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Kayo

KAYO を解約

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Kayo を解約するには、
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専門弁護士によって作成された解約通知
差出人
How to Cancel Kayo Free Trial | Postclic
Kayo
4 Broadcast Way
2064 Artarmon Australia
info@kayo.co.za
Kayo 契約の解約
拝啓

私は、Kayo サービスに関する契約を終了する決定を通知します。
この通知は、契約を確定的、明確かつ明白に解約する意図を構成し、可能な限り早い 日付または適用される契約期間に従って発効します。

以下のために必要なすべての措置を講じてください:
– 解約発効日からのすべての請求の停止;
– この要求の適切な処理の書面による確認;
– および、該当する場合、最終明細書または残高確認書の送付。

この解約は、認証済み電子メールで送信されます。送信、タイムスタンプ、および内容の完全性は確立されており、電子的証明要件を満たす証拠書類となります。したがって、書面による通知および契約の自由に関する適用原則に従って、この解約の通常処理を進めるために必要なすべての要素を持っています。

個人データ保護規則に従い、以下も要求します:
– 法的または会計上の義務に必要のない私のすべてのデータの削除;
– 関連する個人アカウントの閉鎖;
– および適用されるプライバシー権に従った実際のデータ削除の確認。

私はこの通知の完全なコピーと送信の証明を保持します。

保管用966649193710
受取人
Kayo
4 Broadcast Way
2064 Artarmon , Australia
info@kayo.co.za
REF/2025GRHS4

サービスの制限に関する重要な警告

透明性と予防の観点から、タイムスタンプ、追跡、認証が行われていても、電子化された送信サービスには固有の制限があることを想起することが不可欠です。保証は送信と技術的証明に関連しており、受取人の行動、勤勉さ、または決定には決して関連しません。

注意、Postclicは以下を行うことはできません:

  • 受取人がメールを受信、開封、または認識することを保証する。
  • 受取人が要求を処理、承諾、または実行することを保証する。
  • ユーザーが作成した内容の正確性または完全性を保証する。
  • 不正確または古い住所の有効性を保証する。
  • 受取人が郵便の法的範囲に異議を唱えることを防ぐ。

Cancellation Kayo: Easy Method

What is Kayo

Service overview

Kayo is a subscription streaming service focused on live and on‑demand sports content. It offers coverage across many sports and supports streaming on multiple device types.

Availability in South Africa

Kayo is an Australian service; South African customers can subscribe if billing and regional availability permit. Local billing will be subject to the platform used (Apple, Google or web).

How to cancel Kayo

Cancel via App Store (iOS)

  • Open Settings on your iPhone or iPad.
  • Tap your Apple ID, then Subscriptions.
  • Select Kayo and choose Cancel Subscription.
  • Note: cancel at least 24 hours before renewal; access remains until the end of the billing period.

Cancel via Google Play (Android)

  • Open the Google Play Store and tap your profile icon.
  • Go to Payments & subscriptions → Subscriptions.
  • Select Kayo and tap Cancel Subscription to confirm.
  • Access continues until the end of the current billing period.

Cancel via Web / My Account

  • Log into Kayo on a web browser or the Kayo app.
  • Go to My Account → Manage Subscription → Cancel, then confirm.
  • You should receive a confirmation email; access remains until the billing period ends.

What happens when you cancel

Access after cancellation

After cancellation your subscription access typically continues until the end of the paid billing period. You can still stream until that date.

Billing and renewals

Auto‑renewal stops after cancellation. If you cancel too late (for example less than required notice for a specific platform) you may still be billed for the next period.

Account and data

Your account remains active for sign‑in unless you request account deletion. Kayo may retain account data per its terms and privacy policy.

Will I get a refund?

Standard refund position

  • Kayo generally does not provide refunds or pro‑rata refunds for change‑of‑mind cancellations.
  • Refunds are uncommon for digital streaming subscriptions once the service has been delivered.

Exceptions and platform billing

  • If your subscription was billed via Apple (App Store / iTunes), you must request any refund directly from Apple Support.
  • Apple may, at its discretion, grant a pro‑rata refund for Apple‑billed subscriptions.

Kayo plans and pricing

Current plan summaries

The table below shows typical monthly pricing converted approximately into South African rand. Actual billed amounts may vary by platform and exchange-rate fees.

Pricing notes

  • Prices are approximate and shown for guidance only.
  • Final price may differ on Apple, Google Play or Kayo billing pages due to conversion and fees.
Plan Price (approx.) Period Features
Kayo Standard (formerly One) ≈ R345 Monthly 1 screen, HD quality
Kayo Premium ≈ R529 Monthly 2 screens, 4K quality

Your consumer rights in South Africa

Right to cancel (change of mind)

Under the South African Consumer Protection Act, consumers generally have a 14‑day right to cancel for change of mind on many goods and services.

Digital services and exceptions

Digital streaming services are often treated differently; many providers state no refunds once service is delivered.

When to escalate

  • If Kayo’s terms appear unfair or you do not receive promised refunds, you may approach the National Consumer Commission for assistance.
  • For Apple‑billed issues, exercise consumer rights via Apple’s support and dispute channels.

Customer experiences

Positive feedback

Users praise Kayo for its wide variety of sports coverage and exclusive content. The ability to stream on multiple devices and simultaneous streams is seen as a strong point.

Negative feedback

  • Reports of app instability: buffering, crashes and poor performance on devices such as Chromecast and smart TVs.
  • Complaints about continued billing after cancellation, missing confirmation emails, and confusing cancellation flows.
  • Concerns about quiet auto‑renewals without reminders, leading to unexpected charges.

Documentation checklist

Essential items to keep

  • Subscription confirmation or welcome email from Kayo.
  • Payment receipts or bank/credit card statements showing charges.
  • Screenshots or records of the cancellation confirmation and date.

Useful additional items

  • Records of any communications with Kayo, Apple or Google Play support.
  • Account details (email used to sign up) and device information if reporting playback issues.

Common mistakes

Not checking billing platform

Many users assume they must cancel on Kayo’s website when the subscription was billed via Apple or Google. Cancel on the platform that charged you to stop future billing.

Waiting too late to cancel

Waiting until the renewal day can result in being charged for the next period. For App Store subscriptions, cancel at least 24 hours before renewal when advised.

Not keeping confirmation

Failing to retain cancellation confirmation or payment records makes disputes harder. Always save emails or screenshots when you cancel.

Comparative recap

At‑a‑glance comparison

The table below summarizes key differences between cancellation paths and plan choices to help decide the best approach.

How to use this table

  • Use the "Billing platform" column to confirm where you were charged.
  • Check "Refund likelihood" and "Access after cancel" to set expectations.
Item Billing platform Refund likelihood Access after cancel
Cancel via App Store Apple (iOS) Low; request via Apple Support (possible pro‑rata at Apple’s discretion) Until end of billed period
Cancel via Google Play Google Play (Android) Low; refunds handled by Google where applicable Until end of billed period
Cancel via Kayo web Kayo direct Low; Kayo generally does not provide change‑of‑mind refunds Until end of billed period; confirmation email sent

After cancelling

Verify cancellation

  • Check for a cancellation confirmation email and save it.
  • Verify your subscriptions list in Apple or Google Play to ensure Kayo no longer appears as active.

If you are still charged or have issues

  • Gather your documentation (receipts, screenshots) and contact the billing platform (Apple or Google) or Kayo support as appropriate.
  • If unresolved and you are in South Africa, consider contacting the National Consumer Commission for guidance.

Address

Corporate address

Foxtel Group / Kayo corporate address (Australia): 4 Broadcast Way, Artarmon NSW 2064, Australia.

Notes on contacting

For billing and subscription disputes, contact the platform that charged you (Apple, Google or Kayo) and retain all supporting documentation.

FAQ

To cancel your Kayo subscription via the App Store, open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions, select Kayo, and choose Cancel Subscription. Make sure to cancel at least 24 hours before renewal to avoid being charged for the next billing period.

Yes, you can cancel your Kayo subscription through Google Play. Open the Google Play Store, tap your profile icon, go to Payments & subscriptions, select Subscriptions, choose Kayo, and tap Cancel Subscription to confirm. Your access will continue until the end of the current billing period.

After canceling your Kayo subscription, you will still have access until the end of the paid billing period. Ensure you cancel before the renewal date to avoid being charged for the next period.

Your Kayo account remains active for sign-in unless you request account deletion. Kayo may retain your account data according to its terms and privacy policy.

Kayo generally does not provide refunds for change-of-mind cancellations. If your subscription was billed via Apple, you can request a pro-rata refund directly from Apple Support, but refunds are uncommon once the service has been delivered.