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Cancel POKERGO
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I hereby notify you of my decision to terminate the contract relating to the Pokergo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation PokerGO: Easy Method
What is PokerGO
Service overview
PokerGO is a subscription streaming service focused on poker content, offering live events, on‑demand tournaments and original series. It targets fans who want premium coverage of major poker tournaments and exclusive shows.
Who it’s for
The service is aimed at viewers who follow high‑stakes events and archived poker content year‑round. Subscriptions grant access on compatible devices while the subscription is active.
How to cancel PokerGO
Cancel via website (credit/debit card)
- Open a browser and sign in at the PokerGO account area (browser only).
- Click the user icon, choose Subscription, then click "Cancel".
- Provide a reason when prompted and confirm the cancellation.
- You will receive a cancellation confirmation email once the process completes.
App store and Google Play notes
- iOS: The app does not support in‑app cancellation; cancel through your Apple subscription settings or via website subscription management.
- Google Play: PokerGO points users to website subscription management; you may also manage subscriptions via your Google Play account settings.
- If you cannot cancel via app, use a desktop browser to access your PokerGO account and follow the website cancellation steps above.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic billing but does not immediately remove access. You retain access until the end of your already‑paid billing period.
Account and data
After cancellation your account remains for future reactivation. Personal settings and watch history may be retained according to PokerGO’s policies.
Will I get a refund?
Standard subscription refunds
- Subscription charges (monthly, quarterly, yearly) are stated as non‑refundable.
- Cancelling prevents future billing but does not produce a refund for the current period.
Free trials and exceptions
- If you have a free trial you must cancel before the trial ends to avoid being charged.
- If charged after a trial you believe you cancelled, review your app store or card provider options to dispute the charge.
- Refunds for physical goods are separate and do not apply to digital subscriptions in South Africa.
PokerGO plans and pricing
Available plans (South African App Store prices)
Below are the South African in‑app prices as listed for PokerGO. Verify in your App Store at purchase time for exact amounts and currency.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Pass | R399.99 | Monthly | Premium poker coverage with live and on‑demand content |
| Quarterly Pass | R799.99 | Quarterly | Premium poker coverage every quarter |
| Annual Pass | R1,999.99 | Annual | Premium poker coverage all year |
| PokerGO VIP | R5,999.99 | Annual (VIP) | Includes PokerGO VIP benefits (higher tier) |
Your consumer rights in South Africa
Key legal context
South African consumer law (Consumer Protection Act 68 of 2008) requires fair and reasonable contract terms and protections for consumers in many contexts.
Digital subscriptions and cooling‑off
- There is not an automatic 14‑day statutory cooling‑off period for digital streaming subscriptions unless explicitly offered by the supplier.
- PokerGO states subscription fees are non‑refundable once charged; this is consistent with many digital subscription agreements.
- If you were misled or charged incorrectly, consider disputing the charge with your card provider or seeking remedies under consumer protection law.
Customer experiences
Reported negatives
- Some users report poor stream quality (freezes, blur) and unexpected or large price increases on renewal.
- Other complaints include perceived unfair in‑app mechanics, recycled content and app navigation/playback issues.
Balanced perspective
While some subscribers report problems, others find value in exclusive live events and archived tournament footage. Experiences vary by event, device and region.
Documentation checklist
What to have before cancelling
- Login email and password for your PokerGO account.
- Payment method details (card or app store account) used for the subscription.
- Record of trial start/end dates if you were on a free trial.
Proof to keep after cancelling
- Cancellation confirmation email or screenshot of the cancelled subscription page.
- Billing statements showing the last charge date and amount.
- Any correspondence with PokerGO support for disputes or refund requests.
Common mistakes
Assuming in‑app cancellation works
Many users try to cancel inside the mobile app. The PokerGO app does not support full in‑app cancellation for iOS; use the website or your app store subscription settings instead.
Missing the free trial cutoff
Failing to cancel before a free trial ends results in automatic billing. Always note your trial end date and cancel in advance if you do not intend to continue.
Comparative recap
Quick comparison summary
The table below summarises price, billing period and refund stance to help you compare plans at a glance.
Comparison table
| Plan | Price | Period | Refunds / Cancellation |
|---|---|---|---|
| Monthly Pass | R399.99 | Monthly | Non‑refundable; access continues until period end after cancellation |
| Quarterly Pass | R799.99 | Quarterly | Non‑refundable; access continues until period end after cancellation |
| Annual Pass | R1,999.99 | Annual | Non‑refundable; access continues until period end after cancellation |
| PokerGO VIP | R5,999.99 | Annual (VIP) | Non‑refundable; access continues until period end after cancellation |
After cancelling
What to check immediately
- Confirm you received the cancellation confirmation email and save it for your records.
- Check your next bank or card statement to ensure no further charges are taken.
If you need further help
If you have a billing dispute or require support, contact PokerGO customer support through your account help options. Keep your cancellation proof and billing details handy for faster resolution.
Address
PokerGO postal address
3993 Howard Hughes Parkway, Suite 450, Las Vegas, Nevada 89169, United States.
Notes about office locations
The Las Vegas address is the contact used for support and correspondence. Other office locations may exist but are not required for cancelling a subscription from South Africa.