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Cancel XSCAN
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I hereby notify you of my decision to terminate the contract relating to the Xscan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Xscan: Easy Method
What is Xscan
Overview
Xscan is a document scanning and PDF utility marketed for mobile and web use. It provides basic scan functionality and premium feature tiers that unlock additional capabilities.
Who uses it
The app is used by individuals and organisations that need quick document digitisation and workflow features. Pricing and subscription options vary by tier.
How to cancel Xscan
Via App Store (iOS)
- Open the device Settings app and tap your name, then Subscriptions. Select xScan and tap "Cancel Subscription".
- Alternatively, open the App Store, tap your profile, choose Subscriptions, find xScan and cancel there.
Via Google Play (Android)
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select "xScan : Document Scanner" and tap "Cancel Subscription" to stop renewals.
Via Web or by email
- Sign in to your xScan account on the service website and look for Billing or Subscription settings to cancel.
- If you cannot cancel in account settings, email the developer at info@mobapps.limited to request cancellation.
What happens when you cancel
Access after cancellation
When you cancel an auto‑renewing subscription, you usually retain access to premium features until the current paid period ends.
After the paid period expires, premium features will revert to the free tier or be disabled according to the app's terms.
Renewal and billing
Cancelling prevents future automatic renewals; it does not usually reverse charges already billed for the current period.
If you cancel before a renewal date, you should not be charged for subsequent periods.
Account data
Cancelling a subscription does not necessarily delete your account or uploaded documents. Check account settings for data retention or deletion options.
If you need data removed, follow the developer's account or privacy instructions or contact support by email.
Will I get a refund?
Standard refund position
Publicly available information shows no explicit right to mandatory refunds or a 14‑day cooling‑off period for xScan subscriptions.
Free trials are typically forfeited once a paid subscription is purchased, and charges apply if you do not cancel before renewal.
Possible exceptions and steps
- If you believe a charge is incorrect, first request cancellation and a refund via the platform (Apple/Google) or the developer email.
- Include purchase receipts, subscription ID, device details and dates when requesting a refund to speed resolution.
Xscan plans and pricing
Pricing summary
Prices shown in South African rand (ZAR) from the app listing. Billing periods were not specified in the listing and are therefore marked as unknown.
Different "Full access" entries likely represent alternate durations or bundles; confirm the period before purchase.
Notes on billing periods
App store entries often use auto‑renewing subscriptions; verify the billing period during checkout or in the subscription details.
If the period is not visible, contact the developer or check the App Store / Google Play subscription details.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| xScan : PDF Document Scanner | R29.99 | Unknown | Basic scan functionality |
| Full access | R42.99 | Unknown | Access to premium features |
| Unlimited access | R42.99 | Unknown | Unlimited feature access |
| Education special full access | R12.99 | Unknown | Discounted full access for education |
| Full access (variant) | R29.99 | Unknown | Full access (variant) |
| Full access (bundle) | R129.99 | Unknown | Full access (higher-tier bundle) |
| Full access (premium bundle) | R249.99 | Unknown | Full access (premium bundle) |
| Full access (top-tier bundle) | R299.99 | Unknown | Full access (top-tier bundle) |
Your consumer rights in South Africa
Cooling‑off and refunds
South African Consumer Protection Act provides a 7‑day cooling‑off right for certain distance or direct marketing contracts.
However, app store‑managed subscriptions can fall outside that scope, so statutory refunds are not guaranteed for in‑app purchases.
Platform vs developer responsibility
Apple and Google manage billing for subscriptions bought through their stores and have refund processes you can use.
If you purchased directly from the developer, refunds and cancellations are governed by the developer's terms and local consumer law.
Customer experiences
Positive feedback
Some users praise the scanning performance and ease of use, describing it as a well‑working application.
The App Store listing shows a generally high rating in aggregate, indicating many users are satisfied.
Common complaints
Frequent negative reports mention aggressive prompts to subscribe and unclear trial terms.
Other recurring issues include difficulty cancelling, being billed after uninstalling, and frustration over perceived lack of refunds.
Documentation checklist
What to gather before contacting support
- Order or receipt screenshot showing the charge and date.
- Subscription ID or order number from App Store / Google Play if available.
- Account email used with xScan and device details (iOS/Android).
- Screenshots of subscription listings, settings, or error messages.
Where to send your request
- If purchased via App Store or Google Play, use the platform's support/refund process first.
- For direct account cancellations or refund requests, email the developer at info@mobapps.limited with the documentation above.
Common mistakes
Cancelling the wrong subscription
Users sometimes cancel a different account or a similarly named app subscription; always verify the app name and Apple/Google order ID.
Check the purchaser email on the receipt to ensure you're cancelling the correct account.
Assuming uninstall cancels subscription
Uninstalling the app does not stop auto‑renewal. You must cancel via App Store, Google Play, or the developer's account settings.
Failing to cancel in the correct place often leads to unexpected renewal charges.
Comparative recap
Quick comparison
| Aspect | xScan | Notes |
|---|---|---|
| Cancellation methods | App Store, Google Play, web account, email | Multiple entry points; use the platform where you purchased. |
| Refund availability | No explicit guaranteed refunds in public terms | Platform refund policies or developer discretion may apply. |
| Pricing transparency | Several price tiers shown; billing periods unspecified | Confirm the billing period before subscribing to avoid surprises. |
After cancelling
Follow‑up actions
- Keep confirmation screenshots or emails verifying the cancellation date and subscription ID.
- Monitor your bank or card statement for any unexpected future charges for at least one billing cycle.
Help and escalation
If a charge remains after cancellation, contact the platform (Apple/Google) for a refund request and provide supporting documentation.
For direct support, email info@mobapps.limited and include receipts, account email and a clear request for cancellation or refund.
Address
Postal address
P O BOX 2098, HOUGHTON, 2041, South Africa
Customer support contact
Developer contact for cancellation or billing queries: info@mobapps.limited