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Cancel TIVO
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I hereby notify you of my decision to terminate the contract relating to the Tivo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tivo: Easy Method
What is TiVo
Overview
TiVo is a digital video recorder (DVR) and streaming service platform that lets you record, pause and rewind live TV and access streaming apps. It pairs hardware (DVR/streaming boxes) with a subscription service for guide and cloud features.
Key functions
TiVo devices often include built-in apps, recording capability and a service subscription that enables advanced guide and remote features. Hardware may be sold separately from the subscription service.
How to cancel TiVo
Before you begin
Check how you originally subscribed: directly to TiVo, or via the App Store / Google Play. The cancellation route depends on that origin.
Step-by-step cancellation (direct TiVo subscription)
- Sign in to your TiVo account on the TiVo website or contact TiVo customer support by phone or written correspondence.
- Request cancellation and confirm the activation date to check your 30-day money-back eligibility.
- If you have a subscription commitment, ask for confirmation that cancelling within 30 days exempts you from early termination fees.
- If a DVR was included, follow return instructions and obtain a return reference so you can meet the 15-day device-return requirement.
Step-by-step cancellation (App Store / Google Play purchases)
- If you subscribed through the Apple App Store or Google Play, cancel and request refunds through the respective platform’s account and refund procedures.
- Open your App Store / Google Play account, locate subscriptions, and follow the platform’s cancellation and refund request flow.
- Contact the platform’s support if you need assistance or evidence of charge dates for refund disputes.
What happens when you cancel
Service access
When cancelled, access to TiVo’s subscription services typically ends at the end of the paid period or immediately, depending on the timing and the platform used.
Recorded content and account data
Recorded shows stored on TiVo hardware may be inaccessible after cancellation or following device return. Back up any recordings you need before proceeding.
Device return obligations
If your package included a DVR, you must return the device with original components and packaging within 15 days of cancellation to avoid being charged full retail value.
Will I get a refund?
30-day money-back guarantee
If you cancel and return eligible items within 30 days of activation, TiVo’s policy provides for a full refund of the subscription or package price, excluding shipping and handling.
Exceptions and fees
- A restocking fee of up to 15% may apply to returned hardware.
- Damaged or missing components can lead to higher charges or loss of refund eligibility.
- Purchases made via App Store or Google Play must be handled through those platform refund channels; TiVo cannot process those refunds directly.
TiVo plans and pricing
Available hardware and service pricing
Below are the pricing items located for TiVo hardware and service plans. Subscription prices are shown in USD where only USD prices were available; hardware price is shown in ZAR where available.
| Plan | Price | Period | Features |
|---|---|---|---|
| TiVo BOLT 1000 GB (hardware) | R8,490.00 | One-off purchase | DVR & streaming player; record up to 4 shows at once (150 h HD); 4K UHD compatible; requires TiVo service subscription |
| TiVo Service - Monthly with 1-year commitment | $14.99 | Monthly (USD) | Standard service plan; price listed in USD |
| TiVo Service - Monthly no-commitment | $19.99 | Monthly (USD) | Standard service plan; price listed in USD |
| TiVo Service - Annual | $149.99 | Annual (USD) | Standard service plan; price listed in USD |
Your consumer rights in South Africa
Platform purchases (App Store / Google Play)
If you subscribed via the App Store or Google Play in South Africa, you must follow those platform-specific cancellation and refund procedures.
Consumer Protection Act (CPA)
Under the CPA, goods that are faulty or not as described can be repaired, replaced or refunded. However, digital streaming subscriptions have specific rules and platform policies may take precedence where the content is supplied immediately.
Practical advice
- Keep evidence of dates, charges and correspondence when seeking refunds or exercising CPA rights.
- If you believe goods are defective, request repair/replacement or a refund under the CPA and document TiVo’s response.
Customer experiences
Common technical issues reported
Some users report that software updates on certain smart TVs can break TiVo apps, cause frequent resets, picture loss or audio desynchronisation. These issues have led to frustration when apps become unusable after updates.
Support and cancellation experiences
Customers have reported difficulties cancelling via TiVo’s online support portal and being required to use platform routes for App Store/Google Play purchases.
Some users describe support processes as slow or complex; keep detailed records of all support contacts and reference numbers.
Documentation checklist
What to prepare before cancelling
- Account username/email and billing details (date of activation or first charge).
- Order numbers, invoice or receipt for hardware and subscription charges.
- Photos of device condition and all original packaging and accessories if returning hardware.
Supporting evidence
- Screenshots of subscription screens or charges in App Store / Google Play if applicable.
- Written confirmation of cancellation or return authorisations from TiVo or the platform.
Common mistakes
Not checking how you subscribed
Users often try to cancel on TiVo’s site when the subscription was purchased via Apple or Google. This delays refunds and can invalidate platform refund windows.
Failing to return hardware correctly
Another frequent error is not returning the DVR with all components and packaging within 15 days. This can trigger a charge for the device’s full retail value.
Missing documentation
Not keeping receipts, return references or screenshots makes disputes harder to resolve. Always keep a copy of communications and proof of shipment for returned devices.
Comparative recap
At-a-glance comparison
| Aspect | Direct TiVo subscription | App Store / Google Play subscription |
|---|---|---|
| Cancellation window | 30 days for money-back guarantee | Follow platform refund/cancellation rules |
| Device return | Return DVR within 15 days with all parts to avoid full retail charge | Device return rules apply if hardware was part of direct purchase; platform-only subs may not include hardware |
| Refunds | Full refund if cancelled and returned within 30 days; shipping excluded; restocking fee up to 15% | Refunds handled by platform; amounts and eligibility vary by platform policy |
After cancelling
Follow-up actions
Confirm cancellation in writing and retain any confirmation or reference number. Keep evidence of the date you returned any hardware and the courier tracking number.
Where to get help
- Contact TiVo customer support through your TiVo account or the support method you used to purchase the service.
- If you purchased via App Store or Google Play, use your account sections there to request refunds and contact platform support.
- If you have unresolved consumer law issues in South Africa, consult the Consumer Protection Act guidance or seek local consumer advice.
Address
Corporate mailing address
TiVo Inc., P.O. Box 2160, 2160 Gold St., San Jose, California 95002, United States.
Notes about written cancellation
Written cancellation by post to the corporate address may be used for formal notices, but allow time for international delivery and processing. Always request and keep proof of postage.