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Cancel WPML
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Wpml service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wpml: Easy Method
What is WPML
Overview
WPML (WordPress Multilingual Plugin) is a subscription-based tool for creating and managing multilingual WordPress websites.
It helps translate posts, pages, strings and integrates with translation services and editors.
Who provides it
WPML is operated by OnTheGoSystems Limited and sold via annual subscriptions on the WPML website.
Mobile in-app subscriptions (iOS/Android) are managed through the App Store and Google Play, not WPML directly.
How to cancel WPML
Cancel a web (WPML site) subscription
- Sign in to your WPML account and go to account settings.
- Use the "Change Renewal" option to disable auto-renewal and switch to manual renewal.
- If you want a refund within 30 days, submit a request via WPML's refunds process; submitting a refund request cancels the subscription.
Cancel in-app subscriptions (iOS / Android)
- iOS subscriptions must be cancelled in your Apple ID subscription settings - WPML cannot cancel these for you.
- Android subscriptions must be cancelled in the Google Play app under Payments & Subscriptions - WPML cannot cancel these for you.
What happens when you cancel
Billing and renewal
Subscriptions auto-renew annually by default unless you disable renewal in your WPML account.
Disabling auto-renew stops future billing; it does not necessarily delete your account or content.
Service access and data
When you disable auto-renew, you typically retain access for the remainder of the paid period.
In-app purchases are managed by Apple/Google, so cancellation and access rules for those follow their platforms.
Will I get a refund?
Web (WPML site) refund policy
WPML offers a 30-day, no-questions-asked full refund on web-based purchases, processed in EUR.
Submitting a refund request within that period will cancel the subscription.
Translation credits and exceptions
- Automatic translation credits are generally non-refundable.
- PTC (professional) translation credits have a quality guarantee; refunds may be offered if WPML cannot resolve quality concerns.
- DeepL, Google and Microsoft credits are generally non-refundable since WPML pays those providers, though rare partial/full refunds may be granted for technical charging issues.
WPML plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Multilingual Blog | R735 (approx) | Annual | Basic translation controls; 1 production + 3 development sites; support & updates for 1 year |
| Multilingual CMS | R1,866 (approx) | Annual | Advanced translation editor; WooCommerce; string translation; 90,000 AI credits; 3 production + 9 development sites |
| Multilingual Agency | R3,750 (approx) | Annual | All CMS features; unlimited sites; 180,000 AI credits |
Pricing notes
Prices above are approximate conversions from EUR to ZAR using a mid-market rate (~R18.85 as of 30 Jan 2026).
Your final charge in ZAR will depend on your payment processor's exchange rate and fees.
Your consumer rights in South Africa
Cooling-off rights
Under the South African Consumer Protection Act there is typically a 7 - 14 day cooling-off period for certain distance purchases, unless exempt.
It is not explicitly stated whether WPML's terms reference South African CPA specifics, so check local rules if needed.
How WPML's policy aligns
- WPML's 30-day web refund policy exceeds the usual minimum cooling-off period in South Africa.
- In-app purchases are subject to Apple/Google refund policies, not WPML's; follow those platforms for in-app refund requests.
- South African consumers should combine WPML's 30-day web policy with any statutory rights that apply to distance sales.
Customer experiences
Positive feedback
Many users report high satisfaction with WPML's flexibility and multilingual features.
Support staff and helpful assistance are often praised in positive reviews.
Negative feedback
There are also notable negative reports, including buggy UI, disappearing translations, slow or poor support and complaints about costs for automatic translations.
Some reviewers report strong negative sentiment on third-party review platforms; experiences vary widely.
Documentation checklist
Information to gather before cancelling
- Account email and WPML account username.
- Order number or transaction ID and purchase date.
- Payment method used (card, PayPal, etc.).
- Screenshots showing billing/renewal charges if requesting a refund.
Additional items for in-app purchases
- For iOS purchases, have your Apple receipt and Apple ID details ready.
- For Android purchases, have your Google Play order receipt and account details ready.
Common mistakes
Assuming all cancellations are the same
Many users assume WPML can cancel App Store or Google Play subscriptions; in reality those must be cancelled in Apple or Google account settings.
Attempt to cancel via WPML for in-app purchases delays resolution.
Missing refund windows and evidence
Waiting beyond the 30-day web refund window is a common issue; refunds after 30 days are less likely.
Not saving order numbers, receipts or screenshots reduces the chance of a quick refund decision.
Comparative recap
Quick comparison table
| Platform | Cancellation method | Refund availability | Notes |
|---|---|---|---|
| Web (WPML site) | Disable auto-renew via WPML account ("Change Renewal"); submit refund via WPML refunds page | 30-day full refund on web purchases; credits exceptions apply | Submitting a refund request cancels the subscription; refunds processed in EUR |
| App Store (iOS) | Cancel via Apple ID subscription settings | Refunds governed by Apple policy, not WPML | WPML does not manage iOS subscriptions |
| Google Play (Android) | Cancel via Google Play app under Payments & Subscriptions | Refunds governed by Google Play policy, not WPML | WPML cannot cancel or refund Android in-app subscriptions directly |
Key takeaway
For web purchases, use WPML account settings and the 30-day refund window; for in-app purchases use Apple or Google systems.
Keep receipts and account details to support refund requests.
After cancelling
What to do immediately
Save confirmations of cancellation and any refund request numbers or emails from WPML, Apple or Google.
Monitor your bank or card statements for any unexpected charges after cancellation.
If you need further help
- Contact WPML support via the channels shown in your WPML account (support access depends on plan).
- For App Store or Google Play refunds, follow Apple or Google support processes and provide receipts.
Address
Company
OnTheGoSystems Limited
Registered office
22/F 3 Lockhart Road, Wanchai, Hong Kong