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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Amboss service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Amboss: Easy Method
What is AMBOSS
Overview
AMBOSS is an online medical learning platform offering a clinical library, question bank (Qbank), and clinical decision tools for students and clinicians.
The service is subscription‑based and available on the web and via mobile apps (iOS and Android).
Primary uses
Users rely on AMBOSS for exam preparation, clinical reference, and practice question sets tailored to medical curricula.
Subscriptions can be purchased directly on the AMBOSS website or through app stores.
How to cancel AMBOSS
Cancel via web (direct / AMBOSS account)
- Log in at AMBOSS.
- Go to Account → Memberships & Licenses.
- Click "Cancel Membership" to stop auto‑renewal; follow on‑screen prompts to confirm.
- Monthly plans remain active until the end of the paid month; yearly plans remain active for the paid 12 months.
Cancel via mobile app stores
- iOS (App Store): Open the App Store or Apple ID settings and cancel the subscription there; AMBOSS cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel subscriptions in your Google Play account subscriptions; Google Play handles changes and cancellations for Android purchases.
- If you have trouble, contact the app store’s support for assistance (see links below).
What happens when you cancel
Access after cancellation
For web purchases, access remains until the end of the current billing period (monthly or yearly) after cancellation.
For App Store or Google Play purchases, access rules are set by the store; typically access continues until the current paid period ends.
Renewal and billing
Automatic renewal stops after successful cancellation; you will not be charged again for future periods.
Make sure to confirm cancellation within the account or app store to prevent unexpected renewals.
Account and data
Your AMBOSS account and study data generally remain available after subscription expiry unless you request account deletion.
To remove account data, contact AMBOSS customer support via official channels.
Will I get a refund?
30‑day money‑back guarantee (direct purchases)
AMBOSS offers a 30‑day money‑back guarantee for purchases made directly through AMBOSS.
- To request a refund within 30 days, email refund@amboss.com with proof of payment and order details.
- Refund applies only to direct purchases on the AMBOSS platform.
App Store and Google Play purchases
Purchases made via the App Store or Google Play must be refunded through the respective store.
AMBOSS cannot process refunds for store purchases; contact Apple or Google support for help.
Other exceptions and timing
- Statutory 14‑day withdrawal applies in EU/UK/Brazil; UAE is not listed under AMBOSS’s statutory withdrawal note.
- Users have reported refund processing times of up to 10 working days for direct refunds.
AMBOSS plans and pricing
Price presentation
Official AMBOSS prices are listed in USD; AED amounts below are approximate conversions using ~1 USD = 3.68 AED.
Third‑party local offers in AED or SAR are unofficial unless clearly sold by AMBOSS.
Available plans
| Plan | Price (USD / approx. AED) | Period | Features |
|---|---|---|---|
| Library + Qbank (Monthly) | US$19.99 (~AED 73.5) | Monthly | Unlimited library access, 50 Qbank questions/month |
| Library + Qbank (Yearly) | US$12.50/month equivalent (~AED 46/month equivalent) | Billed yearly | Unlimited library access, 50 Qbank questions/month |
| Library + Clinical Tools (Monthly) | US$29.99 (~AED 110.5) | Monthly | Diagnostic/algo tools, checklists, differential diagnoses, drug info, mobile app |
| Library + Clinical Tools (Yearly) | US$21.58/month equivalent (~AED 79.5/month equivalent) | Billed yearly | Diagnostic/algo tools, checklists, differential diagnoses, drug info, mobile app |
| Qbank Bundle (Full Access) | US$448 (~AED 1,648/year) | Yearly | Full Qbank access + Library |
| Student Life (5 years) | US$1,199 (~AED 4,415 total) | Multi‑year (access until end of PGY‑1) | Unlimited Library + Qbank for med school through residency |
Your consumer rights in United Arab Emirates
What AMBOSS states
AMBOSS’s terms note a 30‑day money‑back guarantee for direct purchases; statutory 14‑day withdrawal rights cited by AMBOSS apply only to specific jurisdictions (EU, UK, Brazil).
App store purchases are governed by Apple and Google Play policies, not AMBOSS refund rules.
Practical guidance for UAE consumers
The UAE is not listed by AMBOSS as having statutory 14‑day withdrawal rights under their international notes.
If you purchased directly, use the 30‑day guarantee; if via an app store, contact the store for refunds.
How to escalate local issues
If you have a consumer complaint in UAE that cannot be resolved with AMBOSS, consider contacting local consumer protection authorities for guidance.
Keep records of correspondence, receipts, and cancellation confirmations to support any escalation.
Customer experiences
Common negative reports
- Some users report automatic blocks due to international sanction screening and extended verification delays.
- There are reports of technical access problems while a valid subscription is active.
- Confusion around cancellation has led to unexpected renewals for some users.
Refund and support feedback
Users report delays in refund processing; direct refunds may take several working days to complete.
Frustration is common when refunds are requested for App Store purchases, because AMBOSS does not control those refunds.
Positive aspects (typical)
Many users appreciate the comprehensive library and Qbank features for exam preparation and clinical reference.
When account and billing issues are handled promptly by support, users report satisfactory resolutions.
Documentation checklist
Required for direct refund requests
- Proof of payment (receipt, transaction ID, or order confirmation).
- Your AMBOSS account email and username.
- Dates of purchase and cancellation request.
Required for App Store / Google Play requests
- App Store or Google Play receipt (from Apple/Google purchase history).
- Order number shown on the store receipt.
- Screenshots of subscription status and any error messages.
Common mistakes
Not cancelling in the correct place
Example: Cancelling on the AMBOSS website while the subscription was purchased via the App Store will not stop App Store renewals.
Always cancel through the platform that issued the charge (AMBOSS website vs. Apple ID vs. Google Play).
Missing proof when requesting refunds
Example: Contacting support without a receipt or order ID delays refund processing.
Attach proof of payment and your account email to streamline the request.
Assuming immediate refunds for store purchases
Example: Expecting AMBOSS to refund an App Store purchase - only Apple or Google can process that refund.
Contact the respective store and keep AMBOSS informed if parallel support is needed.
Comparative recap
Quick comparison
| Method | How to cancel | Refunds available from AMBOSS? | Notes |
|---|---|---|---|
| Web (direct via AMBOSS) | Account → Memberships & Licenses → Cancel Membership | Yes, 30‑day money‑back guarantee for direct purchases | Access continues until end of paid period; email refund@amboss.com with proof |
| iOS (App Store) | Cancel in App Store / Apple ID subscriptions | No - request refund via Apple Support | AMBOSS cannot cancel or refund App Store subscriptions |
| Android (Google Play) | Cancel in Google Play subscriptions | No - request refund via Google Play Support | Store policies apply; contact Google Play for refunds |
After cancelling
Immediate steps
- Save cancellation confirmation and screenshots of subscription status.
- If you want a refund for a direct purchase, email refund@amboss.com with proof of payment.
Useful official links
- AMBOSS main site: https://www.amboss.com/int
- Apple support (subscriptions & refunds): https://support.apple.com
- Google Play support (subscriptions & refunds): https://support.google.com/googleplay
Address
Local AMBOSS entity (UAE)
Amboss Global Middle East General Trading LLC
Office No.12, Souk AL Musalla Building, Meena Bazar, Dubai, United Arab Emirates - 312115
Contact pointer
For billing and refund requests for direct purchases, email refund@amboss.com.
For App Store or Google Play issues, contact the respective store support using the links above.
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FAQ
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