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Cancel VIX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vix: Easy Method
What is Vix
Overview
Vix is a streaming service offering Spanish-language movies, TV shows and originals with both a free ad-supported tier and a paid Premium subscription.
The service is available on multiple devices and through several platform stores, with premium access managed either directly on the Vix website or via third-party storefronts.
Service model
Vix Premium removes some restrictions and adds features for paying subscribers while the free tier remains ad-supported.
Subscriptions and billing vary by platform (website, App Store, Google Play, Roku, Samsung), so cancellation is performed on the platform where you originally subscribed.
How to cancel Vix
Cancel via Vix website (direct billing)
- Log into your ViX account on the Vix website.
- Go to Subscription Settings or the dedicated cancellation page.
- Click "Cancel my subscription" and follow the on-screen instructions.
- Access typically continues until the end of your current billing cycle.
Cancel via mobile and TV app stores
- Google Play (Android): Open Google Play Store → profile icon → Payments & Subscriptions → Subscriptions → select ViX Premium → Cancel subscription.
- App Store (iOS): On iPhone/iPad open Settings → tap your name → Subscriptions (or open App Store → Apple ID → View Apple ID → Subscriptions) → select ViX Premium → Cancel Subscription → confirm.
- Roku (on device): Press Home on Roku remote → highlight the ViX channel → press * to open options → Manage Subscription → Cancel Subscription.
- Roku (web): Visit your Roku account at my.roku.com → Manage Account → Manage Subscriptions → find ViX Premium → Cancel Subscription → confirm.
- Samsung: Log in at samsungcheckout.com → Purchase History → Subscriptions → locate ViX Premium → Cancel Subscription → confirm (available in certain regions).
What to check after cancelling
- Confirm you receive an on-screen confirmation and an email (if billed directly).
- Keep a screenshot or PDF of the cancellation confirmation for your records.
What happens when you cancel
Access and playback
After cancellation you generally retain access to Vix Premium features until the end of the paid billing period.
Your account (email, watchlist, profile) typically remains active for the free tier unless you delete the account separately.
Billing and renewals
Cancellations stop future automatic renewals but do not usually trigger immediate refunds under Vix policy.
If you subscribed through a third party (Apple, Google, Roku, Samsung) further billing actions must be done through that provider.
Will I get a refund?
General refund policy
Vix generally does not offer refunds or returns; subscriptions are non-refundable unless required by applicable law.
Access normally continues until the end of the paid billing cycle even when a refund is not provided.
Exceptions and regional notes
- Mexico exception: new subscribers billed directly by Vix who cancel within the first 5 business days may receive a full refund for the first month (processing can take up to 7 business days).
- No specific 14-day cooling-off period or statutory refund for South Africa is indicated by Vix policy; check local consumer law for possible rights.
Vix plans and pricing
Available plans (South Africa)
| Plan | Price | Period | Features |
|---|---|---|---|
| Vix Premium - Weekly | R199.99 | Weekly | Unlimited premium features, sessions, advanced tracking |
| Vix Premium - Monthly | R249.99 | Monthly | Unlimited premium features, sessions, advanced tracking |
| Vix Premium - Yearly | R599.99 | Annual | Unlimited premium features, sessions, advanced tracking (annual billing) |
Pricing notes
Prices above reflect the South African (ZA) App Store display and are accurate as of early 2026 according to available pricing data.
Actual price and availability can vary by platform and store; verify the price in your specific app store before subscribing.
Your consumer rights in South Africa
Local policy summary
There is no indication from Vix that a 14-day cooling-off period or statutory refund applies specifically in South Africa.
Vix states it does not offer refunds unless required by applicable law; no South Africa-specific refund exception is documented.
Suggested actions if you believe you have consumer protection rights
- Keep evidence of purchase, billing, and cancellation attempts.
- Contact your payment provider (bank, card issuer, or app store) to dispute unauthorised charges if cancellation does not stop billing.
- Consider seeking advice from local consumer protection authorities or legal counsel for statutory rights under South African law.
Customer experiences
Positive feedback
Public review sampling shows few positive reviews; overall sentiment is low on major review platforms.
Some users appreciate the Spanish-language library and availability of free content in the ad-supported tier.
Common complaints
- Streaming quality problems: buffering, freezing, low frame-rate and disconnections reported.
- Ads despite Premium: premium users report commercials still appearing.
- App instability and crashes across devices.
- Customer support issues: unresponsive or unhelpful support for password and billing problems.
- Billing after cancellation and confusion across platforms leading to unexpected charges or ads.
Documentation checklist
Before you cancel
- Record which platform you used to subscribe (Vix website, Apple, Google, Roku, Samsung).
- Locate the receipt or transaction ID and the email associated with the account.
- Take screenshots of current subscription settings and billing entries.
After you cancel
- Save on-screen cancellation confirmations and any confirmation emails.
- Note the date your access will end and retain proof in case of future disputes.
Common mistakes
Platform confusion
Many users try to cancel on the Vix website while their subscription is billed through Apple, Google, Roku or Samsung.
Always cancel with the platform that handles your payment to ensure billing stops.
Timing and refund expectations
Expecting an immediate refund is a common mistake; Vix’s policy generally does not provide refunds and access usually continues until period end.
Also confirm cancellation - failing to complete the final confirmation step can leave the subscription active.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood |
|---|---|---|
| Vix website | Log into account → Subscription Settings → Cancel my subscription | Unlikely (no refunds generally) |
| Google Play (Android) | Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Cancel | Refund depends on Google Play policies |
| App Store (iOS) | Settings → Your name → Subscriptions → Select ViX → Cancel | Refund depends on Apple App Store policies |
| Roku (device or web) | Roku Home → Channel → * → Manage Subscription OR my.roku.com → Manage Subscriptions → Cancel | Refund depends on Roku billing policies |
| Samsung | Log in at samsungcheckout.com → Purchase History → Subscriptions → Cancel | Refund depends on Samsung checkout policies |
Takeaway
Cancel on the same platform that billed you to stop renewals. Refunds are rare under Vix policy and often subject to the payment platform's rules.
Keep documentation and check your payment method for any charges after cancellation.
After cancelling
Confirm and monitor
- Check your account or email for a cancellation confirmation and save it.
- Monitor your bank or card statements for any further charges over the next billing cycle.
If you are still charged
- Contact the platform where you subscribed (Apple Support, Google Play, Roku, Samsung or your bank) with your documentation.
- Keep evidence of cancellation attempts and ask for a billing investigation or chargeback if necessary.
Address
Corporate mailing address
TelevisaUnivision, Inc., Attn: Privacy Department, 8551 NW 30 Terrace, Miami, FL 33122, United States.
Contact notes
When sending physical mail, include account details and a clear request to cancel or to address privacy/billing concerns.
Retain proof of delivery (tracking or signed receipt) for any mailed correspondence.