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Cancel TRUVISION
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Truvision service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truvision: Easy Method
What is Truvision
Overview
Truvision is a subscription-based streaming and product service that offers TV shows, movies and health/wellness products through a mix of retail and associate channels.
The company operates internationally and offers subscription features such as SmartShip for recurring product deliveries.
Services in South Africa
In South Africa, Truvision is accessed online; there is no widely published local physical address in company documentation.
Support for cancellation in South Africa is handled via the company's international support channels and local contact methods where provided.
How to cancel Truvision
Cancel SmartShip subscriptions
- Contact Truvision at least 2 full business days before the scheduled SmartShip shipment date to cancel recurring shipments.
- Follow the company's cancellation confirmation process and keep any confirmation reference or screenshot for your records.
- Reference Truvision's terms for SmartShip timing: Terms of Service.
Other cancellation routes and tips
- If you purchased via an Associate, ask the Associate for cancellation instructions and keep written proof of the request.
- For account-level or subscription cancellations, use the contact methods available in your account or the support contact you were given at signup (for South Africa, international support channels may be used).
- There are no clear, public rules differentiating App Store, Google Play or web cancellation procedures in Truvision's South Africa documentation; check your original purchase channel for additional steps.
What happens when you cancel
Access and renewal
After cancellation of recurring shipments or subscriptions, future scheduled shipments should stop and auto-renewal should not occur.
Access to any streaming content or member-only features may remain active until the end of the current paid period, depending on how your subscription was billed.
Data and account
Your account and purchase history are normally retained unless you request deletion; keep copies of cancellation confirmations and relevant transaction details.
If you need account deletion, request it separately and confirm whether data retention or backups will delay removal.
Will I get a refund?
Standard refund policy
Truvision's stated policy: products returned in marketable condition within 30 days of delivery are eligible for a 90% refund, with shipping costs deducted.
Retail customers who bought via Associates have a 3-business-day cooling-off period for purchases of USD 25 or more, allowing a full refund if returned within that period.
Exceptions and Associate returns
If an Associate cancels their agreement within one year, they may return products and sales aids for a 90% refund, but commissions already paid are deducted.
Always confirm refund eligibility and exact amounts with Truvision before returning items: Return & Refund Policy.
Truvision plans and pricing
Pricing summary
The following prices are listed on the official TrueVision South Africa pricing page (2025) for session-based offerings.
No monthly or annual subscription plans were listed on that pricing page.
Notes on the table
Prices are shown in South African rand as listed by the official site. Confirm final prices in your account or at checkout.
| Plan | Price | Period |
|---|---|---|
| 30-minute session | R120 | Per session (30 minutes) |
| 1-hour session | R200 | Per session (1 hour) |
| Weekly package (5×1-hour sessions) | R900 | Weekly |
Your consumer rights in South Africa
Company policy versus statutory rights
Truvision's published return and refund policies (90% refund within 30 days; 3-business-day retail cooling-off) are the primary remedies stated in their documentation.
Public Truvision documents do not show explicit references to South African statutes, so consumers should rely on the company's stated terms unless local law provides stronger rights.
Cooling-off and guarantees
Retail customers via Associates have a 3-business-day cooling-off for qualifying purchases; Associates have additional return rights if they cancel their agreement within one year.
Because no detailed statutory comparison was located in company documents, consider consulting a South African consumer-rights adviser if you believe statutory protections apply.
Customer experiences
Positive reports
Some customers report timely deliveries and functioning products, and MLM reviewers note a structured compensation plan and product selection.
Positive feedback often mentions satisfactory product performance and on-time shipping in individual cases.
Negative reports
Public reviews show common complaints about customer service, difficulty cancelling or getting refunds, and website/usability problems.
Other reported issues include product safety concerns and pricing or business-model criticisms from some reviewers.
Documentation checklist
Items to prepare before cancelling
- Order number(s) and purchase date(s).
- Account email and username used with Truvision.
- Screenshots or copies of SmartShip schedule and renewal notices.
- Proof of payment (card statement or receipt) if you will request a refund.
How to submit evidence
- Send written cancellation requests by the channel the company provides (in-app, email, or the support contact you were given).
- Keep all confirmation messages, timestamps and any case or ticket numbers for follow-up.
Common mistakes
Missing cancellation windows
Waiting until too close to the scheduled SmartShip date can result in the shipment being processed; Truvision requires at least 2 full business days' notice for SmartShip cancellations.
Always check the scheduled shipment cutoff and request cancellation early to avoid unwanted charges.
Not keeping confirmation
Failing to keep a written confirmation or reference number makes it harder to prove you requested cancellation.
Request and save a confirmation screenshot or reference for every cancellation or refund request.
Comparative recap
Quick comparison
This table summarizes key differences between Truvision's stated policies and common consumer expectations in South Africa.
How to use it
Use the table to quickly check cancellation timing, likely refunds, and primary contact methods before acting.
| Item | Truvision policy | Typical South African expectation |
|---|---|---|
| Cancellation window | SmartShip: contact at least 2 full business days before shipment | Consumers generally expect clear cancellation cutoffs; statutory specifics were not referenced in Truvision docs |
| Refunds | 90% refund within 30 days for marketable returns; 3-business-day full refund for retail purchases ≥ USD 25 | Consumers commonly expect short cooling-off periods and refunds; check company policy for exact terms |
| Contact method | Company support channels and account interfaces; international support for South Africa | Local support or in-app cancellation is preferred; if unavailable, use written international contact |
After cancelling
What to monitor
Watch your payment method and account for confirmation that recurring charges have stopped and for refund postings if applicable.
If you were promised a refund, note the expected timing and check statements regularly until the amount appears.
Helpful links
- Truvision Terms of Service: https://trvoffer.com/terms-of-service/
- Truvision Return & Refund Policy: https://trvoffer.com/return-and-refund/
Address
Contact for South Africa
No widely published physical address in South Africa appears in Truvision's public documentation.
For South African cancellation support, use the international contact or the support channel provided when you signed up.
International support
International support channels are used for South African customers; for example, use the support phone or messaging contact provided by Truvision at signup.
Keep any international contact numbers or WhatsApp details you were given; retain written confirmation of all interactions.