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Cancel SCRIBE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Scribe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Scribe: Easy Method
What is Scribe
Scribe is a SaaS tool that automates creation of step-by-step documentation and guides for workflows and processes. It aims to speed up knowledge sharing, onboarding, and help teams document recurring tasks quickly.
The guide below focuses on how South African users can cancel subscriptions, what to expect after cancellation, refund rules, and practical tips based on user feedback.
Product overview
Scribe captures workflows and turns them into editable guides with screenshots and text. It is commonly used for internal documentation and training materials.
Who this guide is for
This guide is for South African users of Scribe who want to cancel a subscription bought on the web, via Apple App Store, or via Google Play.
How to cancel Scribe
Cancel via the Scribe website
- Log in to your Scribe account on the web.
- Go to Account Settings or Billing.
- Click "Cancel Subscription" to stop future renewals.
- Note: cancellation stops future charges but you keep access for the remainder of the current billing period.
- Further step-by-step guidance is summarised by a third-party reference: cancel Scribe (Postclic).
Cancel via Apple App Store
- If you subscribed through Apple, you must cancel using Apple’s subscription manager in your device settings.
- Web cancellation does not stop App Store subscriptions.
- For refunds or disputes, contact Apple directly.
Cancel via Google Play
- If you subscribed through Google Play, cancel in the Google Play app’s subscription settings on your Android device.
- Web cancellation will not affect Google Play subscriptions.
- For refund requests, use Google Play’s support or dispute processes.
What happens when you cancel
Access after cancellation
When you cancel, future renewals stop immediately. You retain access to your paid features until the end of the current billing period.
No immediate deletion of your account typically occurs solely because you cancelled; your content and settings generally remain accessible per Scribe’s data policies.
Billing and renewals
Cancellation prevents automatic renewal at the next billing date. It does not reverse charges already billed for the current period.
If you used Apple or Google to subscribe, their subscription managers control renewals for those transactions.
Data and account retention
Account data retention and deletion policies are governed by Scribe’s terms; cancelling a subscription does not necessarily delete your account or content.
Contact support if you require full account deletion or data removal instructions.
Will I get a refund?
Scribe refund policy (general)
Scribe’s standing policy is that refunds are not issued for the current billing period after cancellation. Charges already processed are not reversed.
This policy is summarised by third-party guidance: Scribe cancellation & refund summary (Postclic).
Refunds for App Store or Google Play purchases
- If billed through Apple App Store, refunds and disputes are subject to Apple’s refund processes - contact Apple for requests.
- If billed through Google Play, refunds are handled by Google Play - contact Google for dispute or refund requests.
Exceptions and dispute options
If you believe a charge was incorrect or unauthorised, contact your payment provider or card issuer about chargeback or dispute options.
For App Store/Google Play subscriptions, raise the issue through Apple or Google support channels as they control those transactions.
Scribe plans and pricing
Known South African App Store prices
The only exact South African ZAR prices found for Scribe (the AI note-taking app) are shown below.
Other Scribe products or plans did not display ZAR pricing in the sources reviewed.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Scribe AI Pro Weekly | R199.99 | Weekly | In-app auto-renewing subscription for Scribe AI Pro (weekly access) |
| Scribe AI Pro Yearly | R1,999.99 | Yearly | In-app auto-renewing subscription for Scribe AI Pro (annual access) |
Notes on pricing accuracy
Prices above were observed on the App Store and are the only explicit ZAR prices found in the verified sources.
If you are unsure which plan you purchased, check your Apple or Google purchase history or the billing section of your Scribe account.
Your consumer rights in South Africa
What the Scribe policy says
Scribe’s publicly reported policies do not mention a 14-day cooling-off period or an explicit statutory right to refund in the contexts reviewed.
Sources summarising Scribe’s policy indicate refunds are generally not provided for mid-billing-cycle cancellations.
Practical steps for South African consumers
- Review your transaction receipt to confirm the merchant and payment channel used (web, Apple, Google).
- If you paid by card, contact your bank about unauthorised or disputed charges.
- For app-store purchases, request refunds via Apple or Google’s official processes.
When to escalate
If Scribe’s support does not resolve a billing dispute, escalate to your payment provider or consider submitting a complaint to local consumer protection authorities.
Keep receipts, screenshots, and correspondence as evidence when disputing charges.
Customer experiences
Positive feedback
Many users praise Scribe for ease of use and time-saving documentation features. Review summaries show high scores for ease of use and overall satisfaction.
See aggregated user feedback for context: Scribe reviews (Capterra).
Negative feedback
Some reviewers report difficulty cancelling, citing confusing account controls and links that do not immediately process cancellation.
Other complaints note slow or limited customer support and lengthy email-based support interactions. See examples: Trustpilot reviews.
Takeaways from reviews
- Expect the web cancellation flow to retain access through the paid period but not refund charges.
- If you used an app store, manage subscription there to ensure termination.
- Save all confirmation emails and screenshots during cancellation attempts.
Documentation checklist
Before cancelling
- Record the payment method and transaction date.
- Save invoices, receipts, or subscription confirmation emails.
- Note the current billing period end date so you know when access will stop.
During cancellation
- Take screenshots of the Account Settings or subscription page showing your action.
- Save any cancellation confirmation message or email.
If you need a dispute
- Keep a timeline of communication with support.
- Collect evidence (receipts, screenshots, emails) before contacting Apple/Google or your bank.
Common mistakes
Assuming web cancellation covers app-store subscriptions
A common error is cancelling on the web and believing App Store or Google Play subscriptions are also ended.
Always cancel directly within Apple or Google subscription management if you subscribed through those stores.
Not saving confirmation evidence
Many users forget to save cancellation confirmations or screenshots, which complicates disputes later.
Immediately save any on-screen confirmation and any email that confirms cancellation.
Waiting too long to act
Delaying cancellation until after the renewal date often results in being charged for another period, which Scribe’s policy does not typically refund.
Plan cancellations at least a day before the renewal date and verify the subscription status afterwards.
Comparative recap
Quick comparison
The table below summarises how cancellation works across platforms and what to expect for refunds and support.
| Method | Effect on Subscription | Refunds | Notes / Source |
|---|---|---|---|
| Web (Scribe account) | Stops future renewals; access remains until period end | No refund for current billing period | Postclic summary |
| Apple App Store | Must cancel via Apple subscription settings | Apple handles refunds and disputes | Postclic summary |
| Google Play | Must cancel via Google Play subscriptions | Google handles refunds and disputes | Postclic summary |
How to decide where to act
If the charge appears on your Apple or Google statement, manage and cancel in that store. If billed directly by Scribe, cancel on the web account.
When in doubt, check your receipt to see which merchant processed the payment and act through that channel.
After cancelling
Confirm cancellation
- Log back into your account and check Billing or Subscriptions to confirm the status.
- Keep screenshots or emails confirming cancellation for reference.
Follow-up actions
- If you need a refund or dispute, contact the relevant app store or your payment provider promptly.
- If support is unresponsive, use your bank’s dispute process as a next step.
Helpful links
- Cancellation and refund summary: Postclic - Cancel Scribe
- User reviews and experience (helpful for expectations): Capterra - Scribe reviews
- Community feedback and complaints: Trustpilot - Scribe reviews
Address
Official contact address
Scribe (d/b/a LearnLoop LLC) lists a contact address used in its Terms of Use and notices regarding billing: 1 Bluxome St #312, San Francisco, CA 94107, United States.
How to use the address
Use the physical address for formal notices if required by Scribe’s Terms of Use. For billing disputes, begin with the in-app or app-store support channels first.