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I hereby notify you of my decision to terminate the contract relating to the Sundance Now service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sundance Now: Step-by-Step Guide
What is Sundance Now
Service overview
Sundance Now is a subscription streaming service offering independent films, documentaries and original series. It focuses on curated storytelling and niche titles not always available on larger platforms.
Availability note
The service is available in multiple countries. Public pricing in South African Rand (ZAR) is not published for South Africa; regional availability may vary and billing is handled through the sign-up method used.
How to cancel Sundance Now
General guidance
How you cancel depends on how you initially subscribed (website, Apple, Google Play, Roku).
Always check the account or subscription settings on the service or platform where you signed up before attempting cancellation.
Step-by-step cancellation methods
- If you signed up on sundancenow.com with a credit card: cancel using a web browser (computer, tablet, or mobile web). Cancellation cannot be completed inside iOS or Android apps. See: Sundance Now - cancel via web.
- If you subscribed via Apple (iPhone/iPad): cancel through your Apple ID subscription settings in Settings or via Apple subscription support.
- If you subscribed via Google Play (Android): cancel in the Google Play Store under Subscriptions on the web or your Android device. See: Google Play cancellation.
- If you subscribed through Roku: cancel on your Roku account subscriptions page at my.roku.com. See: Roku cancellation.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of your current paid billing period. Access termination timing depends on the billing cycle and the platform used.
Account and data
Cancellation usually stops future billing but may not delete your account or viewing history. If you want account removal, check Sundance Now account settings or contact support for data deletion options.
Will I get a refund?
Standard refund policy
Sundance Now generally does not provide refunds for monthly or annual subscription fees. Refunds are rare and handled case-by-case.
Platform-specific refund routes
- Apple users can request help via Apple's "Report a Problem" system.
- Google Play users can request a refund through Google Play's refund process.
- Roku users should contact Roku support for subscription refund questions.
- For additional guidance on possible refunds you can review general advice here: How to request an Sundance Now refund.
Sundance Now plans and pricing
Pricing availability
There is no publicly available pricing in South African Rand (ZAR) for Sundance Now (2024/2025) in the sources reviewed.
If you need exact local pricing, check the sign-up flow for your region or contact the platform you used to subscribe.
| Plan | Price (ZAR) |
|---|---|
| Contact for pricing | No publicly available ZAR pricing; contact platform or support |
Your consumer rights in South Africa
Cooling-off period
Under the Consumer Protection Act, South African online consumers generally have a 7-day cooling-off right to cancel certain transactions.
This statutory right can support a refund or cancellation request, but service terms and platform rules also apply.
Enforcement and escalation
- If cancellation or a refund is refused despite your rights, you may lodge a complaint with the National Consumer Commission (NCC).
- Consider contacting your bank or card issuer to dispute unauthorized or recurring charges if the provider does not resolve the issue.
Customer experiences
Positive points reported
Some subscribers appreciate the curated library and the availability of a free trial period to evaluate content.
Common negative reports
- Multiple users report billing problems, including unexpected or recurring charges.
- Some reviewers describe difficulty cancelling and limited customer support options.
- There are reports of access or account setup issues that prevented streaming for some users.
Documentation checklist
What to gather before you cancel
- Account email and username used to sign up.
- Proof of payment or recent billing statement showing the charge.
- Subscription confirmation or invoice (if available).
What to keep after cancellation
- Cancellation confirmation screen or email (save screenshots).
- Dates showing when access ends and any communications from the platform.
Common mistakes
Using the wrong cancellation method
Example: trying to cancel a sundancenow.com credit-card subscription inside the iOS app will not work. Always use the original sign-up platform.
Not saving proof of cancellation
Example: failing to save a cancellation confirmation can make disputing later charges harder. Take screenshots or keep emails.
Comparative recap
Quick feature comparison
The table below summarizes key cancellation and refund points to help you choose the correct path quickly.
| Feature | Sundance Now | Notes |
|---|---|---|
| Cancellation method | Varies by signup: web, Apple, Google Play, Roku | Use the same platform used to subscribe |
| Refunds | Generally no | Platform-specific requests may help (Apple/Google/Roku) |
| Free trial | Reportedly available | Watch trial terms and cancel before renewal if you do not want to pay |
| Local pricing (ZAR) | Not published | Contact platform or support for local pricing |
After cancelling
Immediate steps
- Save cancellation confirmation and any emails/screenshots showing the end date.
- Monitor your card or account for any unexpected charges after cancellation.
Helpful links and contact paths
- Cancel or learn more on the web: Sundance Now cancellation via web.
- Apple subscription cancellations: Apple cancellation guide.
- Google Play cancellations: Google Play cancellation guide.
- Roku cancellations: Roku cancellation guide.
- Refund guidance and options: Refund advice.
Address
Mailing address
Sundance Now, Attn: Customer Service, 11 Penn Plaza, New York, New York 10001, United States.
Support note
For account-specific actions such as cancellation or billing disputes, use the account/platform controls or the support links above rather than postal mail for the fastest resolution.