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Cancel SHOWMAX
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I hereby notify you of my decision to terminate the contract relating to the Showmax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Showmax: Easy Method
What is Showmax
Overview
Showmax is a subscription streaming service that offers TV shows, movies, local originals and live sports to viewers in South Africa.
It works on multiple devices and uses a paid monthly subscription model with distinct plans for mobile and all-device access.
Availability
Showmax is available directly via the Showmax website and through partner providers such as Vodacom.
How you subscribed (direct or via a partner) determines how you manage or cancel the subscription.
How to cancel Showmax
Cancel if you subscribed directly
- Log in to your Showmax account on the Showmax website.
- Go to Account → Plans and Payment → Manage Plan → Cancel Plan.
- Note that cancellations started on the website; app stores cannot be used to cancel Showmax subscriptions billed directly by Showmax.
Cancel if you subscribed via a partner (Vodacom)
- If your subscription is through a partner such as Vodacom, you must cancel through that provider rather than through the Showmax website.
- For details about Vodacom Showmax Mobile terms and cancellation via MyAccount, see the Vodacom page: Vodacom Showmax Mobile terms.
What happens when you cancel
Access after cancelling
After you cancel, you generally keep full access to Showmax until the end of the paid subscription period.
Services do not usually stop immediately on cancellation; the subscription simply will not auto‑renew at the next billing date.
Account and data
Your account and watch history typically remain available if you re‑subscribe later, but specific data retention is governed by Showmax policies.
If you used a partner billing method, the partner’s terms may affect account status and access after cancellation.
Will I get a refund?
General refund policy
There is no automatic 14‑day refund right applied in all cases; refunds are discretionary and only considered under specific conditions.
Showmax evaluates refund requests against their published criteria before approving any refund.
Common exceptions where refunds may be considered
- Duplicate account with no viewing on the duplicate account.
- Double‑billing or incorrect billing errors.
- Timely cancellation that was not actioned and no content was viewed.
- Missing promised promotional benefits or sign‑up offers.
If a refund is approved, it may take around 4 - 7 working days to appear on your payment method.
Showmax plans and pricing
Current and upcoming monthly plans
The table below lists Showmax plan names, monthly prices and notable features or effective dates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Entertainment Mobile | R45.00 | Monthly | Mobile-only, smartphones/tablets, SD quality (effective 2024 until 31 July 2024) |
| Entertainment (all devices) | R99.00 | Monthly | All devices, HD quality (held at R99 through 2025 pricing changes; from 1 Aug 2024) |
| Premier League Mobile | R69.00 | Monthly | Mobile-only live Premier League (2024 until 30 Apr 2025) |
| Entertainment Mobile + Premier League | R99.00 | Monthly | Mobile entertainment plus Premier League bundle (2024 until 30 Apr 2025) |
| Entertainment (all devices) + Premier League | R140.00 | Monthly | All devices entertainment plus Premier League (2024 until 30 Apr 2025) |
| Entertainment Mobile | R50.00 | Monthly | Mobile-only (price increase effective from 1 May 2025) |
| Premier League Mobile | R99.00 | Monthly | Mobile-only, includes PSL (price effective from 1 May 2025) |
| Entertainment Mobile + Premier League | R120.00 | Monthly | Mobile entertainment + Premier League bundle (from 1 May 2025) |
| Entertainment (all devices) + Premier League | R150.00 | Monthly | All devices entertainment + Premier League bundle (from 1 May 2025) |
Notes on pricing
Prices above are monthly and reflect the changes recorded in 2024 and planned changes from 1 May 2025.
Always verify the price shown in your account at sign‑up or billing; partner billing may show different amounts.
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protection law commonly provides a cooling‑off period (often 7 or 14 days) for online purchases, but this does not guarantee an automatic refund for subscription services.
Showmax’s own policy states refunds are considered only if specific criteria are met, so statutory cooling-off may not lead to an automatic refund in practice.
How to exercise rights and escalate
- Gather proof of purchase, billing evidence and screenshots of issues.
- Contact Showmax Customer Care first to request a refund or resolution.
- If unresolved, you can lodge a complaint with the National Consumer Commission or seek advice from consumer protection resources.
Customer experiences
Positive feedback
Some users highlight a broad content library that includes local shows and live sports, and report a good experience when the app and streams function correctly.
Positive Google Play comments often praise content variety and sports coverage when playback is stable.
Negative feedback
- Trustpilot shows recurring complaints about slow uploads of new seasons, playback errors and poor customer communication: see reviews at Trustpilot - Showmax.
- Google Play reviews report playback failures, long loading times and device compatibility issues: see reviews at Google Play reviews (chrome-stats).
Documentation checklist
What to collect before contacting support
- Account email and username used for the Showmax subscription.
- Proof of payment (bank or card statement) showing Showmax charges.
- Screenshots of account billing page, subscription status and any error messages.
Additional helpful items
- If billed via a partner, have your partner account details and billing reference ready.
- Keep dates and times of attempted cancellations or any communications with Customer Care.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel via the mobile app store when the subscription was set up directly on the Showmax website.
If you subscribed via a partner (e.g., Vodacom), cancelling on the Showmax site alone may not stop partner billing.
Assuming an automatic refund or immediate stop
Many users expect an automatic refund or immediate service termination; in reality, refunds are discretionary and access usually continues until the paid period ends.
Also, failing to save confirmation screenshots can make a refund or billing dispute harder to resolve.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood and access after cancelling for the main signup routes.
| Signup route | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Direct (Showmax website) | Log in → Account → Plans and Payment → Manage Plan → Cancel Plan | Refunds discretionary; approved only if criteria met | Access until end of paid period |
| App store (iTunes/Google Play) | Cancel through the app store subscription settings (if billed by the store) | App store refunds governed by store policy; Showmax refund criteria may not apply | Access depends on store billing cycle |
| Partner (Vodacom) | Cancel via the partner’s billing portal or follow partner process; see Vodacom terms | Refunds handled by partner or Showmax depending on billing arrangement | Access generally continues until the end of the billed period |
After cancelling
Immediate next steps
- Save the cancellation confirmation and any reference number you receive.
- Check your bank or card statement to confirm no further charges are taken after the current period ends.
Where to find help and further information
If your subscription is via Vodacom, check Vodacom’s Showmax terms for partner‑specific details: Vodacom Showmax Mobile terms.
For customer experiences and community feedback, see reviews at Trustpilot and Google Play reviews (chrome-stats).
Address
Registered address for notices
Showmax lists the following address for notices and legal correspondence in South Africa:
144 Bram Fischer Drive, Randburg, Johannesburg, Gauteng, 2194, South Africa
Legal and contact notes
Use the address above only for formal notices as described in Showmax’s terms and conditions.
For subscription support, contact Showmax Customer Care via the channels shown in your account or partner billing portal.