Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel SHUTTERSTOCK
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Shutterstock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shutterstock: Easy Method
What is Shutterstock
Overview
Shutterstock is a subscription and on-demand service that provides a large library of stock photos, vectors, videos and music for creative use.
Users access assets via plans, packs or single-item purchases and manage subscriptions through their Shutterstock account or the app store used to buy the plan.
What it provides
Services include monthly or annual subscriptions, credit/packs and one-off downloads with standard licenses for commercial use.
Billing and plan features (auto-refill, renewal rules) depend on the plan type and where you purchased it (website vs mobile app store).
How to cancel Shutterstock
Cancel on the Shutterstock website
- Sign in to your Shutterstock account and go to the Plans page.
- Click "Cancel plan" and choose the available option (for example, "Cancel at end of term" or "Cancel early").
- For details on the web cancellation flow, see Shutterstock's help article: How do I cancel my Shutterstock plan?
Cancel via mobile platforms and third parties
- iOS/App Store subscriptions must be managed and cancelled through your Apple ID in device settings; Shutterstock cannot cancel App Store subscriptions for you.
- Android/Google Play subscriptions must be cancelled through your Google Play subscriptions page; Shutterstock cannot cancel these for you.
- See a concise overview of mobile cancellation steps at: How to cancel Shutterstock (mobile)
What happens when you cancel
Access after cancellation
For month-to-month subscriptions and in some pack cases, selecting cancel at end of term typically keeps access until the current period ends.
For annual prepaid plans, cancelling usually prevents auto-renewal while keeping access until the pre-paid year expires.
Billing and account data
For annual plans billed monthly, choosing "Cancel early" can trigger an early-cancellation fee and change how long you keep access.
Auto-refill for packs can be disabled so future refills do not occur after cancellation.
Will I get a refund?
Shutterstock's refund policy
Shutterstock states purchases are generally non-refundable except where required by law.
EU and UK customers may be eligible for a refund within 14 days if no downloads or credits have been used; outside those jurisdictions refunds are rarely offered.
Reference: Can I get a refund if I cancel my plan?
Exceptions and South Africa
- Shutterstock’s global policy limits refunds outside EU/UK; South Africa is typically treated as "Rest of World" and standard 14-day digital refunds do not automatically apply.
- Local consumer laws (see "Your consumer rights in South Africa" below) can create rights to cancel or to a refund in narrow circumstances, for example certain distance sales rules.
Shutterstock plans and pricing
App store one-off prices (South Africa)
The table below lists on-demand one-off prices available in the South African App Store at the time of verification.
Notes on subscription pricing
Subscription-based monthly/yearly plans in ZAR may vary by payment method or account region and were not publicly listed for all options.
| Plan | Price | Period | Features |
|---|---|---|---|
| Single image | R349.99 | One-off | One photo download (standard license) |
| 2-image pack | R599.99 | One-off | Two photo downloads (standard license) |
| 5-image pack | R999.99 | One-off | Five photo downloads (standard license) |
| Single SD clip | R1,299.99 | One-off | One SD video clip |
| Single HD clip | R1,499.99 | One-off | One HD video clip |
| Single 4K clip | R3,999.99 | One-off | One 4K video clip |
Your consumer rights in South Africa
Cooling-off period (distance and electronic sales)
Under South African electronic-transaction rules you generally have a short cooling-off period from the conclusion of an online agreement during which you can cancel for a full refund.
That statutory cooling-off right is typically time-limited and requires a refund within a set timeframe.
Digital content and performance exceptions
Consumer protection rules often exclude digital content once it has been downloaded or performed with your consent; cooling-off rights may not apply after download/use.
Suppliers must present terms in plain language and cannot contract out of statutory cooling-off rights where those rights apply.
Customer experiences
Positive feedback
Some users praise Shutterstock for a wide, diverse image library and effective filtering and search capabilities.
Positive reviews on independent review sites note content quality and variety as strong points.
Negative feedback
Many users report confusion about subscription terms, unexpected auto-renewals and perceived difficulty cancelling, based on public reviews.
Complaints on review platforms frequently mention billing issues, early-cancellation charges and slow or unhelpful customer support.
See user feedback on review aggregators: Sitejabber and Trustpilot.
Documentation checklist
What to prepare before cancelling
- Your Shutterstock account email and username.
- Order or invoice number for the subscription or pack.
- Payment details (last 4 digits) and date of the most recent charge.
How to document the cancellation
- Take screenshots of the Plans page and the confirmation screen when you cancel.
- Save any email confirmation from Shutterstock or receipts from Apple/Google if purchased via an app store.
Common mistakes
Misreading plan terms
Users often assume "monthly" always means cancel any time without charge; in some accounts "monthly" can be a billing method for annual commitments.
Always check whether a monthly-billed plan includes an annual commitment and what early-cancellation fees apply.
Using the wrong cancellation channel
Attempting to cancel an App Store subscription through Shutterstock support will not stop Apple billing; cancellations must be done via Apple or Google when purchased there.
Likewise, cancelling on the website will not affect app-store-managed subscriptions unless you purchased directly from Shutterstock.
Comparative recap
Quick plan comparison
This table summarises cancellation and refund characteristics for common plan types to help you choose the right route.
Key takeaways
Use the correct cancellation channel for your purchase source and keep documentation of cancellation confirmations and receipts.
| Plan type | How to cancel | Refund | Access after cancel |
|---|---|---|---|
| Month-to-month (no annual commitment) | Cancel on Shutterstock Plans page; choose "Cancel plan" | No refund for past periods; cancellation at end of term is free | Access remains until the end of the paid month |
| Annual billed monthly | Cancel on account Plans page; options: "Cancel at end of term" or "Cancel early" | "Cancel early" incurs fee: 50% of remaining cost; otherwise prevent renewal | "Cancel early" typically grants access for half of the remaining months; "Cancel at end" until term ends |
| Annual prepaid | Click "Cancel plan" on Plans page to stop auto-renewal | No refund for unused time; you keep access until prepaid year ends | Access continues until the prepaid year finishes |
| App Store / Google Play purchases | Cancel via Apple ID settings or Google Play subscriptions (not via Shutterstock) | Refunds handled by the app store per their rules | Access depends on store billing period and refund outcome |
| Packs / credits | Manage auto-refill or cancel on Plans page; disable auto-refill for packs | Generally non-refundable once used; auto-refill can be turned off | Unused credits remain until they expire or are used (check terms) |
After cancelling
What to check immediately
Confirm you received a cancellation confirmation email or screenshot the final Plans page showing cancellation status.
Monitor your payment method for any unexpected charges in the next billing cycle.
Useful links and further help
- Shutterstock cancellation guide: How do I cancel my Shutterstock plan?
- Shutterstock refund info: Can I get a refund if I cancel my plan?
- Mobile app subscription instructions and considerations: Cancelling Shutterstock via mobile
Address
Legal mailing address
Shutterstock Ireland Ltd., 6th Floor, South Bank House, Barrow Street, Dublin 4, D04TR29, Ireland.
Notices and further contact
For formal notices from South Africa, direct them to Shutterstock Ireland Ltd. or follow the contact instructions in your account terms.
Keep copies of any emailed confirmations and use registered post or tracked courier for physical notices if sending legal correspondence.