Cancellation Racing Tv: Easy Method

What is Racing Tv

Overview

Racing Tv is a subscription service focused on live horse racing coverage, expert analysis and on-demand racing content.

Subscribers gain access to broadcasts and other exclusive content while the subscription remains active under the provider's terms.

Service scope

The service is delivered via web and native apps, with some subscriptions handled directly and some via app stores.

Terms, minimum contract periods and fees (such as a Connection Fee) apply as set out in the subscription agreement.

How to cancel Racing Tv

Cancel a direct web subscription

• If you subscribed directly via the Racing Tv website, you may cancel within the 14‑day statutory cooling‑off period.
• Contact the provider as specified in your account or contract; note that the Connection Fee is non‑refundable and you will be charged only for days of service used during the cooling‑off period.
• After the cooling‑off period, the contract typically continues for at least the Minimum Term unless specific exceptions apply.

Cancel through app stores and mobile platforms

• In‑app subscriptions (Apple App Store or Google Play) must be cancelled through the relevant third‑party account - Racing Tv cannot cancel these on your behalf.
• Open your Apple or Google account subscriptions and follow their cancellation process to stop renewals immediately.

Cancel if service changes or is withdrawn

• If Racing Tv significantly reduces programmes, service level, or changes terms to your detriment, you may cancel by giving at least one month’s notice.
• To use this right you must give notice (in writing or by phone) within 30 days of being notified of the change.
• If the channel ceases to be supplied during your Minimum Term you may cancel with one month’s notice and, if you paid annually, ask for a pro‑rata refund for the unused period.

What happens when you cancel

Access after cancellation

Access typically continues until the end of any paid period or until you have used the days of service you paid for during the cooling‑off period.

If you cancel because of a service reduction or withdrawal, access arrangements may differ and will follow the provider’s stated policy.

Renewal and data

Automatic renewals stop when you successfully cancel a subscription or cancel through the app store account.

Your account data and viewing history may be retained per the provider’s privacy policy; check your account settings or terms for data deletion procedures.

Will I get a refund?

Refunds during the cooling‑off period

Within the 14‑day cooling‑off period you may cancel and will be charged only for days of service actually used.

The Connection Fee is non‑refundable even if you cancel within the cooling‑off period.

Refunds for service withdrawal or material changes

• If Racing Tv ceases supply of the channel during your Minimum Term you may cancel with one month’s notice.
• If you paid annually and the channel is withdrawn during the Minimum Term you may request a pro‑rata refund for the unused portion of your prepayment.

Other refund circumstances

Refunds outside these specific conditions are governed by the contract terms and are not guaranteed.

There is no clear statement of a blanket "no refunds" policy; review your contract or contact the provider for case‑by‑case clarification.

Racing Tv plans and pricing

Availability of pricing

Public, verified pricing information for South Africa was not available for this guide.

Contact Racing Tv or check your account page for current plan prices and billing options.

Pricing table

Your consumer rights in South Africa

General guidance

South African consumers are protected by local consumer protection laws that govern unfair contract terms and the provision of services.

These laws may offer remedies if a supplier misrepresents service, fails to deliver, or changes terms unfairly.

Practical steps for South African subscribers

• Check your contract and proof of purchase to confirm billing cycle and Minimum Term.
• If you paid through a bank card, consider contacting your bank to discuss authorisation or disputed charges if you cannot resolve the matter with the provider.
• If you believe your rights under South African law have been breached, you can seek advice from local consumer protection bodies or a legal advisor.

Customer experiences

Summary of common complaints

Many reviews cited in public forums describe difficulties cancelling, being tied into annual contracts after free trials, recurring billing and slow or unhelpful customer support.

Several reports allege aggressive billing behaviour and threats of debt collection when customers attempted to cancel.

Technical and other issues

• Users report app instability (crashes, poor streaming) and long response times from support.
• A small number of anecdotal cases describe successful cancellations or fee waivers when consumers reported serious issues (for example, a gambling addiction), though outcomes vary.

Documentation checklist

What to gather before contacting Racing Tv

• Subscription confirmation or welcome email showing date and payment method.
• Proof of payment (bank statement, card transaction or receipt).
• Account details (username/email used to subscribe) and device/platform used.

What to include in cancellation communications

• Clear statement that you wish to cancel and the reason (e.g., within cooling‑off, service change, channel withdrawal).
• Request for confirmation of cancellation, final billing date and any applicable refunds (pro‑rata or otherwise).

Common mistakes

Assuming app store cancellations are handled by the provider

Do not assume Racing Tv can cancel subscriptions charged via the Apple App Store or Google Play.

You must cancel directly in your App Store or Google account to stop renewals for in‑app purchases.

Not checking the Minimum Term or connection fees

Many customers miss that a Connection Fee is non‑refundable and that contracts often include a Minimum Term which continues after the cooling‑off period.

Always verify these terms before relying on an immediate refund or early termination without fees.

Comparative recap

Quick comparison of cancellation routes

After cancelling

What to expect next

Ask for written confirmation of cancellation and the date your access will end or the final charge date.

Retain confirmations and payment records until any final billing disputes are resolved.

Further steps if issues remain

• If charges continue, contact your card issuer or payment provider to query or block future payments.
• If you cannot resolve the issue with Racing Tv, consider seeking recourse through South African consumer protection channels or legal advice.

Address

Registered office

Racing TV Limited, Gillingham House, 38-44 Gillingham Street, London SW1V 1HU, United Kingdom.

How to use the address

Use this address for formal written correspondence if required by your contract or if phone/email attempts fail.

Keep proof of posting and delivery for any sent letters regarding cancellation or complaints.