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Recipient
Resumedone
Via the Resumedone website by visiting the “Contact Us” page, selecting “Payments,” searching your account via email, clicking the “cancel subscription” button, then confirming via the confirmation email.
, South Africa
REF/2025GRHS4
Cancellation Resumedone: Easy Method
What is Resumedone
Overview
Resumedone is an online subscription service that helps users create professional resumes and cover letters using templates and an editor. It is a SaaS product focused on streamlining CV creation for job seekers.
How it is delivered
Access is primarily via the Resumedone website and account-based subscriptions. There is no widely published physical address or public support email for cancellation; account actions are handled through the site interface.
How to cancel Resumedone
Cancel via the Resumedone website (recommended)
- Go to Resumedone's Help / Contact Us and choose the "Payments" flow.
- Search your account by the email you used to subscribe.
- Click the "cancel subscription" button for your account.
- Confirm cancellation by following the link sent to your email.
- Reference: Resumedone cancellation help.
Cancel via app stores (if applicable)
- If you subscribed through an app store, cancel through that store's subscription management (e.g., Google Play or App Store).
- Resumedone's Help Center does not document detailed app-store steps; follow the standard store cancellation procedure for the platform you used.
What happens when you cancel
Access to service
After cancellation, your access typically continues until the end of the paid billing period. You should be able to use downloaded or exported resumes after access ends.
Renewals and data
Auto-renewal should stop after cancellation, preventing future charges for new billing cycles. Your account data may remain on the platform per Resumedone's data retention practices; export important files before access ends.
Will I get a refund?
Standard refund policy
Resumedone documents a refund policy offering 14-day refunds for monthly plans and 30-day refunds for annual plans. Eligibility depends on the plan and timing.
Reference: Resumedone refund policy.
Exceptions and disputes
- Refunds outside the stated windows may be handled at support's discretion.
- If you see an unauthorized charge, gather evidence (screenshots, bank statements) and contact Resumedone via the Payments flow immediately.
Resumedone plans and pricing
Pricing availability
No official South African (ZAR) pricing for Resumedone was publicly found in verified sources.
Reported unauthorized charges by some users do not constitute confirmed official pricing.
How to get pricing
- Sign in to your Resumedone account to view plan and billing details.
- Contact Resumedone via the Payments contact flow for clarification on charges and plans.
| Plan | 期間 | Price |
|---|---|---|
| Basic / Monthly | 月額 | Contact for pricing |
| Premium / Annual | 年間 | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and automatic renewals
Under South African consumer law, there is generally a cooling-off period for online or distance transactions and requirements to disclose automatic renewal terms.
If you were not informed about auto-renewal, that may affect the validity of contested renewals.
Remedies and escalation
- If you experience unauthorized charges, request a refund from Resumedone first and keep records of your request.
- Escalate to your bank for a chargeback or lodge a complaint with the National Consumer Commission if you cannot resolve the issue directly.
Customer experiences
Positive feedback
Many reviewers praise Resumedone for its user-friendly interface, modern templates, and time-saving resume creation tools.
Positive reviews note helpful customer service and professional output that assists job-seekers.
See customer reviews: Trustpilot - Resumedone.
Negative feedback
Some customers report unauthorized or unexpected charges and concerns about unclear auto-renewal terms.
These complaints highlight the importance of checking subscription terms and monitoring bank statements closely.
See negative reports: Trustpilot - Resumedone reviews.
Documentation checklist
Before contacting support
- Account email used to subscribe.
- Order confirmation or receipt (if available).
- Screenshots of the subscription page and any trial terms shown.
If disputing a charge
- Bank or card statement entry showing the charge.
- Copies of emails exchanged with Resumedone or confirmation of cancellation.
- Dates and timestamps for trial start, charge date, and cancellation attempts.
Common mistakes
Assuming trial means no obligation
Example: Signing up for a trial without reading the renewal terms can lead to unexpected charges when the trial converts to a paid plan.
Always check the trial length and whether payment details are required up front.
Not using the correct account email
Example: Trying to cancel with a different email than the one used to subscribe can delay cancellation or cause confusion.
Use the exact email tied to the subscription when searching your account in the Payments contact flow.
Comparative recap
Key comparison points
This table compares Resumedone's known traits against typical online resume builders in broad terms.
It highlights areas to check before subscribing: cancellation path, refund windows, and transparency.
| Feature | Resumedone | Typical online resume builders |
|---|---|---|
| Cancellation method | Website Payments flow; email confirmation | Store account or website subscription page |
| Refund window | 月額: 14-day, 年間: 30-day (as documented) | Varies; often 7 - 30 days depending on provider |
| Public pricing in ZAR | Contact for pricing | Often displays local currency pricing |
| Reported billing issues | Some reports of unexpected/unauthorised charges | Also reported occasionally; depends on transparency |
After cancelling
Follow-up steps
- Save cancellation confirmation email and any ticket numbers.
- Monitor your bank or card statements for any further charges.
Helpful links
Address
How to contact Resumedone
Resumedone’s cancellation and payment handling is processed via the website Payments contact flow; use your account email to search and cancel.
Physical or email address
No widely published physical address or dedicated public support email for cancellations was found in verified sources. Use the in-site Payments contact flow to manage subscriptions.
Similar cancellation services
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Resumedone subscription, visit the Help section on their website, select the Payments flow, search for your account using your email, click the cancel subscription button, and confirm via the email link sent to you.
If you subscribed via an app store, you must cancel through that store's subscription management system, such as Google Play or the App Store, following their standard cancellation procedures.
After cancellation, you will retain access to your Resumedone account until the end of your current billing period, allowing you to use any downloaded or exported resumes.
Resumedone offers a 14-day refund policy for monthly plans and a 30-day policy for annual plans, but eligibility depends on the timing of your cancellation.
If you notice unauthorized charges, gather evidence such as screenshots and bank statements, then contact Resumedone through their Payments flow to dispute the charges.