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Cancel TIMELESS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Timeless service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Timeless: Easy Method
What is Timeless
Summary
Timeless is a brand name used across several South African services and products, including subscription-based apps and physical goods such as board games, bridal couture appointments, and pearl jewellery.
Scope
This guide covers cancellation and refund handling for Timeless services operating in South Africa, drawing on specific policies where available and on general consumer-rights context.
How to cancel Timeless
Canceling a subscription
- Find the subscription in the app store or platform where you subscribed (App Store / Google Play).
- Use the store’s subscription management to cancel future renewals.
- Keep confirmation screenshots or emails as proof of cancellation.
Canceling products or appointments
- Locate your order number or booking reference from your confirmation email.
- Contact the seller or booking contact shown on your order to request cancellation.
- Follow any stated notice periods or fees listed in the specific product policy (see section “Will I get a refund?”).
What happens when you cancel
Access and billing
For subscriptions, cancelling typically stops automatic renewal at the end of the current paid period.
You normally retain access for the remainder of the period you already paid for, unless the provider states otherwise.
Data and account handling
Account data may be retained by the provider according to their data policy; request deletion if required and keep records of communications.
For physical orders, cancellation may trigger return instructions; keep evidence of postage and condition of returned items.
Will I get a refund?
Specific product and service refunds
- Timeless Pearls (South Africa): Contact the seller within 72 hours of receipt for a full refund. The customer pays return postage. Items must be unused and in original packaging.
- Timeless Board Games (South Africa): If an item is unavailable or damaged, a full refund is available within 30 days, provided damage/unavailability is reported within 5 working days.
- Timeless Bridal Couture (South Africa): Consultation fees (R495) are non‑refundable. Rescheduling is allowed only if requested at least 72 hours in advance.
Subscription refunds and exceptions
Subscription cancellations stop future billing but do not automatically guarantee refunds for past charges; refunds depend on store/provider policies and the specific terms at purchase.
Always check the purchase channel (App Store / payment provider) for their refund process and timelines, and keep proof when requesting refunds.
Timeless plans and pricing
Overview of available plans
Below are the pricing tiers recorded for Timeless services in South Africa as listed in the verified price data.
How to read this table
The table shows plan name, period (shown as Period (期間)), price and a short features note.
| Plan | Period (期間) | Price | Features |
|---|---|---|---|
| Monthly Premium | Monthly | R199.99 | Premium tier of Timeless: All‑in‑one AI |
| Monthly Premium+ | Monthly | R399.99 | Higher‑tier Premium+ of Timeless: All‑in‑one AI |
| Weekly Premium | Weekly | R79.99 | Weekly Premium tier of Timeless: All‑in‑one AI |
| Weekly Premium+ | Weekly | R149.99 | Weekly Premium+ tier of Timeless: All‑in‑one AI |
| Yearly | Yearly | R1,999.99 | Annual Premium tier of Timeless: All‑in‑one AI |
| Yearly Premium+ | Yearly | R2,999.99 | Annual Premium+ tier of Timeless: All‑in‑one AI |
| Monthly (Meditation App) | Monthly | R139.99 | Subscription for Timeless | Meditation app |
| Annual (Meditation App) | Yearly | R839.99 | Subscription for Timeless | Meditation app |
Your consumer rights in South Africa
Key protections to consider
General South African consumer protections such as those in the Consumer Protection Act (CPA) may apply to purchases and services.
Relevant protections can include rights to safe and good quality goods, full disclosure of terms, and certain cooling‑off rights for direct marketing or remote purchases.
What to do if rights are breached
- Document the problem (photos, receipts, communications).
- Contact the seller in writing requesting remedy or refund under the CPA where appropriate.
- If unresolved, escalate to local consumer bodies or seek legal advice for formal dispute resolution.
Customer experiences
Summary of available feedback
Publicly reported experiences vary across different Timeless services and platforms.
Some product lines list clear refund instructions, while app-based services have separate store processes for subscriptions and refunds.
Reported concerns and positives
- Negative report (timelessapp.ai on Trustpilot): a 1‑star review alleges purchased credits were not added and that support was unresponsive.
- Other services (board games, pearls, bridal) include explicit policies for cancellations, refunds and rescheduling, which customers can follow to seek remedies.
Documentation checklist
Essential items to collect
- Order number, booking reference or subscription receipt.
- Proof of payment (bank/credit card statement or store receipt).
- Photos of damaged goods or screenshots showing problems.
Evidence for communication
- Copies of emails, chat transcripts, or support ticket numbers.
- Dates and times of phone calls and the names of any representatives spoken to.
- Postage receipts and tracking numbers for returned items.
Common mistakes
Not keeping proof
Many customers fail to keep receipts, screenshots or email confirmations, which weakens their case when disputing charges or requesting refunds.
Missing time limits and notice periods
Missing the time window (for example, Pearls: 72 hours; Board Games: report damage within 5 working days) often results in refusal of refund or reduced remedy.
Comparative recap
Quick policy comparison
The table below summarizes cancellation fees, refund windows and notice requirements for the main Timeless offerings in South Africa.
How to use this recap
Use this table to determine which policy applies to your purchase and the key next steps to take when seeking a refund or reschedule.
| Service | Typical cancellation/refund rule | Notice / time limit |
|---|---|---|
| Timeless Board Games (South Africa) | Cancellation by client attracts a 10% administration fee; full refund if item unavailable or damaged. | Report damage/unavailability within 5 working days; refunds within 30 days. |
| Timeless Bridal Couture (South Africa) | Consultation fee R495 is non‑refundable; rescheduling allowed with advance notice. | Reschedule only if requested at least 72 hours in advance. |
| Timeless Pearls (South Africa) | Full refund available if contacted within 72 hours; customer pays return postage; items must be unused and in original packaging. | Contact seller within 72 hours of receipt. |
| Timeless Subscriptions (app-based) | Cancellation stops future renewals; refunds depend on the app store or payment provider and the provider’s terms. | Cancel before the next renewal to avoid future billing; request refunds promptly after disputed charges. |
After cancelling
What to expect next
After you cancel, retain confirmation and monitor your bank or card statements for proper crediting or refund processing.
If a refund was promised, note the expected timeframe and follow up with the seller if it does not arrive.
Where to get further help
- Contact the point of purchase or the support channel you used when buying.
- Refer disputes to consumer protection bodies in South Africa if the seller does not resolve the issue.
- Keep all documentation and, if needed, seek independent legal advice for formal claims.
Address
Physical location (listed)
Glenhazel, Johannesburg, South Africa
Notes on contacting
Use the contact details provided on your purchase confirmation or booking notice for the specific Timeless service you used.
If you do not have direct contact details, check your purchase platform (app store, marketplace or seller record) for the seller contact.