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Cancel VIDANGEL
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Vidangel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vidangel: Easy Method
What is Vidangel
Overview
Vidangel is a subscription streaming service that lets viewers apply customizable filters to movies and TV shows to remove or mute content they find objectionable.
The service links to licensed content through your existing streaming accounts and applies filter settings such as language, violence, and sexual content.
Key features
Vidangel offers user-controlled filtering options and profiles for family viewing, plus apps on multiple devices including mobile and Roku.
Subscription billing varies depending on whether you subscribed directly on vidangel.com or through a third-party app store.
How to cancel Vidangel
Cancel on the web
- Log in at vidangel.com.
- Go to Profile → Account → Cancel Subscription → confirm.
- Access remains until the end of your current billing cycle.
- See the official cancellation instructions: Cancel my subscription (VidAngel Help).
Cancel via app stores and devices
- Apple (App Store): Cancel through iOS Settings → tap your name → Subscriptions → VidAngel → Cancel. See: Cancel an Apple subscription.
- Google Play: Cancel in Google Play Store → profile icon → Payments & Subscriptions → Subscriptions → VidAngel → Cancel. See: Cancel a Google Play subscription.
- Roku: If subscribed via Roku, cancel from your Roku account (device or website). See: Cancel my subscription (VidAngel Help).
What happens when you cancel
Access after cancellation
When you cancel, your Vidangel access continues until the end of the current billing period. You will not be billed again after cancellation takes effect.
This applies whether you cancel on the web or via an app store, though billing and refunds may differ by platform.
Account and data
Your account remains accessible for sign-in and profile settings until the subscription expires, but filtered viewing requires an active subscription.
Keep copies of cancellation confirmations and receipts in case you need to dispute future charges.
Will I get a refund?
VidAngel refund policy (web subscriptions)
VidAngel offers a 30-day money-back guarantee for new subscriptions purchased directly on its website.
To request a refund for a qualifying web purchase, contact VidAngel Support within the first 30 days. See details: VidAngel Refund Policy.
Platform purchases and exceptions
- Subscriptions started via Apple App Store, Google Play, or Roku are not covered by VidAngel’s refund policy; refunds must be requested from the platform that billed you.
- Gift cards are non-refundable under VidAngel’s policy.
Vidangel plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly (direct via VidAngel.com) | USD 9.99 | Monthly | Unlimited filters, access to licensed content via linked streaming services |
| Monthly (via third-party app stores) | USD 11.99 | Monthly | Same as above, billed through Apple, Google Play, or Roku |
| Annual (direct via VidAngel.com) | USD 99.99 | Annual | Same access as monthly; equivalent to ~2 months free |
Notes on pricing
Prices above are the most recent publicly available and billed in USD. No South African Rand (ZAR) pricing was found in official sources.
If you subscribed via a platform, the platform’s price and billing terms apply to your purchase.
Your consumer rights in South Africa
Cooling-off and refunds
South African consumers typically have a 14-day cooling-off right for digital subscriptions, but this varies by vendor and payment method.
VidAngel’s 30-day money-back guarantee for web subscriptions exceeds the common 14-day protection, though it is a commercial policy rather than a statutory requirement.
Platform purchases and dispute options
- If you bought via Apple, Google Play, or Roku you must pursue refunds through that platform’s process.
- You may still use bank chargebacks or consumer-protection complaints if a platform or vendor fails to resolve a valid dispute.
- Keep clear records of cancellation and support communications to support any dispute or complaint.
Customer experiences
Positive feedback
Many users praise Vidangel’s filtering capability and the control it gives families over language, violence, and sexual content.
Review summaries note that the concept of cleaner viewing is well received despite technical caveats. See user reviews: VidAngel reviews (JustUseApp).
Common complaints
Users report recurring technical problems such as app glitches, buffering, audio‑video sync issues, and reduced video quality compared with the original streaming provider.
Roku users in particular have reported verification and error issues after applying filters; experiences vary by device and platform.
Documentation checklist
What to keep
- Subscription confirmation emails and receipts.
- Billing statements showing charges and dates.
- Screenshots of your account subscription page and cancellation confirmation.
How to present in a dispute
- Include timestamps, platform used to subscribe, and the method you used to cancel.
- Attach copies of support ticket numbers or replies from VidAngel or the app store.
Common mistakes
Confusing where you subscribed
A common error is attempting to cancel in the wrong place - e.g., cancelling on the website when the subscription was billed via Apple or Google Play.
Always check your payment statement to confirm which entity billed you before cancelling.
Missing confirmation and timing
Another mistake is not saving the cancellation confirmation. Without it, proving cancellation is harder if a charge appears later.
Also note that cancellation is not always immediate billing‑wise; access remains until the period ends, which can cause confusion.
Comparative recap
Quick comparison table
| Method | How to cancel | Refund eligibility | Access after cancel |
|---|---|---|---|
| Web (vidangel.com) | Profile → Account → Cancel Subscription | 30-day money-back guarantee for new web subscriptions | Access until end of billing cycle |
| Apple (App Store) | iOS Settings → your name → Subscriptions → VidAngel → Cancel | Refunds handled by Apple (not covered by VidAngel policy) | Access until end of App Store billing period |
| Google Play | Google Play Store → profile → Payments & Subscriptions → Subscriptions → VidAngel → Cancel | Refunds handled by Google Play (not covered by VidAngel policy) | Access until end of Google Play billing period |
| Roku | Manage subscriptions in your Roku account (device or web) | Refunds handled by Roku (not covered by VidAngel policy) | Access until end of Roku billing period |
When to pick each method
Cancel via the platform that charged you to ensure billing stops immediately and to follow the correct refund route.
If unsure which charged you, check your bank or card statement for the merchant name before proceeding.
After cancelling
Post-cancellation checklist
- Save your cancellation confirmation or take a screenshot of the cancelled subscription page.
- Monitor your bank or card statements for any unexpected charges after the billing cycle ends.
Helpful links
- Cancel my subscription (VidAngel Help)
- VidAngel Refund Policy
- Cancel an Apple subscription
- Cancel a Google Play subscription
Address
Corporate address
VidAngel Entertainment, Inc., 230 N 1200 E, Suite 204, Lehi, Utah 84043, United States.
Contacting support
Cancellation is typically handled through your account settings or the app-store account that billed you; use the VidAngel Help Center links above for official instructions and support.