Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mega service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Mega: Easy Method
What is Mega
Overview
Mega is a cloud storage and file-sharing service that offers end-to-end encryption, cross-device sync, and a free tier with generous storage. It operates on paid subscription plans that increase storage and transfer quotas.
Why this guide
This guide explains how to cancel Mega subscriptions and what to expect if you live in the United Arab Emirates (UAE). It focuses on local refund expectations, steps to cancel, and practical tips for dispute escalation.
How to cancel Mega
Cancel via the MEGA website (recommended)
- Sign in to your account at https://mega.nz/.
- Open Account or Plan settings at https://mega.nz/fm/account/plan.
- Click the "Cancel" or "Turn off auto-renew" option under your subscription to stop future renewals.
Cancel via app stores (if applicable)
- If you subscribed through Apple App Store (iOS), cancel in your Apple Subscriptions settings at least 24 hours before renewal; MEGA cannot cancel App Store purchases for you.
- If you subscribed through Google Play, cancel in the Play Store's Subscriptions section; MEGA cannot process cancellations for purchases made through Google Play.
If you cannot find the cancel button
- Some users report the "Cancel subscription" option is hard to find in the app or web interface.
- If you need help, contact MEGA support at support@mega.nz and include account details and the reason for cancellation.
What happens when you cancel
Access and billing
When you cancel auto-renew, your paid plan remains active until the end of the current billing period. You will not be billed again after the active period ends.
Data and account status
After the plan expires, your account reverts to the free tier limits. Files exceeding the free quota may become inaccessible until you upgrade or reduce storage usage.
Deletion policies
MEGA states it will notify users and provide grace periods before deleting data for extended quota non-compliance. Deletion timelines and notices are governed by MEGA’s terms.
Will I get a refund?
General refund policy (UAE)
If you reside in the UAE, purchases are generally final and non-refundable unless a legal requirement or MEGA error applies. Refunds are discretionary and must typically be requested promptly.
Exceptions and timelines
- MEGA may consider discretionary refunds for mistaken or unwanted renewals if you contact support with proof, usually within 30 days of the charge.
- EU, Brazil, and South Korea have statutory short withdrawal periods (14 or 7 days) that do not apply in the UAE.
App store purchases and refunds
Purchases made via Apple or Google are managed by those stores. Refunds for App Store or Play Store charges should be requested through Apple or Google support, not MEGA.
Mega plans and pricing
Monthly and yearly prices (UAE)
The table below shows MEGA plan names, prices in AED, and typical featured storage/transfer quotas as listed in the UAE iOS App Store in late December 2025.
Note about accuracy
Prices were retrieved from the UAE iOS App Store and are included here for guidance. Confirm current rates in your MEGA account or the App Store before purchasing.
| Plan | Period | Price (AED) | Features (storage / transfer) |
|---|---|---|---|
| Pro Lite | Monthly | AED 24.99 | 400 GB storage, 1 TB transfer |
| Pro I | Monthly | AED 49.99 | 2 TB storage, 2 TB transfer |
| Pro II | Monthly | AED 99.99 | 8 TB storage, 8 TB transfer |
| Pro III | Monthly | AED 139.99 | 16 TB storage, 16 TB transfer |
| Pro Lite | Yearly | AED 249.99 | 400 GB storage, 1 TB transfer |
| Pro I | Yearly | AED 499.99 | 2 TB storage, 2 TB transfer |
| Pro II | Yearly | AED 999.99 | 8 TB storage, 8 TB transfer |
| Pro III | Yearly | AED 1,399.99 | 16 TB storage, 16 TB transfer |
Your consumer rights in United Arab Emirates
Legal context
UAE consumer protection laws do not automatically grant a right of cancellation or refund for digital subscriptions unless there is a defect, misrepresentation, or breach of contract.
What you can do
- Request a refund directly from MEGA if there was an error or misleading information.
- If unsatisfied, escalate the dispute to UAE consumer protection authorities and include documentation of your communications.
Practical advice
Keep screenshots, receipts, and timestamps of communications. Early escalation improves chances for a positive outcome when terms are disputed or unclear.
Customer experiences
Positive feedback
Many UAE users praise MEGA for strong file encryption, cross-device syncing, ease of sharing, and generous free storage. Specific features like 'file request' receive favorable mentions.
Negative feedback
Reported issues include occasional difficulty cancelling, confusion over billing (monthly vs annual), limited refund outcomes in UAE, and mixed support responsiveness.
Balance
Overall sentiment is mixed: strong technical features and security versus occasional customer service and billing friction. Consider testing the free tier before committing to a paid plan.
Documentation checklist
What to include when contacting MEGA
- Account email or user ID used with MEGA.
- Subscription receipt or transaction reference (from MEGA, Apple, or Google).
- Date and time of charge and the amount charged.
- Clear explanation of why you request cancellation or refund (mistake, duplicate, mis-billing, etc.).
What to include if escalating to UAE authorities
- All correspondence with MEGA including support tickets and email replies.
- Screenshots of your MEGA account plan page showing the plan and renewal dates.
- Payment proof (card statement or App Store/Play Store order receipt).
Common mistakes
Assuming MEGA can cancel App Store purchases
Many users assume MEGA can cancel subscriptions bought through Apple or Google. App store purchases must be cancelled through the respective store's subscription settings.
Waiting until renewal day
Waiting until the renewal date can result in a missed cutoff and an immediate charge. For App Store subscriptions allow at least 24 hours, and for web subscriptions cancel before the billing date.
Not keeping documentation
Failing to save receipts, screenshots, or support replies weakens refund requests and dispute escalations. Always collect proof before and after cancellation attempts.
Comparative recap
Quick plan comparison
The table below summarises key plan points (monthly vs yearly) to help you compare at a glance.
How to use this table
Use this as a quick reference when deciding whether to cancel, downgrade, or switch plans. Verify current prices in your account before making a decision.
| Plan | Monthly (AED) | Yearly (AED) | Storage |
|---|---|---|---|
| Pro Lite | AED 24.99 | AED 249.99 | 400 GB |
| Pro I | AED 49.99 | AED 499.99 | 2 TB |
| Pro II | AED 99.99 | AED 999.99 | 8 TB |
| Pro III | AED 139.99 | AED 1,399.99 | 16 TB |
After cancelling
Check your account
Confirm the cancellation in your MEGA account plan page and keep a screenshot showing the cancelled or non-renewing status.
Useful links and support
- MEGA main site: https://mega.nz/
- Account/Plan page: https://mega.nz/fm/account/plan
- MEGA help & support: https://mega.nz/help
Escalation steps
If you do not receive a satisfactory response from MEGA, collect your documentation and consider submitting a consumer complaint to UAE authorities detailing the issue and timeline.
Address
MEGA corporate contact
Level 21, Huawei Centre, 120 Albert Street, Auckland Central, Auckland 1010, New Zealand.
Support email
For account help and refund requests contact: support@mega.nz.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.