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Cancel TRELLIS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Trellis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trellis: Easy Method
What is Trellis
Overview
Trellis is a collection of services and platforms that use subscription models for coworking, event tools, and other SaaS offerings. Different Trellis products serve different markets - from coworking and event operations to advertising and legal-data tools.
Key service types
Relevant for South Africa are Trellis coworking and events memberships and Trellis Event Solutions subscriptions. Each service has its own cancellation and refund rules described below.
How to cancel Trellis
Cancelling Trellis Coworking & Events memberships
- Email membership@trellis.social to request cancellation for Trellis Coworking & Events.
- Include your full name, membership type, membership ID (if available), and desired end date.
- Request written confirmation of the cancellation and retain that confirmation for your records.
Cancelling Trellis Event Solutions subscriptions
- Cancel via your account or the subscription interface where available, or request cancellation from support if no self-serve option exists.
- Note that cancellations take effect at the end of the current term (monthly = 30-day period); include account details and ask for confirmation.
- Keep copies of cancellation requests and the confirmation timestamped for disputes.
What happens when you cancel
Access and service end date
For Trellis Coworking & Events, your access will end after the required notice period: 10 days for open seating, 30 days for dedicated desks or private offices, unless otherwise agreed.
For Trellis Event Solutions, cancellation generally takes effect at the end of the current billing term (e.g., monthly = 30 days).
Data, accounts and renewals
Your account data and access privileges normally remain until the effective end date of your membership or subscription.
Automatic renewals will not be processed after the effective cancellation date; confirm with Trellis that auto-renew has been disabled.
Will I get a refund?
Standard refund policies
Trellis Coworking & Events: no refunds for amounts already paid upon cancellation.
Trellis Event Solutions: subscriptions are non-refundable; cancellations take effect at the end of the current term.
Exceptions and event/donation refunds
- Trellis platform (events & donations): refunds are at the sole discretion of the event organiser; Trellis acts as facilitator and does not guarantee refunds.
- If you believe an exceptional refund is warranted, request it in writing and include supporting evidence; retain all responses.
Trellis plans and pricing
Pricing availability
No publicly verified South African pricing (ZAR) for Trellis plans was found in the available data.
Contact Trellis directly for current South Africa pricing and plan details.
How to request price information
Ask Trellis for a price quote including VAT and any setup or notice fees before cancelling or signing up.
| Plan | 期間 | Price (ZAR) |
|---|---|---|
| Contact for pricing | Varies by plan | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and online purchases
Under the South African Consumer Protection Act (CPA) there is commonly a 14-day cooling-off period for certain distance or direct marketing transactions.
However, none of the fetched Trellis service descriptions explicitly reference or offer CPA cooling-off rights in the available information.
How to raise a rights-based complaint
- Request written justification from Trellis if you believe CPA rights apply to your purchase.
- If unresolved, you may lodge a complaint with the relevant consumer protection authority or seek advice from a consumer-rights advisor.
Customer experiences
Positive feedback
One product in the Trellis family (an eCommerce advertising platform) has positive reviews noting ease of use, responsive customer service, and effective campaign management.
These positives apply to that specific product and may not reflect other Trellis services.
Negative feedback
Some users of Trellis.law (a legal research product under the Trellis name) reported poor customer service, limited data, and issues with document delivery and billing visibility on public forums.
Consider these mixed experiences when evaluating support responsiveness and dispute resolution expectations.
Documentation checklist
Before you cancel
- Membership or subscription ID and account email.
- Copy of the service agreement, invoice(s), and proof of payment.
- Desired cancellation date and reason for cancellation (optional but helpful).
After you request cancellation
- Written confirmation of cancellation from Trellis (email or invoice note).
- Record of any communications (dates, names, content) with support.
- Final invoices or statements showing end-of-service charges.
Common mistakes
Assuming immediate refunds or termination
Many customers expect immediate refunds or account termination on cancellation. Trellis policies indicate no refunds for amounts already paid and term-end cancellations for subscriptions.
Always confirm the effective end date and any outstanding fees before assuming services stop immediately.
Missing required notice or using wrong contact
Failing to provide the required notice (10 or 30 days) or sending cancellation requests to the wrong contact can delay cancellation and incur additional charges.
Use the specified membership email or the subscription interface and keep evidence of delivery.
Comparative recap
At-a-glance differences
The table below summarises cancellation method, refund stance, and notice expectations across Trellis offerings covered in the available data.
Use this to prepare your cancellation
| Feature | 期間 | Trellis Coworking & Events | Trellis Event Solutions | Trellis platform (events & donations) |
|---|---|---|---|---|
| Cancellation method | Varies | Email membership@trellis.social | Cancel anytime; via account or support | Organiser-specific; request via organiser |
| Refund policy | Policy | No refunds for amounts already paid | Non-refundable; ends at term end | Refunds at organiser's discretion |
| Notice required | Period | 10 days (open seating); 30 days (dedicated/private) | Until end of current term (monthly = 30 days) | Depends on organiser |
| Pricing availability | Availability | Contact for pricing | Contact for pricing | Varies by organiser |
After cancelling
What to check immediately
Confirm receipt of written cancellation and the effective end date. Save the confirmation and final invoices.
Check that automatic payments or card authorisations have been cancelled, if applicable.
Further steps and escalation
- If you do not receive timely confirmation, resend your cancellation request and escalate to a manager or the billing team.
- If disputes remain unresolved, consider formal consumer complaint routes in South Africa or seek legal advice.
Address
Corporate address
116 Phillip Street, Coerda Factory No 3 and 4, Rosslyn, Pretoria, Gauteng, 0200, South Africa
Contact notes
Use membership@trellis.social for membership cancellations where applicable and retain all correspondence for your records.