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Cancellation Typeform: Easy Method
What is Typeform
Overview
Typeform is a subscription-based SaaS platform for creating interactive forms, surveys, and quizzes with a focus on user experience and conversational design.
It provides a drag-and-drop builder, logic and integrations, and both free and paid plans (managed as subscriptions).
Common use cases
Users commonly deploy Typeform for lead capture, customer feedback, event registration, and market research.
Businesses value its clean interface and integration options to connect responses with other tools.
How to cancel Typeform
Cancel via the web (direct purchases)
- Log into your account.
- Go to Plan & Billing.
- Click “Cancel my plan”, select the Free plan, complete the cancellation survey and confirm cancellation.
- Access to paid features remains until the end of the prepaid period and you will receive a cancellation confirmation email.
For the official web instructions, see the Typeform help page: Cancel your Typeform plan.
Cancel via App Store or Google Play
- Subscriptions bought via the Apple App Store or Google Play must be cancelled through that store.
- Open your App Store / Google Play subscription settings and cancel the renewal there; Typeform cannot cancel these for you.
Typeform’s help explains that store-controlled subscriptions renew and cancel via the respective app store: What happens if I cancel my paid account?.
What happens when you cancel
Access and billing
If you cancel a paid plan purchased on Typeform’s website, paid features remain available until the end of your prepaid billing period.
Cancellation does not prorate or shorten access; the subscription stops renewing after the current period ends.
Confirmation and account data
You should receive a cancellation confirmation email after completing the process on the website.
Your account and form data normally remain accessible under the free plan; export any data you need before losing features.
Will I get a refund?
Typeform refund policy
Typeform does not issue refunds for contracts canceled before the prepaid period ends; cancellation does not trigger a refund for time remaining in the current billing cycle.
This policy is described in Typeform’s help documentation: What happens if I cancel my paid account?.
Exceptions and statutory rights
Typeform’s Help Center does not document an explicit 14-day change-of-mind statutory refund right for its subscriptions.
If you believe statutory consumer rights apply in your jurisdiction, consider the suggestions under “Your consumer rights in South Africa” below.
Typeform plans and pricing
Overview
Verified sources used here do not publish current plan prices. For exact fees, check your account or contact Typeform sales.
The table below provides plan names and a contact prompt where specific pricing is not available from verified sources.
| Plan | Price | 期間 |
|---|---|---|
| Free | Free | 月額 / 年間 |
| Paid plans (Pro / Business / Enterprise) | Contact for pricing | 月額 / 年間 |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
The South African Consumer Protection Act provides cooling-off rights for certain direct-marketed agreements, commonly around five business days.
It is not clear from Typeform’s publicly available Help Center whether these provisions apply to purchases of its online subscriptions.
If you think rights were breached
Typeform’s Terms and Help Center state refunds are not issued after a prepaid period begins, which could conflict with statutory consumer protections depending on the facts.
If you believe your rights were breached, you may consider contacting the National Consumer Commission or seeking independent legal advice.
Customer experiences
Positive feedback
Users on GetApp and Capterra praise Typeform for a simple, intuitive interface, conversational design, strong logic and integrations, and attractive form templates.
See aggregated reviews: GetApp South Africa reviews and Capterra South Africa reviews.
Common complaints
Trustpilot reviews report recurring issues such as perceived high pricing, low free-plan submission quotas, difficult cancellation experiences and lack of refunds.
For community feedback, consult Trustpilot’s Typeform page: Trustpilot: Typeform.
Documentation checklist
What to gather before cancelling
- Account email and username.
- Billing details and last invoice or payment receipt.
- Subscription source (bought via website, Apple App Store, or Google Play).
- Screenshots of plan and billing pages, and any error messages.
Why each item matters
- Billing details and receipts prove payment dates and prepaid period boundaries.
- Knowing the purchase source (store vs web) determines the correct cancellation route.
- Saved confirmation emails or screenshots help with disputes or consumer complaints.
Common mistakes
Attempting to cancel in the wrong place
A common error is trying to cancel an App Store or Google Play subscription from Typeform’s website; those must be cancelled through the respective store.
Check your subscription source before you start the cancellation process to avoid delays.
Assuming an immediate refund or immediate loss of access
Many users expect an immediate refund or immediate loss of paid features after cancelling; Typeform keeps paid access until the prepaid period ends and typically does not refund unused time.
Export any data or assets before the plan downgrade takes effect if you rely on paid features.
Comparative recap
Quick comparison
The table below compares web purchases vs store purchases for cancellation and refund expectations.
| Service | Cancellation method | Refunds | 期間 |
|---|---|---|---|
| Typeform (web subscription) | Cancel in Plan & Billing inside your Typeform account. | No refunds for the remainder of a prepaid period (per Help Center). | 月額 / 年間 |
| Typeform (App Store / Google Play) | Cancel via Apple App Store or Google Play subscription settings. | Refunds and renewals are controlled by the app store; contact store support. | 月額 / 年間 |
After cancelling
What to expect immediately after
Expect a cancellation confirmation email and continued access to paid features until your prepaid period ends.
Keep the confirmation email and any billing receipts for your records.
Useful links and next steps
- Cancel your Typeform plan (Typeform Help)
- What happens if I cancel my paid account? (Typeform Help)
- Postclic guide summarising cancellation steps
- GetApp South Africa reviews
- Capterra South Africa reviews
- Trustpilot: Typeform
Address
Headquarters
TYPEFORM, S.L.
Attn: Data Protection
Postal address
C/Bac de Roda, 163
08018 Barcelona, Spain
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Typeform subscription, log into your account, go to Plan & Billing, click 'Cancel my plan', select the Free plan, and complete the cancellation survey. Ensure you keep proof of your cancellation.
Typeform does not issue refunds for the remainder of a prepaid period after cancellation. You will retain access to paid features until the end of your current billing cycle.
If you subscribed via the App Store or Google Play, you must cancel through the respective store's subscription settings. Keep proof of your cancellation.
After cancellation, your account and form data will remain accessible under the Free plan. Ensure you export any necessary data before losing access to paid features.
Typeform's refund policy states that no refunds are issued for cancellations before the prepaid period ends. For specific consumer rights, refer to your local regulations or contact Typeform support.