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Cancel SHOPIFY
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I hereby notify you of my decision to terminate the contract relating to the Shopify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shopify: Easy Method
What is Shopify
Overview
Shopify is a subscription-based e-commerce platform that lets businesses build and run online stores, process payments, and manage inventory.
It targets a wide range of merchants from startups using basic features to enterprises on Shopify Plus.
Local context (South Africa)
Shopify operates for South African merchants via the local .za storefront and supports local currency billing and payments.
This guide focuses on cancellation, refunds, and rights relevant to South African users.
How to cancel Shopify
Cancel via Shopify admin (recommended)
- Sign in to your Shopify admin account.
- Go to Settings → Plan and choose the option to deactivate or cancel the store.
- Confirm the deactivation; the store will remain active until the end of the current billing cycle.
When you need the app store or mobile purchase route
- If your subscription was purchased through Apple App Store or Google Play, manage and cancel the subscription directly through that platform.
- Shopify does not handle cancellations for subscriptions bought via those app stores.
What happens when you cancel
Access and service end
The store is deactivated at the end of the current billing cycle after you cancel from Shopify admin.
You will not be billed for future cycles once the cancellation takes effect.
Data retention and reactivation
Shopify retains store data for up to two years to allow possible reactivation within that period.
No cancellation fees apply when deactivating a store through Shopify admin.
Will I get a refund?
Shopify subscription (plans)
Shopify subscription plans are generally non-refundable; no pro‑rata refunds are provided for unused time.
Exceptions may be made only in cases of billing errors after review by Shopify support.
Order refunds and payments
- Refunds processed through Shopify Payments cannot be canceled once initiated.
- Refunded amounts are deducted from your next payout and may take up to 10 business days to reach the customer.
- Original transaction fees are not refunded; refunds may be issued up to 120 days after purchase.
Shopify plans and pricing
Pricing snapshot
Prices below are approximate ZAR monthly equivalents and may vary with exchange rates and billing method.
Transaction fees for using third‑party gateways apply in addition to plan prices.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Starter | ≈ R93/month | Monthly | Checkout link, mobile POS, basic online store (social selling) |
| Basic | ≈ R465/month | Monthly | Full online store, reporting, customer accounts |
| Shopify | ≈ R1 208/month | Monthly | Professional reports, up to 5 staff accounts, shipping discounts |
| Advanced | ≈ R7 417/month | Monthly | Advanced reporting, custom pricing by market, lowest transaction fees (0.6%) |
| Plus | ≈ R42 755/month (3‑year) or ≈ R46 472/month (1‑year) | Monthly equivalent | Enterprise-level: high-volume, customizable checkout, priority support |
Notes on pricing
Exact ZAR charges vary by date due to exchange-rate fluctuations and billing method.
Shopify transaction fees for third‑party gateways apply on top of plan prices (rates vary by plan).
Your consumer rights in South Africa
Cooling-off and returns
Under South African consumer protection law, consumers generally have a 7‑day cooling‑off period for internet purchases of goods.
Consumers can return goods within that period for a full refund if conditions (unused and in original packaging) are met, unless an exclusion applies.
Digital content and merchant policies
Statutory rights cannot be overridden by a merchant’s "no refunds" or "no returns" policy.
Digital content and some services may be excluded from the cooling‑off right under the law; check the specific legal provisions for digital goods.
Customer experiences
Positive feedback
- Users praise ease of use, intuitive setup, and strong integrations for small businesses.
- High local ratings and availability of a free trial are often highlighted.
Negative feedback
- Some merchants find Shopify costly as they scale, especially for startups on tight budgets.
- Reports exist of account freezes tied to billing issues and frustration at times with support or customization limits.
Documentation checklist
Before cancelling
- Admin email and account login details.
- Billing statements or invoices showing the current billing cycle.
- List of active apps and third‑party subscriptions tied to the store.
When requesting refunds or support
- Proof of purchase or billing error documentation if you seek an exception to the refund policy.
- Order numbers and payment details for Shopify Payments refunds (refunds can be issued up to 120 days).
Common mistakes
Assuming immediate cancellation and refund
A common mistake is expecting pro‑rata refunds when cancelling mid‑cycle; Shopify plans generally do not provide them.
Also, some merchants expect immediate deactivation; the store remains active until the billing cycle ends.
Forgetting app store or app charges
If a subscription was purchased via the Apple App Store or Google Play, attempting to cancel through Shopify will not stop charges.
Another frequent error is not cancelling third‑party app subscriptions separately, which can continue billing after store deactivation.
Comparative recap
At-a-glance comparison
| Aspect | Shopify (platform) | App Store / Google Play | Shopify Payments (orders) |
|---|---|---|---|
| How to cancel | Shopify admin → Settings → Plan | Cancel via Apple/Google account subscriptions | Issue refunds in admin for orders |
| Refund policy | Plans generally non‑refundable; exceptions for billing errors | Managed by the app store’s refund rules | Refunds processed and deducted from next payout; fees not returned |
| Data retention | Data retained up to 2 years for reactivation | Depends on store policies and user account | Transaction records kept per payment provider rules |
| Best for | Full store cancellation via admin | Subscriptions purchased on mobile platforms | Order-level refunds and disputes |
Key takeaways
Cancel in the correct place depending on where the subscription was purchased to avoid continued charges.
Expect no pro‑rata refunds for plans and keep documentation if pursuing exceptions for billing errors.
After cancelling
Immediate next steps
- Export product, customer, and order data you need before the store is fully inaccessible.
- Remove or unlink payment methods and third‑party apps to prevent future charges.
Reactivation and support
You can reactivate within the data retention period (up to two years) if you change your mind.
If you believe a billing error occurred, collect invoices and contact Shopify support for review.
Address
Local registered address
SHOPIFY SA
9 KINGFISHER STREET, RHOSEFIELD, KEMPTON PARK, GAUTENG, 1619, South Africa
Support note
Contact Shopify support through your admin dashboard for account‑specific assistance and any billing inquiries.
Keep records of correspondence and invoices when discussing refunds or billing disputes.