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Cancel YEXT
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Yext service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yext: Easy Method
What is Yext
Overview
Yext is a subscription-based SaaS platform that helps businesses manage and publish their digital knowledge across listings, search engines, maps, and directories.
The service centralises business information, aiming to improve local search presence and keep listings consistent across channels.
Who uses it
Businesses of various sizes use Yext to control location data, hours, and attributes across multiple services from a single console.
Subscriptions are typically used by marketing teams, agencies, and local-store operations that need coordinated listings management.
How to cancel Yext
Cancel via the Yext web console
- Log in to your Yext account.
- Go to Account Details → Account Settings → Your Subscriptions → Cancel Subscriptions.
- Acknowledge any responsibilities prompted during the cancellation flow.
- Note that service typically continues until the paid-through date after you cancel.
Cancel via mobile app stores
- iOS: Manage and cancel subscriptions through the Apple App Store; Yext cannot cancel App Store subscriptions directly.
- Android: Manage and cancel subscriptions through Google Play; Yext does not cancel Google Play subscriptions directly.
- Follow the respective store procedures for refunds and subscription management.
What happens when you cancel
Access and service period
After cancellation through the console, your account typically remains active until the end of the paid billing period.
Features and access usually continue unchanged until that paid-through date unless otherwise stated in your agreement.
Renewals and billing
Automatic renewals stop once the subscription is cancelled in the console or via the relevant app store controls.
If you cancel an app-store-managed subscription, you must also check the store to ensure future billing has ceased.
Will I get a refund?
Yext refund policy
Yext does not issue automatic refunds; refunds are discretionary and evaluated on a case-by-case basis.
Refunds are more commonly considered when a request is made promptly after an automatic renewal.
App Store and Google Play refunds
Refund decisions for purchases made through Apple or Google are governed by the respective store policies, not Yext.
If you purchased via an app store, contact that store for refund requests and follow their procedures.
Yext plans and pricing
Pricing availability
Public pricing in South African Rand (ZAR) for 2024/2025 was not found in Yext's public materials.
Yext often publishes U.S. dollar - based pricing; contact Yext for region-specific quotes.
How to get a quote
For exact pricing and plan details in South Africa, request a quote from Yext sales or your account representative.
Pricing can depend on the number of locations, features, and add-ons you require.
| Plan | Key features | 期間 | Price |
|---|---|---|---|
| Contact for pricing | Feature set and location-based tiers vary; contact sales | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General rights and Yext policy
Yext’s public policies do not explicitly provide a statutory cooling-off period or guaranteed refunds; refunds are discretionary.
Consumers should review their Yext agreement to confirm any contract terms relevant to cancellation and refunds.
South Africa-specific considerations
The South African Consumer Protection Act (CPA) may provide protections for consumers, but Yext’s documentation does not reference CPA-specific guarantees.
If you believe your rights under South African law apply, consider seeking local consumer-advice channels or legal advice for enforcement steps.
Customer experiences
Positive feedback
Some customers report improved visibility and measurable revenue gains after using Yext to centralise listings.
On regional review sites, Yext has received positive ratings for ease of use and consolidated listings management.
Negative feedback
Other customers report difficulty with support responsiveness, billing issues, and problems cancelling or ending contracts.
Some reviews describe frustration with perceived refusal to end contracts or billing after an expected end date.
Documentation checklist
Before you cancel
- Account login details (email and password).
- Subscription ID or account number visible in Account Details.
- Recent invoices and billing dates to confirm paid-through period.
After cancellation request
- Confirmation screenshot or email of cancellation flow steps.
- Record of any support case numbers or correspondence.
- Note of paid-through date and expected service end date.
Common mistakes
Not checking where you purchased
Confusing purchases made through the App Store or Google Play with direct Yext subscriptions delays cancellation.
If you bought through a store, cancelling in Yext will not stop store-managed renewals.
Not documenting cancellation
Failing to save confirmation of cancellation can make disputes over post-cancellation billing harder to resolve.
Always capture screenshots and keep emails or support reference numbers after you cancel.
Comparative recap
Cancellation and refund comparison
This table summarises key differences between cancelling via Yext console and via app stores.
Use it to determine your next steps based on how you originally subscribed.
| Aspect | Yext (web console) | App Store (iOS) | Google Play (Android) | 期間 |
|---|---|---|---|---|
| Cancellation method | Account Settings → Cancel Subscriptions | Manage subscriptions in Apple App Store | Manage subscriptions in Google Play | Not applicable |
| Refund policy | Discretionary; not automatic | Determined by Apple refund policy | Determined by Google Play refund policy | Not applicable |
| Support contact | Yext support / account rep | Apple Support for store purchases | Google Play Support for store purchases | Not applicable |
After cancelling
Verify end of billing
Confirm the paid-through date and watch your payment method for any unexpected charges after that date.
If a charge appears after cancellation, gather documentation and contact support with evidence.
Next steps and support
- Save cancellation confirmation and any support case numbers.
- If you used the App Store or Google Play, follow their refund processes for disputes.
- Consider backing up important account data before service access ends.
Address
Yext headquarters
Yext, Inc., 61 Ninth Avenue, 7th Floor, New York, NY 10011, United States.
Use this address for formal correspondence if required by your contract or local procedures.