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Cancel MINNO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Minno service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Minno: Easy Method
What is Minno
Service overview
Minno is a subscription streaming service focused on family and children’s faith-based content, including shows, movies and devotionals. It is marketed as a safe, child-friendly platform with curated Bible-based programming.
Where it operates
Minno is available via its website and through mobile app stores (Apple App Store and Google Play). Pricing and billing options vary by region and by purchase channel.
How to cancel Minno
Cancel on the Minno website (account.gominno.com)
- Log into your account at account.gominno.com.
- Go to Subscription → Edit → Cancel Membership.
- If you paid via PayPal cancellation is immediate; if you paid by credit/debit card or ACH, cancellation takes effect at the end of the current billing period.
Cancel via app stores and bundled portals
- Apple App Store: Cancel through Apple’s subscription management in your device Settings. Removing the Minno app from your device does not cancel the subscription.
- Google Play Store: Open Google Play subscriptions and tap Cancel subscription; cancellation is effective at the end of the paid period.
- Bundled via customer portal: Enter the customer portal using your email + OTP → Manage Subscription → toggle off subscription → Save changes.
What happens when you cancel
Access after cancellation
If you cancel a web subscription paid by card or ACH, access usually continues until the end of the current paid billing period. PayPal cancellations via the web may take effect immediately.
Account and data
Your account profile and any saved settings typically remain on file so you can sign in again and restart a subscription. Specific data retention details are governed by Minno’s terms and privacy policy.
Will I get a refund?
Minno website purchases
Minno’s stated policy for website purchases is no refunds or credits for any unwatched movies or TV shows. The company may, at its sole discretion, issue credits or discounts, but these are not guaranteed.
App store purchases (Apple and Google)
- Apple App Store: Refunds are handled by Apple under Apple’s refund procedures and must be requested through Apple.
- Google Play Store: Refunds are handled by Google Play under Google’s policies and must be initiated through Google Play support.
Minno plans and pricing
Pricing summary
Below are the South African prices and plan types that are listed for Minno in the region. Some plans include a 7-day free trial as noted.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Monthly (with trial) | R229.99 | 月額 | Includes 7-day free trial |
| Annual (with trial) | R1,249.99 | 年間 | Includes 7-day free trial |
| Monthly No Trial | R229.99 | 月額 | No free trial |
| Annual No Trial | R1,299.99 | 年間 | No free trial |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protection law can provide a cooling-off period for certain digital purchases, often allowing cancellation within a short window (commonly 7 - 14 days). This statutory right may override a supplier’s stated no-refund policy.
Platform purchases and local law
For in-app purchases made through Apple or Google, refunds are subject to those platforms’ policies. However, South African consumer rights under the Consumer Protection Act may still apply in parallel with platform procedures.
Customer experiences
Positive feedback
- Users praise high-quality, Bible-based content appropriate for children and a wide variety of shows including scripture stories, songs and educational videos.
- Reports of helpful and responsive customer service and availability across multiple devices appear in positive reviews.
Negative feedback
- Common complaints include app instability: crashes, slow loading, freezing and autoplay resetting to the first episode.
- Users also report login problems (unexpected logouts, login failures) and casting issues such as audio overlaps or unreliable casting behavior.
Documentation checklist
What to prepare before contacting support
- Account email address used for the Minno subscription.
- Date and method of the last payment (PayPal, card, Apple, Google Play).
- Receipt or transaction ID from your bank, PayPal, Apple or Google Play.
Helpful supporting items
- Screenshots of your subscription page or billing statement showing Minno charges.
- Device details (mobile, tablet, web browser) and app version if relevant.
- Any confirmation emails or messages received when you subscribed.
Common mistakes
Assuming deleting the app cancels the subscription
Removing the Minno app from your device does not cancel subscriptions billed through app stores. You must cancel through the relevant subscription manager (Apple or Google).
Missing payment and receipt details
Not keeping a copy of the receipt or transaction ID can slow any refund or dispute process. Always secure the payment confirmation from the channel you used to subscribe.
Comparative recap
Quick channel comparison
The table below summarizes how to cancel, who handles refunds, and when cancellation takes effect for each purchase channel.
| Channel | How to cancel | Who handles refunds | When cancellation takes effect |
|---|---|---|---|
| Web (Minno website) | Account → Subscription → Edit → Cancel Membership | Minno (no refunds for unwatched content; credits at discretion) | PayPal: immediate; Card/ACH: end of current billing period |
| Apple App Store | Cancel via Apple subscription management in device Settings | Apple (refunds via Apple’s process) | Typically at end of current paid period per Apple |
| Google Play Store | Cancel in Google Play subscriptions | Google Play (refunds via Google’s process) | Effective at end of the paid period |
| Bundled via customer portal | Customer portal → Manage Subscription → toggle off → Save | Depends on billing arrangement; check portal details | Depends on bundling terms shown in portal |
After cancelling
What to check next
Confirm cancellation by checking your subscription page or the confirmation email. Keep records of any cancellation confirmation or screenshots for your files.
When to escalate
If a charge continues after cancellation or you need a refund, gather your documentation and contact the payment provider (PayPal/bank) or the platform (Apple/Google) as appropriate. If local consumer rights may apply, consider contacting the South African consumer protection authorities or seeking advice on the Consumer Protection Act.
Address
Official mailing address
P.O. Box 121705, Nashville, TN 37212-9998, USA.
Notes about written cancellations
Minno does not appear to provide a South African postal address for cancellations. For formal written notices you may use the U.S. P.O. Box above or follow the cancellation steps for your purchase channel.