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Cancellation Unbounce: Easy Method
What is Unbounce
Overview
Unbounce is a SaaS platform for creating and optimizing landing pages without coding. It offers a drag-and-drop builder, templates, A/B testing and traffic optimisation features.
Who uses it
Marketers, agencies and small businesses use Unbounce to build conversion-focused landing pages and to run experiments tied to paid campaigns.
How to cancel Unbounce
Cancel via your account
- Sign in to your Unbounce account and go to the "Subscriptions" section.
- Follow the on-screen option to cancel; cancellation takes effect at the end of your current billing cycle.
Cancel via support or app stores
- If you cannot cancel in-app, contact Unbounce customer support for assistance.
- If you subscribed through the App Store or Google Play, cancel through that platform’s subscription management - processes there are handled by Apple/Google.
What happens when you cancel
Access and billing
Cancellation takes effect at the end of your current billing cycle. You keep access until that date.
Account downgrade and data retention
After cancellation your account downgrades to a free plan. Unbounce may delete the account and data after 12 months if not reactivated.
Will I get a refund?
Unbounce refund policy
Unbounce states all subscription fees are strictly non-refundable. No partial-month credits or refunds are issued for cancellations made mid-period.
Exceptions and South Africa context
- Annual subscriptions renew automatically and must be cancelled at least one day before renewal; cancellations before term-end do not qualify for refunds or credits.
- South African statutory rights (see Consumer Protection Act) may provide additional remedies, but enforcing those may require escalation if Unbounce declines.
Unbounce plans and pricing
Pricing snapshot
Approximate South African Rand (ZAR) equivalents are shown. Actual charges depend on your payment method and exchange rate at billing time.
Notes about the table
Unbounce does not publish South Africa - specific pricing. The following are approximate monthly equivalents and features.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Build (Launch) - monthly | R1 881 approximately | Monthly | Basic landing page builder, popups/sticky bars, AI copywriting, up to 20 000 visitors, 1 root domain |
| Build (Launch) - annual equivalent | R1 406 approximately | Monthly (annual billing) | Same as above, ~25% discount |
| Optimize (Experiment) - monthly | R2 831 approximately | Monthly | Unlimited A/B testing, Smart Traffic, up to 30 000 visitors, multiple domains/users |
| Optimize (Experiment) - annual equivalent | R2 128 approximately | Monthly (annual billing) | Same as above, ~25% discount |
| Accelerate (Optimize) - monthly | R4 731 approximately | Monthly | AI optimization, advanced targeting, up to 50 000 visitors |
| Accelerate (Optimize) - annual equivalent | R3 553 approximately | Monthly (annual billing) | Same as above, ~25% discount |
Your consumer rights in South Africa
Cooling-off and statutory protections
Under South African consumer protection law (Consumer Protection Act) consumers generally have a right to a cooling-off period for certain online agreements.
Enforcement and escalation
- If Unbounce refuses a refund you believe is required by law, you may escalate through local enforcement channels such as the National Consumer Commission or other complaint bodies.
- Document all communications and billing records if you plan to lodge a formal complaint.
Customer experiences
Positive feedback
- Users praise the intuitive drag-and-drop builder, templates, A/B testing, and integrations with ad tracking and CRMs.
- Many report effective performance when used with Google Ads and appreciate technical support and integrations.
Negative feedback
- Complaints include steep price increases, usage caps, penalty charges, and difficulty obtaining refunds or timely support.
- Some South African users report problems cancelling or being charged after attempting cancellation.
Documentation checklist
Essential Unbounce links
What to save before cancelling
- Billing invoices and payment receipts.
- Screenshots or copies of subscription status and any cancellation confirmations.
- Export any landing pages, forms or data you need before downgrade or potential data deletion.
Common mistakes
Failing to cancel in time
Not cancelling at least one day before an annual renewal may cause an automatic renewal that is non-refundable.
Assuming app-store cancellation is same as Unbounce cancellation
If you subscribed through Apple or Google, cancelling inside Unbounce may not stop charges - use the respective app-store subscription manager.
Comparative recap
At-a-glance comparison
| Aspect | Unbounce | Notes for South Africa |
|---|---|---|
| Cancellation method | Cancel in-account "Subscriptions" or contact support | Keep records; app-store subscriptions require platform cancellation |
| Refunds | All subscription fees stated as non-refundable | Statutory rights may apply; escalation may be needed |
| Annual billing | Auto-renews; must cancel at least one day before period end | No pro rata refunds for early cancellation |
| Data retention | Account downgrades to free; potential deletion after 12 months | Export data before cancelling if you need it preserved |
After cancelling
Immediate steps
- Save invoices and confirmation of cancellation for your records.
- Export landing pages, leads and any analytics you need before access changes.
Useful links
Address
Legal mailing address
Unbounce Marketing Solutions Incorporated, c/o Fasken Martineau DuMoulin LLP, 2900 - 550 Burrard Street, Vancouver, British Columbia, V6C 0A3, CANADA
Contact notes
Use the in-product support options or the Unbounce help centre for cancellation assistance. Keep copies of all communications for disputes or consumer complaints.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.
FAQ
To cancel your Unbounce subscription via the App Store, you must manage your subscription through Apple's subscription management system. Ensure you keep proof of your cancellation.
After canceling your Unbounce account, it will downgrade to a free plan. Be aware that Unbounce may delete your data after 12 months if the account is not reactivated, so consider exporting your data before cancellation.
Unbounce's refund policy states that all subscription fees are non-refundable, and no partial-month credits or refunds are issued for cancellations made mid-period. Check your contract for any specific terms.
To avoid auto-renewal, you must cancel your Unbounce subscription at least one day before the end of your billing cycle. Make sure to keep a record of your cancellation request.
You can cancel your Unbounce subscription by signing in to your account and going to the 'Subscriptions' section, or you can contact Unbounce customer support for assistance. Always keep proof of your cancellation.