Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Keepsafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Keepsafe: Easy Method
What is Keepsafe
Overview
Keepsafe is a mobile app and cloud service that lets users hide and protect photos, videos, and sensitive files behind PINs, biometrics, and encryption. It offers free basic features and paid Premium tiers for extended cloud backup and extras.
Where it runs
Keepsafe is available on Android (Google Play), iOS (App Store) and via its official website for account management. Subscriptions are handled through the app stores when purchased on mobile devices.
How to cancel Keepsafe
Android (Google Play) cancellation
- Open Google Play and sign in to the Google account used to buy Keepsafe.
- Go to Payments & subscriptions → Subscriptions → select Keepsafe Premium → Cancel.
- Cancel at least 48 hours before renewal to avoid auto‑renewal; you keep access until the end of the paid period.
iOS (App Store) cancellation
- On your iPhone/iPad open Settings → [your name] → Subscriptions → select Keepsafe Premium → Cancel Subscription.
- Cancel at least 48 hours before renewal; service remains available until the current period ends.
Web / direct purchases and account deletion
- If you purchased via an app store, you must cancel via that store - deleting the app or your Keepsafe account does not stop billing.
- If you are unsure where you purchased, check your payment receipts or contact the store support for guidance.
What happens when you cancel
Access and renewal
Cancelling a subscription stops future auto‑renewals but does not immediately remove access to Premium features. You retain Premium until the paid period expires.
Data and account retention
Your vault and cloud‑stored files remain associated with your account after cancellation. Files typically remain available for viewing, but cloud backup and sync may be restricted once Premium expires.
Will I get a refund?
Keepsafe support policy
Keepsafe’s support documentation states that the company does not offer refunds directly. Users are directed to the payment processor used for the purchase.
Exceptions and third‑party rules
- KeepSolid’s End User Agreement allows a refund of the first recurring or non‑recurring subscription within 30 days in some cases; subsequent recurring payments are generally not refundable.
- All refund requests must be made through the payment processor (Apple, Google Play, Amazon, Microsoft) per their policies.
Keepsafe plans and pricing
Pricing table (UAE)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Keepsafe Monthly Premium | AED 36.99 | Monthly | Standard Premium features (as listed in App Store) |
| Keepsafe Yearly Premium | AED 87.99 | Annual | Standard Premium features (as listed in App Store) |
| Keepsafe Premium (various tiers) | AED 49.99 - 129.99 | Varies / legacy / promotional | Variants and legacy tiers; features vary |
| Keepsafe Premium: Cloud Hider | AED 137.99 | Unknown (premium tier) | Includes Cloud Hider feature |
Notes on pricing
Prices are drawn from the UAE App Store listing and in‑app offerings as of early 2026. Variants reflect promotions and legacy plans.
Your consumer rights in United Arab Emirates
Relevant UAE rules
Under UAE consumer protection law (Federal Law No. 15 of 2020) vendors must provide clear terms and fair practices for digital goods and services.
What you can do
- If an app is defective (for example deletes files or misleads users), the provider’s "no‑refund" stance may be challenged under consumer protection rules.
- For unexpected charges or loss of data consider filing a complaint with your local Department of Economic Development (DED) or the relevant consumer protection authority.
Customer experiences
Positive reports
Many users praise Keepsafe for strong encryption, PIN/fingerprint protection and useful cloud backup options. The free tier remains usable for basic vaulting.
App Store ratings in the UAE show high satisfaction for core privacy features among many reviewers.
Negative reports
- Several users report loss of access to photos after trials end unless Premium is purchased; some files become inaccessible in trash.
- Reports of instability, crashes, aggressive monetization and difficulty cancelling or securing refunds are present in user reviews.
Documentation checklist
Before you cancel
- Find the receipt showing which account/store (Apple ID or Google account) paid for Keepsafe.
- Note your subscription renewal date and cancel at least 48 hours before renewal.
If you need to claim a refund or file a complaint
- Collect screenshots of charges, trial sign‑up pages, and any in‑app messages about billing.
- Save logs or screenshots showing missing files, errors, or app crashes to support a complaint.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the app or deleting your Keepsafe account does not cancel billing from Apple or Google. Billing continues until you cancel in the store used to purchase.
Missing the cancellation window
Waiting until the renewal date can result in an unwanted charge. Cancel at least 48 hours prior to the renewal to avoid auto‑renewal.
Relying only on Keepsafe support for refunds
Keepsafe often directs refund requests to the app store or payment processor. For refunds, start the request with Apple or Google immediately and keep documentation.
Comparative recap
Quick comparison table
| Service | Primary model | Privacy / encryption | Cancellation method | Typical UAE pricing note |
|---|---|---|---|---|
| Keepsafe | Private vault + cloud (subscription) | Local vault encryption with optional cloud backup | Cancel via Google Play or App Store (where bought) | Monthly/Yearly plans (AED prices in App Store) |
| Google Photos / Google One | Cloud backup and storage (subscription for expanded space) | Data encrypted in transit and at rest (managed by Google) | Cancel via Google account / Google Play | Pricing varies by Google One tier |
| Apple iCloud Photos | Integrated cloud sync (Apple ID subscription) | Apple manages encryption; see Apple policies for details | Cancel via Apple ID Subscriptions (Settings) | Pricing tied to iCloud storage plans |
How to use this table
Use the table to weigh private vault features against general cloud backups and to confirm where you must cancel subscriptions.
After cancelling
Immediate steps
- Confirm cancellation in your App Store or Google Play subscription list and keep a screenshot or confirmation email.
- Export or back up any important photos or files locally before the end of your paid period.
Helpful official links
Address
Head Office
Keepsafe (company headquarters)
427 Bryant St., San Francisco, CA 94107
Support and contact
For official support and contact forms see the Keepsafe website: getkeepsafe.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.