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Cancellation New Faith Network: Easy Method
What is New Faith Network
Service overview
New Faith Network is a subscription streaming service that offers faith-based films, series and documentaries aimed at family-friendly Christian audiences.
The platform curates Christian programming as an alternative to mainstream streaming services and is delivered via web, mobile apps and TV apps where available.
How it is delivered
Content is accessed through a user account on newfaithnetwork.com and apps on mobile and smart TV platforms.
Billing and subscription management are handled through the website or, when subscribed through a store, through the App Store or Google Play billing systems.
How to cancel New Faith Network
Primary cancellation path (website)
- Sign in at the New Faith Network website.
- Go to Account → Membership (on mobile) or Subscription Plan (on PC).
- Choose Update → Cancel to end or pause your membership.
Other important cancellation notes
- You cannot cancel via the mobile app or TV app; cancellation must be completed on the website.
- If you subscribed through the App Store or Google Play, cancel through those platforms (Apple/Google manage billing for those subscriptions).
- There is an option to pause your subscription for up to 60 days instead of cancelling.
For official step-by-step guidance see the New Faith Network help article:
How can I end or pause my membership?
What happens when you cancel
Access after cancellation
After you cancel, access generally continues until the end of the current paid period; there is no immediate cut-off in normal cancellation cases.
If a subscription is terminated because of payment problems (for example, insufficient funds), access may end sooner.
Account and data
Account details and viewing history may remain tied to your account; policies on data retention are determined by New Faith Network's terms and privacy policy.
If you later re-subscribe the same account may retain previous settings and watch history, subject to the provider's retention policy.
Will I get a refund?
Free trial and verification charges
New Faith Network offers a 14-day free trial. If you cancel within the trial, no subscription fee will be debited.
A small verification transaction (for example ~0.04 of your currency) may appear temporarily; if the trial is cancelled no full charge will be taken.
Refunds after billing
There is no clearly published guarantee of refunds beyond the free trial in New Faith Network documentation.
If you believe you were charged in error, your practical options include contacting New Faith Network support, disputing the charge with your bank/card issuer, or, if billed through Apple/Google, contacting the respective store.
See New Faith Network's cancellation-period information for additional context:
What is the cancellation period of New Faith Network?
New Faith Network plans and pricing
Pricing availability
No exact South African Rand (ZAR) pricing for New Faith Network was published in the official documentation for 2024/2025.
Public pages list prices in GBP, EUR, AUD and NZD; customers in South Africa are likely billed in one of those currencies and the amount converted by their bank or payment processor.
How to obtain pricing
Contact New Faith Network via the website payment or account pages to confirm current regional pricing.
Check your payment method or bank statement for the currency shown when billed.
| Plan | Price | Notes |
|---|---|---|
| Current subscription | Contact for pricing | No official ZAR price listed; billed in available currencies (GBP/EUR/AUD/NZD) |
Your consumer rights in South Africa
General protections
South African consumer law (for example the Consumer Protection Act) provides rights relating to fair value, quality and honest dealing for goods and services.
If you suspect an unauthorised charge or misrepresentation you may have recourse under local consumer protection laws.
Practical steps under South African rights
- Keep records: account email, billing receipts, screenshots of cancellation and trial dates.
- Contact your bank or card issuer to dispute unauthorised or recurring charges if necessary.
- Consider lodging a complaint with the National Consumer Commission or seeking advice from a consumer protection organisation if the provider does not resolve the issue.
Customer experiences
Common positive feedback
Many users appreciate the availability of faith-based, family-friendly content and view New Faith Network as a focused alternative to general mainstream services.
The curated Christian programming and family emphasis are consistently cited as strengths.
Common negative feedback
- Reports of unexpected or unauthorised charges, sometimes continuing after customers thought they had cancelled.
- Cancellation functionality is reported as hard to find or ineffective for some users.
- Users report being locked into annual billing when they intended a monthly plan, and occasional app or website technical issues.
Trustpilot and other review sources reflect a mix of satisfied and dissatisfied customers.
Documentation checklist
Before you cancel
- Account email address and username used to subscribe.
- Payment method used (card, PayPal, App Store/Google Play).
- Any subscription confirmation emails or order reference numbers.
If you need support or a dispute
- Screenshots of the membership/subscription page showing status and cancellation options.
- Bank or card statement entries showing the charge (date, amount, merchant name).
- Copy of any correspondence with New Faith Network support.
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel via mobile or TV apps; those methods do not terminate web-managed subscriptions.
Always sign into the website and follow the Account → Membership or Subscription Plan path to cancel.
Forgetting app-store subscriptions
If you originally subscribed through the Apple App Store or Google Play, cancelling on the New Faith Network site will not stop billing from the store.
Always check and cancel within the store where the subscription was purchased to stop recurring charges.
Comparative recap
At-a-glance comparison
| Feature | New Faith Network | Typical mainstream streaming service |
|---|---|---|
| Content focus | Faith-based, family-friendly Christian programming | Wide variety of genres and mainstream originals |
| Cancellation method | Website-only (unless billed via App Store/Google Play) | Often website and app options; store-managed if purchased through app stores |
| Free trial | 14-day free trial (cancel within trial for no charge) | Varies by provider; many offer trials or introductory deals |
| Refund clarity | No published refund guarantee beyond the trial; disputes handled case-by-case | Policies vary; many have explicit refund or pro-rata rules |
| Reported user issues | Reports of billing problems and cancellation difficulties | Also reports of billing issues, but larger services often have clearer self-serve options |
After cancelling
Confirm cancellation
After you cancel, keep the cancellation confirmation email or screenshot showing the membership status.
Verify your bank or card statements at the next billing date to ensure charges have stopped.
Further help and links
Official New Faith Network support pages for ending or pausing membership and related information:
For billing questions see the payment information page:
Address
Corporate / customer service address
NFN Media B.V. - Klantenservice
’s‑Gravelandseweg 59, 1217 EH Hilversum, Netherlands
Notes about contacting
If you need to send postal correspondence or formal notices, use the address above and include full account details and copies of supporting documents.
For faster resolution use the official help links provided earlier to contact support through the website.
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.