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cancellation Arlo: Easy Method
What is Arlo
Overview
Arlo is a provider of home and small-business security cameras and cloud video storage plans. Its service lets users record, store, and view footage from Arlo cameras through an account and mobile app.
How the service is delivered
Arlo subscriptions are delivered as cloud plans tied to your Arlo account or to the platform used to buy the subscription (Apple App Store or Google Play).
Hardware (cameras, base stations) and cloud plans are managed separately; cancellation steps depend on how you originally subscribed.
How to cancel Arlo
Cancel via Arlo web account (preferred)
- Go to my.arlo.com and sign in with your Arlo account.
- Navigate to Settings → Subscription → Cancel Subscription (or Cancel Trial) and follow the on‑screen prompts.
- Keep a screenshot or confirmation email for your records after cancellation.
Cancel via mobile app stores
- If you subscribed through the Apple App Store (iOS): cancel via your Apple ID Subscriptions: Settings → your name → Subscriptions → Arlo subscription → Cancel Subscription. See Apple guidance: manage subscriptions on Apple.
- If you subscribed via Google Play: open the Play Store app → profile → Payments & subscriptions → Subscriptions → select Arlo → Cancel. See Google guidance: manage subscriptions on Google Play.
Important notes about cancellation method
- Always cancel using the same method you used to subscribe (web, Apple, or Google). Arlo Support cannot cancel a store subscription for you.
- If you have trouble, use Arlo chat/support advised on Arlo help pages: Arlo cancellation FAQ.
What happens when you cancel
Access and renewal
When you cancel, your subscription will stop renewing at the end of the current billing period.
You retain access to paid features for the remainder of that billing period.
Data and recordings
According to Arlo policy, cloud recordings are removed after cancellation - Arlo’s support documentation notes recordings are deleted 48 hours after cancellation for some plans.
Download any footage you need before the end of the access period to avoid permanent loss.
Will I get a refund?
Arlo's standard refund policy
Arlo’s terms state that subscription fees are non‑refundable and partial billing‑period credits are generally not provided.
Arlo may, at its discretion, issue a credit in exceptional cases; this is not guaranteed.
Hardware returns and exceptions
- Products bought from Arlo.com: returns accepted within 30 days of shipment for a full refund of the purchase price (shipping usually non‑refundable).
- Return authorisation (RMA) must be issued and the product returned within 14 days of the RMA; RMA numbers expire after 14 days and failure to return properly can forfeit the refund.
- Check Arlo’s terms and sale policies for specific conditions: Arlo terms and Arlo terms of sale.
Arlo plans and pricing
Overview of available plans
Below are approximate AED conversions of Arlo plan pricing (sourced from SGD pricing converted to AED). Official UAE pricing was not available; actual local prices may differ.
Current plan table
| Plan | Approx. Price (AED/month) | Billing | Features |
|---|---|---|---|
| Basic (Single Camera) | Approximately AED 18.00 | Monthly (billed annually) | 30‑day cloud storage up to 4K; Smart Activity Zones |
| Basic (Unlimited Cameras) | Approximately AED 29.25 | Monthly (billed annually) | Same as Basic Single, covers unlimited cameras |
| Plus (Unlimited Cameras) | Approximately AED 40.50 | Monthly (billed annually) | Includes Basic features plus person/vehicle recognition and advanced detections (beta) |
Your consumer rights in United Arab Emirates
Cooling-off and returns
Under UAE consumer protection law, online purchases commonly include a cooling‑off period (typically 14 days), which may entitle you to a refund even if a seller’s policy states otherwise.
Seller return policies cannot override mandatory consumer rights provided by UAE law.
How to escalate disputes
If you experience overcharging, disputes, or denied rights, you may file a complaint with the UAE Ministry of Economy consumer protection division.
See UAE consumer protection resources: UAE Ministry of Economy - Consumer Protection.
Customer experiences
Positive feedback
Some long‑term Arlo users report reliable hardware performance and years of trouble‑free operation.
Positive notes often refer to camera quality and basic reliability when systems are set up correctly.
Common negative feedback
- Many users report frustrating customer‑service experiences (slow responses, limited phone support).
- Frequent complaints include connectivity issues (cameras going offline), app instability, and hardware failures.
- The subscription requirement for cloud access is frequently criticized when basic features appear restricted without a plan.
Documentation checklist
What to prepare before contacting support
- Arlo account email address and login details (do not share passwords when requesting help).
- Order number or proof of purchase (for hardware returns or billing disputes).
- Subscription receipt or billing statement showing charges you want to dispute.
Additional helpful items
- Screenshots of app/subscription pages and confirmation of cancellation steps taken.
- RMA number and tracking details when returning hardware to Arlo.com.
Common mistakes
Cancelling through the wrong place
A frequent error is trying to cancel a subscription in the Arlo app when the subscription was purchased through Apple or Google.
Always cancel via the platform you used to subscribe to avoid automatic renewals and duplicate charges.
Missing return windows or RMA steps
Another common mistake is assuming returns are accepted without an RMA or after the 14‑day RMA window; this can forfeit refunds.
Request an RMA promptly and return items in original packaging to meet Arlo’s conditions.
Comparative recap
Quick comparison of cancellation routes
| Topic | Web (my.arlo.com) | Apple App Store (iOS) | Google Play |
|---|---|---|---|
| How to cancel | Settings → Subscription → Cancel | iOS Settings → Subscriptions → Cancel | Play Store → Subscriptions → Cancel |
| Refunds | Generally non‑refundable; hardware returns handled separately | Refunds handled per Apple policies and Arlo’s terms | Refunds handled per Google/Arlo policies |
| Access after cancel | Active until end of billing period; recordings may be deleted after cancellation | Active until end of billing period; app‑store subscriptions stop renewing | Active until end of billing period; app‑store subscriptions stop renewing |
| Need Arlo support to cancel? | No - use account settings | No - cancel via Apple account | No - cancel via Google Play |
After cancelling
Download important footage
Before your paid access ends, download any video you need to local storage to prevent permanent loss.
Check the app or web portal for export/download options and confirm files are saved safely.
Useful links and contacts
- Manage your Arlo account: my.arlo.com
- Arlo cancellation & refund FAQ: Arlo support cancellation FAQ
- Arlo terms and sale policies: Terms | Terms of Sale
- UAE consumer protection: Ministry of Economy - Consumer Protection
Address
Arlo corporate address
2200 Faraday Avenue, Carlsbad, California, 92008, United States of America.
Support channels
For account and billing issues, use the Arlo support pages linked above to locate chat, help articles, and contact options available in your region.
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Written by Sara Al Tamimi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.