe. Always confirm the account used for purchase before cancelling.
Assuming cancellation equals refund
Many expect immediate refunds when cancelling. Cancellation stops future billing but does not automatically trigger refund; refunds follow the vendor or store policy and time windows.
Not keeping documentation
Failing to keep receipts, screenshots or timestamps makes disputes harder to resolve. Always save proof of purchase and confirmation messages when subscribing or cancelling.
Comparative recap
Quick comparison by platform
The table below summarizes cancellation routes, refund channels and key notes for each platform.
How to interpret the table
Use the table to identify where you purchased Reface so you can follow the correct cancellation and refund path quickly.
| Platform | How to cancel | Where to request a refund | Notes |
|---|---|---|---|
| iOS / App Store | Cancel via device Settings → your name → Subscriptions | Request refund from Apple (App Store) | Reface cannot cancel or refund App Store purchases |
| Android / Google Play | Cancel via Google Play → Subscriptions or Google Payments | Request refund from Google Play | Google Play refunds are time‑limited; Reface cannot issue store refunds |
| Web (direct purchase) | Email hello@reface.ai to cancel | Request refund from Reface (full refund within 2 days) | Account/data not deleted automatically; access lasts until period end |
After cancelling
Follow-up actions
Confirm cancellation by checking the subscription status in the App Store, Google Play or your Reface account email. Monitor your bank or card statements for further charges.
If you see continued billing after cancellation, contact your payment provider and consider lodging a dispute or chargeback.
Helpful links and contacts
- Reface terms and policy page: https://reface.ai/terms-history
- Cancellation & refund guide summary: PostClic Reface cancellation guide
- Read user reviews and reports: Trustpilot and JustUseApp
Address
Headquarters
Kontraktova ploshcha, Podilskyi, Kyiv City, Ukraine.
Contact note
For direct web purchases or account matters, email Reface at hello@reface.ai and reference your purchase details and any supporting documentation.