Cancellation Sundance Now: Step-by-Step Guide

What is Sundance Now

Service overview

Sundance Now is a subscription streaming service offering independent films, documentaries and original series. It focuses on curated storytelling and niche titles not always available on larger platforms.

Availability note

The service is available in multiple countries. Public pricing in South African Rand (ZAR) is not published for South Africa; regional availability may vary and billing is handled through the sign-up method used.

How to cancel Sundance Now

General guidance

How you cancel depends on how you initially subscribed (website, Apple, Google Play, Roku).

Always check the account or subscription settings on the service or platform where you signed up before attempting cancellation.

Step-by-step cancellation methods

• If you signed up on sundancenow.com with a credit card: cancel using a web browser (computer, tablet, or mobile web). Cancellation cannot be completed inside iOS or Android apps. See: Sundance Now - cancel via web.
• If you subscribed via Apple (iPhone/iPad): cancel through your Apple ID subscription settings in Settings or via Apple subscription support.
• If you subscribed via Google Play (Android): cancel in the Google Play Store under Subscriptions on the web or your Android device. See: Google Play cancellation.
• If you subscribed through Roku: cancel on your Roku account subscriptions page at my.roku.com. See: Roku cancellation.

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access until the end of your current paid billing period. Access termination timing depends on the billing cycle and the platform used.

Account and data

Cancellation usually stops future billing but may not delete your account or viewing history. If you want account removal, check Sundance Now account settings or contact support for data deletion options.

Will I get a refund?

Standard refund policy

Sundance Now generally does not provide refunds for monthly or annual subscription fees. Refunds are rare and handled case-by-case.

Platform-specific refund routes

• Apple users can request help via Apple's "Report a Problem" system.
• Google Play users can request a refund through Google Play's refund process.
• Roku users should contact Roku support for subscription refund questions.
• For additional guidance on possible refunds you can review general advice here: How to request an Sundance Now refund.

Sundance Now plans and pricing

Pricing availability

There is no publicly available pricing in South African Rand (ZAR) for Sundance Now (2024/2025) in the sources reviewed.

If you need exact local pricing, check the sign-up flow for your region or contact the platform you used to subscribe.

Your consumer rights in South Africa

Cooling-off period

Under the Consumer Protection Act, South African online consumers generally have a 7-day cooling-off right to cancel certain transactions.

This statutory right can support a refund or cancellation request, but service terms and platform rules also apply.

Enforcement and escalation

• If cancellation or a refund is refused despite your rights, you may lodge a complaint with the National Consumer Commission (NCC).
• Consider contacting your bank or card issuer to dispute unauthorized or recurring charges if the provider does not resolve the issue.

Customer experiences

Positive points reported

Some subscribers appreciate the curated library and the availability of a free trial period to evaluate content.

Common negative reports

• Multiple users report billing problems, including unexpected or recurring charges.
• Some reviewers describe difficulty cancelling and limited customer support options.
• There are reports of access or account setup issues that prevented streaming for some users.

Documentation checklist

What to gather before you cancel

• Account email and username used to sign up.
• Proof of payment or recent billing statement showing the charge.
• Subscription confirmation or invoice (if available).

What to keep after cancellation

• Cancellation confirmation screen or email (save screenshots).
• Dates showing when access ends and any communications from the platform.

Common mistakes

Using the wrong cancellation method

Example: trying to cancel a sundancenow.com credit-card subscription inside the iOS app will not work. Always use the original sign-up platform.

Not saving proof of cancellation

Example: failing to save a cancellation confirmation can make disputing later charges harder. Take screenshots or keep emails.

Comparative recap

Quick feature comparison

The table below summarizes key cancellation and refund points to help you choose the correct path quickly.

After cancelling

Immediate steps

• Save cancellation confirmation and any emails/screenshots showing the end date.
• Monitor your card or account for any unexpected charges after cancellation.

Helpful links and contact paths

• Cancel or learn more on the web: Sundance Now cancellation via web.
• Apple subscription cancellations: Apple cancellation guide.
• Google Play cancellations: Google Play cancellation guide.
• Roku cancellations: Roku cancellation guide.
• Refund guidance and options: Refund advice.

Address

Mailing address

Sundance Now, Attn: Customer Service, 11 Penn Plaza, New York, New York 10001, United States.

Support note

For account-specific actions such as cancellation or billing disputes, use the account/platform controls or the support links above rather than postal mail for the fastest resolution.