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Cancellation TryHackMe: Easy Method
What is TryHackMe
Overview
TryHackMe is an online platform that provides hands-on, gamified cybersecurity training and labs for learners at different levels.
The service is subscription-based and offers guided rooms, courses, and certification pathways to build practical skills.
Who it’s for
It is commonly used by beginners and intermediate learners seeking practical, scenario-based cybersecurity practice.
Organisations and individuals can purchase monthly or annual access, or buy single-course content where available.
How to cancel TryHackMe
Cancel on the web
- Sign in to your TryHackMe account on the website.
- Open your profile or account settings and click the "Cancel Subscription" button.
- Confirm the cancellation when prompted; your premium access stays active until your billing period ends.
- See TryHackMe’s official instructions: Cancelling your subscription.
App Store and Google Play
TryHackMe’s Help Center does not provide platform-specific steps for App Store or Google Play cancellations.
If you subscribed via Apple or Google, check those platform accounts (App Store or Google Play) for subscription management and cancellation steps.
What happens when you cancel
Access and billing
When you cancel, future billing stops but your premium access remains until the end of the current paid billing period.
Monthly memberships are billed in advance and canceling does not refund the period already paid for.
Data and progress
Your learning progress and account data are preserved so you can resume if you reactivate your subscription later.
Reactivating the subscription restores premium access without losing previously completed progress or saved data.
Will I get a refund?
Refund policy summary
- Monthly subscriptions: non-refundable for the period purchased.
- Annual subscriptions and single-course purchases: 7-day cooling-off refund available if the content was not accessed or downloaded.
- Professional certifications, vouchers, cloud training, and business licenses: non-refundable; sales are final.
Exceptions and next steps
- Exceptions to the policy may be made in extenuating circumstances (for example, unresolved technical issues).
- For details and to request a review, consult TryHackMe’s refund policy: Refund policy.
TryHackMe plans and pricing
Pricing note
No verified South African ZAR prices were found in public TryHackMe materials for 2024/2025.
Published prices on TryHackMe are shown in USD/GBP/EUR on their site and regional ZAR conversions are not provided in official documentation.
How to obtain current pricing
Check your account billing page on TryHackMe or the site’s subscription page for live, regional pricing where available.
If you cannot view local pricing, contact TryHackMe support via your account for clarification.
| Plan | Period | Price (ZAR) |
|---|---|---|
| Premium (monthly) | Monthly | Contact for pricing |
| Premium (annual) | Annual | Contact for pricing |
| Single-course / Certification | One-time | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds under local norms
South African consumer protection norms generally provide a 7-day cooling-off period for online purchases; TryHackMe’s 7-day refund window for annual plans aligns with this practice.
However, TryHackMe’s policy does not explicitly describe adherence to every South African statutory condition for digital content once accessed.
Remedies for problems
- If premium access is not activated after payment, or support is unresponsive, you may be entitled to remedies under the Consumer Protection Act (CPA).
- If TryHackMe does not resolve billing issues, consider contacting your payment provider about chargebacks or seek assistance from local consumer-protection bodies.
Customer experiences
Positive feedback
Many users praise TryHackMe for its hands-on labs, beginner-friendly approach, gamified content, and motivational learning environment.
These strengths are commonly noted in public reviews and user testimonials.
Negative feedback
Frequent complaints include perceived content inaccuracies, delays or lack of responses from customer support, and issues with auto-renewals or site bugs.
For user reviews, see examples on Trustpilot: TryHackMe on Trustpilot.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Payment receipt, transaction ID, and date of purchase.
- Screenshots showing billing, subscription status, or errors.
How to present your case
- Describe the issue clearly and include timestamps and steps to reproduce any problem.
- Attach supporting documents and reference TryHackMe Help Center articles where relevant.
Common mistakes
Mistakes when cancelling
Users sometimes try to cancel via mobile app settings rather than the platform they actually used to subscribe (web vs App Store/Google Play).
Ensure you cancel in the same place where the subscription was purchased to stop future billing correctly.
Mistakes when seeking refunds
Expecting refunds for monthly periods already billed is a common error - monthly plans are non-refundable for the period purchased.
Also, requesting a refund after the 7-day cooling-off period for annual or single-course purchases may not succeed if content was accessed.
Comparative recap
Quick comparison
The table below summarises key cancellation and refund aspects of TryHackMe based on official policies and public reviews.
Takeaway
Use the table to quickly check expectations for cancellation, refunds, and support before you purchase or request a refund.
| Aspect | TryHackMe |
|---|---|
| Cancellation method | Web: profile "Cancel Subscription"; App Store/Google Play not detailed |
| Refunds | Monthly: non-refundable. Annual: 7-day refund if unused. Many items non-refundable. |
| Support responsiveness | Mixed - users report both satisfactory help and delayed/no responses. |
| Data after cancel | Progress saved; access until billing period ends. |
After cancelling
Reactivation
You can reactivate your subscription at any time; saved progress will be available when premium access resumes.
No new data migration is required to resume previously completed content.
Helpful links and next steps
- Cancel subscription guide: Cancelling your subscription
- Refund policy details: Refund policy
- User reviews and experiences: TryHackMe on Trustpilot
Address
Registered office
TryHackMe Ltd - 128 City Road, London, EC1V 2NX, United Kingdom.
This address is the registered office and may be used for formal postal notices.
Formal notices
If you need to send a certified cancellation letter or formal complaint, use the registered office address above and retain proof of delivery.
Also keep copies of all correspondence and transaction records to support any consumer-rights claims.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.