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Cancellation Webroot: Easy Method
What is Webroot
Overview
Webroot is a subscription-based cybersecurity product that offers cloud-based antivirus, anti-malware, identity protection and other security tools for personal and business use.
The service is sold through multiple channels (Webroot.com, Apple App Store, Google Play and retailers), with licensing and billing dependent on the point of purchase.
Key features
Typical features include real-time malware detection, lightweight cloud scanning, password manager and system optimisation tools.
Feature sets and device limits vary by plan and vendor; check your purchase details for the exact coverage included.
How to cancel Webroot
If you purchased from Webroot.com
- Sign in to the Webroot account used for the purchase and look for subscription or keycode settings.
- If you cannot cancel online, contact Webroot support as instructed in the official help pages.
- Ensure you cancel more than 7 days before subscription expiry if your purchase terms require that. Official cancellation guidance
If you purchased via Apple App Store or Google Play
- Cancel the subscription through the same app store account used to buy the subscription (App Store or Google Play).
- Do not rely on uninstalling the app to stop billing - uninstalling does not cancel the subscription.
- Refer to the app store’s subscription management tools to confirm cancellation and stop auto‑renewal. Webroot note on app-store purchases
What happens when you cancel
Access and protection
Cancelling a subscription typically prevents future renewals but usually leaves your current paid access active until the end of the billing period.
After the paid period ends, product features and protection tied to the subscription will stop unless you renew or purchase another licence.
Billing and renewal
Monthly subscriptions cancelled mid-period commonly remain active until the month-end and are not prorated beyond that period.
Annual subscriptions cancelled with Webroot may be eligible for a refund of the unused portion - see refund section below. Official refund guidance
Account and data
Your account and any stored settings or keycodes usually remain until you delete the account; cancelling does not always remove account data automatically.
Keep records (receipts, confirmation emails, subscription ID) in case you need proof of cancellation or to request a refund later.
Will I get a refund?
Direct purchases (Webroot.com)
For annual subscriptions bought directly from Webroot, Webroot’s documentation indicates you may receive a refund for the unused portion after cancellation.
Monthly plans cancelled mid-period are typically charged through to the end of that month with no pro-rata refund for days after that period. Official policy
App Store and Google Play purchases
- Refunds and cancellations for purchases made via the Apple App Store or Google Play are handled through those stores, not directly by Webroot.
- Review Apple or Google Play refund policies and submit requests through the appropriate store interfaces.
Exceptions and unverified claims
Some third‑party sources have reported a 60‑day money‑back guarantee for direct purchases, but that claim is not confirmed in Webroot’s primary documentation.
If you believe you qualify for an exception, gather purchase receipts and contact Webroot support or the point of sale promptly. Unofficial summary (needs verification)
Webroot plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Webroot Internet Security Complete (10 devices) | R1 433.00 | Annual | Covers up to 10 devices; antivirus, identity protection, password manager, system optimizer |
| Webroot SecureAnywhere Antivirus (3 PCs) | R200.00 | Annual | Basic antivirus protection for 3 PCs |
Sources and notes
Prices above come from South African retailers (PriceCheck and Zarket) for recent editions and may vary by seller and promotion.
The official Webroot South Africa site may not list ZAR pricing; confirm final cost at checkout or with your retailer.
Your consumer rights in South Africa
Key rights under local law
South African consumer protection legislation (for example the Consumer Protection Act) requires fair contract terms, transparent renewal terms and clear refund rights for many purchases.
Digital subscriptions are commonly subject to these protections, but remedies can depend on contract wording and point of sale.
How to enforce your rights
- Keep proof of purchase, receipts, screenshots of terms, and any cancellation attempts.
- If the vendor does not resolve a reasonable claim, consider contacting the National Consumer Commission or using small claims procedures.
- For app‑store purchases, pursue refunds through Apple or Google Play dispute processes first.
Customer experiences
Positive feedback
Many South African reviewers praise Webroot for being lightweight, fast, easy to install and having a low performance impact on devices.
Reviews on Capterra and GetApp ZA highlight ease of management and value for less‑resource systems. Capterra ZA GetApp ZA
Negative feedback
Other users report issues with auto-renewal, difficulty obtaining refunds and dissatisfaction with support responsiveness in some cases.
Trustpilot contains multiple negative reviews focused on billing and cancellation experiences; read a range of reviews before deciding. Trustpilot
Documentation checklist
What to gather before contacting support
- Order number, receipt or invoice showing purchase date and amount.
- Subscription ID, licence key or keycode shown in your Webroot account or email.
- Account email, device list and any cancellation confirmation screenshots.
Why these documents matter
- They prove ownership and speed up support and refund processing.
- If you escalate a dispute, documentation will be needed by consumer authorities or your bank.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Webroot app does not stop auto‑renewal or billing. Always cancel through the original vendor (Webroot account or the app store).
Check confirmation messages after cancelling to ensure the action completed.
Contacting the wrong vendor
Refunds and cancellations are handled by the merchant of record: Webroot.com, Apple or Google Play.
Contacting the wrong support channel delays resolution - verify where you purchased before requesting a refund or cancellation.
Comparative recap
Quick feature comparison
| Feature | Webroot | Typical expectation |
|---|---|---|
| Ease of cancellation | Varies by point of sale; cancel via Webroot account or app store | Cancellation method depends on vendor |
| Refund policy (direct) | Annual: refund for unused portion; Monthly: charged to month-end | Refunds often pro-rated for annual plans |
| Typical cost (ZA) | R1 433 (10 devices annual) / R200 (3 PCs annual) | Costs vary by plan and retailer |
How to choose actions
If you want to stop future billing immediately, identify the vendor and cancel there first.
If you want a refund, collect purchase documentation and contact the merchant or the app store as applicable.
After cancelling
Confirm cancellation
- Keep the cancellation confirmation email or screenshot; it is your proof of request.
- Monitor your card statements for unexpected charges in the next billing cycle.
Helpful links
- Webroot: Cancelling WiFi Security subscription or trial
- Webroot WiFi Security user guide: Cancelling
- Community guide: How to cancel Webroot
Address
Physical address
95 Country Club Way, IFV, Irene, Pretoria, South Africa
Postal address
PO Box 10636, Centurion 0146
Alternative corporate location: Irene Corporate Corner, Irene, Centurion 0133
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.