Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wetransfer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Wetransfer: Easy Method
What is WeTransfer
Overview
WeTransfer is a cloud-based file transfer service that lets users send large files quickly and simply. It offers a free tier for small transfers and paid plans for larger limits and extra features.
Key features
Paid plans (Workspace/Ultimate/Starter) increase file size limits, storage, and customization options. The service focuses on ease of use and fast transfers for individuals and teams.
How to cancel WeTransfer
Cancel via WeTransfer website (recommended)
- Log into your paid WeTransfer account.
- Go to your Workspace name → Account settings → Plan and payment.
- Select Manage plan → Cancel plan, tick the disclaimer and confirm using the red cancel button.
- Confirmation appears in your account; keep a screenshot or note of the confirmation for records.
Cancel via mobile app stores
- iOS (App Store): Open Settings → tap your Apple ID/name → Subscriptions → select WeTransfer → Cancel Subscription → Confirm.
- Android (Google Play): Open Google Play Store app → tap profile icon → Payments & subscriptions → Subscriptions → select WeTransfer → Cancel subscription → follow instructions.
- For App Store purchases you must cancel through Apple; for Google Play purchases cancel through Google Play.
What happens when you cancel
Billing and access
For web subscriptions, cancellation takes effect at the end of your current billing period. You keep paid features until that date.
Data retention and transfers
Active transfers and stored items remain available for up to 28 days after cancellation before they are permanently deleted. Back up anything you need before the retention period ends.
Will I get a refund?
Refund policy for web purchases
WeTransfer may refund the most recent charge in many cases: weekly/monthly charges within 20 days and yearly charges within 60 days. Enterprise (Sales-team) purchases are excluded.
Refunds are usually credited to the original payment method and the account may be downgraded immediately after refund processing.
Refunds for App Store and Google Play purchases
- iOS/App Store: WeTransfer cannot issue refunds for App Store purchases. Request refunds via reportaproblem.apple.com.
- Google Play: Request a refund via the Play Store "Report an issue" flow or Google Play support; you may be asked to send diagnostics or details to WeTransfer support.
WeTransfer plans and pricing
Available plans (UAE App Store prices)
| Plan | Price (AED) | Period | Notes |
|---|---|---|---|
| Starter - Weekly | AED 12.99 | Weekly | Entry-level weekly plan |
| Starter - Weekly | AED 14.99 | Weekly | Variant / App Store tier |
| Ultimate - Weekly | AED 29.99 | Weekly | Premium weekly plan |
| Ultimate - Weekly | AED 39.99 | Weekly | Premium weekly plan (variant) |
| Ultimate - Monthly | AED 63.99 | Monthly | Premium monthly plan |
| Transfer plan - Monthly | AED 69.99 | Monthly | Transfer-specific monthly plan |
Notes on pricing
Prices above are taken from UAE Apple App Store listings and include noted variants. Duplicate or variant entries may reflect App Store tiers or currency display differences.
For the most current prices and plan details, check the official WeTransfer pages or your App Store listing in UAE.
Your consumer rights in United Arab Emirates
Practical rights and steps
UAE consumers should first attempt to resolve billing or refund issues with the merchant and the payment provider (bank or card issuer).
If the purchase was made via an app store, use the marketplace refund and dispute processes (Apple or Google) before escalating locally.
Escalation and official help
- Contact your card issuer or bank to request a chargeback if you cannot resolve billing issues directly.
- Report unresolved consumer complaints to the UAE government consumer protection resource at u.ae - Consumer Protection.
Customer experiences
Positive feedback
Many UAE users praise WeTransfer for simplicity, speed, and reliability when sending large files. Users frequently highlight ease of use for video and media transfers.
Common complaints
Some reviewers report billing and refund difficulties, unexpected charges after cancellation, and slow or unhelpful support responses.
These issues appear most often with App Store/Play purchases and complex account changes; keeping records of confirmations helps when disputing charges.
Documentation checklist
What to gather before cancelling or disputing
- Account email and username used for WeTransfer.
- Screenshot of subscription or billing page showing plan and renewal date.
- Confirmation emails or receipts for the charge you want refunded.
- Any cancellation confirmation screenshot or message from WeTransfer or app store.
Where to submit documents
- WeTransfer support via official Help/Contact pages: wetransfer.com/help.
- Apple refunds via reportaproblem.apple.com and Apple Support.
- Google Play support via Google Play Refunds.
Common mistakes
Cancelling in the wrong place
Many users try to cancel on the WeTransfer site when the subscription was purchased through Apple or Google. That will not stop auto-renewals from the app store.
Missing documentation
Not saving receipts or cancellation confirmations makes it harder to get refunds or prove a cancellation. Always keep screenshots and emails.
Comparative recap
Fast comparison of cancellation and refund routes
| Channel | How to cancel | Refund possibility |
|---|---|---|
| WeTransfer website (web) | Account settings → Plan and payment → Manage plan → Cancel plan | Refunds possible (weekly/monthly within 20 days; yearly within 60 days); self-service and contact form available |
| App Store (iOS) | Apple ID Settings → Subscriptions → Cancel (must cancel via Apple) | WeTransfer cannot refund; request via Apple at reportaproblem.apple.com |
| Google Play Store (Android) | Google Play → Payments & subscriptions → Subscriptions → Cancel | Request refund via Google Play "Report an issue" or Play support; may involve diagnostic steps |
After cancelling
Actions to take immediately
- Download or backup any files or transfers you want to keep before the 28-day retention ends.
- Save cancellation confirmation and the last receipt for potential refunds or disputes.
Useful official links
- WeTransfer help and contact: wetransfer.com/help
- Apple refund requests: reportaproblem.apple.com
- Google Play refund help: support.google.com/googleplay
- UAE consumer protection information: u.ae - Consumer Protection
Address
WeTransfer corporate address
The Barbon Buildings, 15 Red Lion Square, London, WC1R 4QH, United Kingdom.
Support contact
For account and refund requests use the WeTransfer Help/Contact pages: wetransfer.com/help.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.