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Vmake Ai
Suite 11.109, Level 11, Scaleup Hub, 477 Pitt Street
2000 Haymarket , Australia
REF/2025GRHS4
Cancellation Vmake Ai: Easy Method
What is Vmake Ai
Overview
Vmake Ai is a subscription-based AI service that helps with video processing tasks such as upscaling, watermark removal and auto-captions. It is offered as an app (iOS/Android) and via web/other channels.
How people typically use it
Users subscribe to access enhanced processing tools and faster workflows for short-form and some long-form video tasks. Subscription billing is recurring unless cancelled.
How to cancel Vmake Ai
Cancel on iOS (App Store)
- Open Settings → App Store → tap your Apple ID → Account Settings → Subscriptions.
- Find and select "Vmake", then choose Cancel Subscription. Cancellation stops future renewals; current period remains active.
Cancel on Android (Google Play)
- Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select "Vmake" and cancel. Cancellation prevents future renewals; your current billing period continues until it ends.
Cancel via Web / Other
- Submit a cancellation request by email to [email protected]. Quote "Vmake" in the subject line to help routing.
- Wait for a confirmation email; keep the confirmation for your records.
General cancellation reminders
- Subscriptions auto-renew unless cancelled. Deleting the app does not cancel your subscription.
- Cancel at least 24 hours before the billing cycle ends to avoid an unwanted renewal charge.
What happens when you cancel
Access after cancellation
After cancelling, you will typically retain access to paid features until the end of the paid billing period. The service does not cut access immediately upon cancellation.
Billing and renewals
Cancellation stops future automatic renewals. Charges already processed for the current period are not typically refunded (see refunds section below).
Data and account retention
Your account and any content processed may remain stored according to Vmake Ai's terms and privacy policy. If you need data removed, contact [email protected] and request data deletion.
Will I get a refund?
Standard refund policy
Vmake Ai's published policy is strict: no refunds or credits for partial periods or unused content unless required by applicable law.
Legal exceptions
- Brazil: a statutory 7-day withdrawal right applies, allowing full reimbursement if exercised within 7 days of contract acceptance.
- Other jurisdictions: refunds may be required if local consumer law mandates it; otherwise Vmake's policy generally applies.
Practical steps for refund requests
- If you believe you are entitled to a refund, contact [email protected] with your purchase receipt and a clear explanation.
- If support refuses and local law supports a claim, escalate through your payment provider or local consumer protection authority.
Vmake Ai plans and pricing
Pricing overview
The following in‑app prices are listed on the South African App Store. Billing periods are not specified in the listing.
Available plans (App Store listings)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Vmake Plus (tier) | R199.99 | Unspecified | Unknown |
| Vmake Plus (higher tier) | R1,199.99 | Unspecified | Unknown |
| Vmake Plus (highest tier) | R1,499.99 | Unspecified | Unknown |
| Vmake Pro (tier) | R199.99 | Unspecified | Unknown |
| Vmake Pro (mid tier) | R299.99 | Unspecified | Unknown |
| Vmake Pro (highest tier) | R3,999.99 | Unspecified | Unknown |
Your consumer rights in South Africa
Cooling-off period
South African Consumer Protection Act provides a 7-day cooling-off period for some direct-marketing agreements, which may apply to certain online subscriptions.
Application to purely digital services can vary, so rights depend on the exact sale context and how the subscription was offered.
Refund and dispute options
Unless local law requires otherwise, Vmake's no-refund policy is likely to apply. There is no published 14-day refund window in their terms.
If you have trouble cancelling or are charged incorrectly, you may dispute the charge with your payment provider or lodge a complaint with the National Consumer Commission.
Recommended actions
- Keep receipts and correspondence as evidence.
- Contact your bank or card issuer to dispute unauthorised renewals if necessary.
Customer experiences
Positive feedback
Many users praise Vmake Ai for a user-friendly interface, fast processing and affordable pricing for short-form enhancements.
Reviewers note crisp results for certain tasks such as upscaling and auto-captions, reporting good value for short videos.
Negative feedback
Reports include difficulties cancelling subscriptions, ongoing charges after attempted cancellation, and limited online visibility of cancel options.
Users also report issues with long-form videos, unresponsive support, and refusal of refunds in some cases.
Where reviews appear
Customer feedback is visible on review sites. For example, see user reviews on Trustpilot for further reading.
Documentation checklist
Before contacting support
- Purchase receipt or invoice showing date and amount charged.
- Account email or username used with Vmake Ai.
- Device type (iOS/Android) and app store used to subscribe.
Helpful evidence to include
- Screenshots of subscription in App Store / Google Play or the app's subscription screen.
- Screenshot or copy of cancellation attempts, confirmation messages, and transaction IDs.
- Clear description of the issue and desired resolution (cancel, refund, data removal).
Common mistakes
Deleting the app instead of cancelling
Many users delete the app and mistakenly assume the subscription is cancelled. Deleting the app does not stop billing.
Always cancel via the store subscription settings or by emailing [email protected].
Waiting until the last minute to cancel
Cancelling less than 24 hours before the billing cycle ends can lead to an unintended renewal charge.
Set a calendar reminder several days ahead of the renewal date to avoid last-minute issues.
Contacting the wrong support channel
Using the wrong support route (e.g., contacting the app store instead of Vmake support) can slow resolution.
Provide clear documentation and use [email protected] for direct cancellation or account issues when not subscribed through an app store.
Comparative recap
Quick comparison
| Platform | Cancellation method | Refund policy | Key note |
|---|---|---|---|
| App Store (iOS) | Cancel via Settings → App Store → Apple ID → Account Settings → Subscriptions | No refunds for partial periods unless law requires | Cancelling stops future renewals; current period remains active |
| Google Play (Android) | Cancel via Google Play app → Profile → Payments & subscriptions → Subscriptions | No refunds for partial periods unless law requires | Cancelling stops future renewals; current period remains active |
| Web / Other | Submit email request to [email protected] (quote "Vmake") | No refunds for partial periods unless law requires | Allow time for email confirmation; keep records |
How to choose the right route
If you subscribed via an app store, always cancel in that store first. For web subscriptions, email [email protected] directly.
If unsure which store processed the payment, check your card statement for the merchant descriptor before proceeding.
After cancelling
Confirm and monitor
- Keep the cancellation confirmation email or a screenshot of the cancelled subscription page.
- Monitor your bank or card statement for any unexpected charges after cancellation.
If problems persist
- Contact [email protected] with your evidence and request a written confirmation of cancellation.
- If you continue to be billed, dispute the charge with your payment provider or bank and consider lodging a complaint with the National Consumer Commission in South Africa.
Further reading
For independent customer feedback and experiences, see user reviews on Trustpilot.
Address
Registered correspondence address
Suite 11.109, Level 11, Scaleup Hub, 477 Pitt Street, Haymarket, New South Wales, Australia, 2000.
Support contact
For cancellations and account support, email: [email protected].
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Written by Zwelinzima Sithole
Postclic editor · 6 years experience
Editor at Postclic for 6 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Vmake Ai subscription on iOS, open Settings, go to App Store, tap your Apple ID, then Account Settings, and select Subscriptions. Find Vmake and choose Cancel Subscription. Remember to keep proof of cancellation.
Yes, you can cancel your Vmake Ai subscription via the Google Play app. Open the app, tap your profile icon, go to Payments & subscriptions, then Subscriptions. Select Vmake and cancel it. Ensure you keep a record of your cancellation.
After cancelling your Vmake Ai subscription, you will retain access to the paid features until the end of your current billing period. Cancellation does not cut off access immediately.
Vmake Ai has a strict refund policy: no refunds for partial periods unless required by law. If you believe you are entitled to a refund, contact [email protected] with your purchase receipt and explanation, and keep proof of your request.
To cancel your Vmake Ai subscription via email, send a cancellation request to [email protected], quoting 'Vmake' in the subject line. Keep a copy of your email for your records.