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Cancel HAYU
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Hayu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hayu: Easy Method
What is Hayu
Service overview
Hayu is a subscription streaming service focused on reality TV shows such as Keeping Up with the Kardashians and Real Housewives.
It is offered in selected regions and is usually accessed via the Hayu website, mobile apps, or through third-party platforms (App Store, Google Play, Amazon Prime Video Channels, or TV providers).
Subscription model
Hayu subscriptions are typically no-contract and billed on a recurring basis (monthly or prepaid multi-month/annual plans in supported regions).
Region availability and pricing vary; Hayu is not officially listed for South Africa and may require alternative region access.
How to cancel Hayu
Cancel if you subscribed directly (web)
- Sign in at Hayu.com and go to My Account → Subscription.
- Select cancel to stop auto-renewal; you will keep access until the end of the paid period.
Cancel via app stores or third parties
- App Store (iOS): Open Settings → Apple ID → Subscriptions and cancel Hayu. Do this at least 24 hours before renewal to avoid a charge. Source
- Google Play (Android): Open Play Store → Payments & Subscriptions → Hayu → Cancel to stop future charges.
- Amazon Prime Video Channels or TV providers (e.g., Fetch, Foxtel): Cancel through that platform/account; Hayu cannot cancel these on your behalf. Source
What happens when you cancel
Access after cancellation
Cancellation stops auto-renewal only; you retain access until the paid billing period ends.
There is no immediate loss of access upon cancelling a current paid period.
Account and data
Your Hayu account (email, watch history) typically remains active unless you request deletion from support.
If you subscribed via a third-party platform, that provider controls billing and account status details.
Will I get a refund?
General refund policy
Hayu generally does not issue refunds for unused portions of prepaid or annual plans; cancelling stops renewal but does not shorten access or trigger pro-rata refunds. Source
Exceptions and platform refunds
- If a renewal charge already processed before cancellation, that charge is usually not refunded; you keep access for the paid period. Source
- Apple-managed refunds are governed by Apple; refunds beyond Apple's window (reported ~14 days) are typically unavailable. Source
Hayu plans and pricing
Pricing availability
Hayu is not officially available in South Africa and no official ZAR pricing is published for this region.
If you access Hayu via VPN or another region, you will be charged at that region’s listed price in the provider currency.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Standard | Monthly / Annual | Contact for pricing (no official ZAR listing) |
Your consumer rights in South Africa
Legal protections
South African consumers are generally protected under the Consumer Protection Act (CPA), which requires fair value, fair dealing, and honest marketing.
If a provider’s practices (e.g., difficulty cancelling, unauthorized charges) breach these rights, remedies may be available.
How to take action
- Document charges, cancellation attempts, and communications with Hayu or the billing platform.
- If issues persist, you may lodge a complaint with the National Consumer Commission or seek dispute resolution through relevant channels.
Customer experiences
Positive feedback
Some users praise Hayu’s reality-TV catalogue and report smooth playback when the app works properly. Source
A few reviewers state the app reliably saved progress and played without glitches.
Negative feedback
Many reviews report app instability: buffering, freezing, crashes, login problems, and lost playback progress. Source
Users also report billing problems, difficulty cancelling, and slow or non-responsive customer service. Source
Documentation checklist
Essential items to collect
- Account email and username used with Hayu.
- Payment receipts or bank/card statements showing charges.
- Subscription confirmation or order reference (if available).
Support evidence
- Screenshots of your account subscription page showing cancellation status.
- App store receipts (Apple/Google) or provider billing records (Amazon/TV provider).
- Dates and copies of any messages or support tickets with Hayu or the billing platform.
Common mistakes
Cancelling the wrong place
Many users try to cancel on Hayu.com but actually subscribed via Apple, Google, Amazon, or a TV provider.
Always check which platform charged you and cancel there to stop future billing.
Timing and refunds
Waiting until just before renewal can lead to an unexpected charge; App Store guidance recommends cancelling at least 24 hours before renewal. Source
Expect that prepaid or recently renewed periods are generally non-refundable.
Comparative recap
Quick comparison
| Aspect | Hayu (web) | App Store (iOS) | Google Play (Android) | Amazon / TV provider |
|---|---|---|---|---|
| How to cancel | My Account → Subscription on Hayu.com | Settings → Apple ID → Subscriptions | Play Store → Payments & Subscriptions → Hayu | Cancel in that provider’s account |
| Refunds | Generally no pro‑rata refunds for prepaid plans | Refunds handled by Apple; typically limited after ~14 days | Refunds handled by Google according to their policy | Provider’s refund policy applies |
| Access after cancel | Access until end of paid period | Access until end of paid period | Access until end of paid period | Access controlled by provider |
After cancelling
Check and confirm
After you cancel, keep screenshots or confirmation emails showing the subscription is set to not renew.
Monitor your payment method for any unexpected charges in the following billing cycle.
Further help and references
- Hayu cancellation and guidance summary: Postclic: How to cancel Hayu
- Apple refunds and community discussion: Apple Discussions
- Customer reviews and common reports: Trustpilot: Hayu reviews
Address
Corporate correspondence
Universal Pictures Subscription Television Limited
Central St Giles, St Giles High Street, WC2H 8NU London, United Kingdom
Notes about contacting
If your subscription was billed via Apple, Google, Amazon, or a TV provider, contact that platform first for billing issues.
If issues remain unresolved, use your documented evidence when contacting dispute resolution or consumer protection bodies in your country.