cancellation Flowkey: Easy Method

What is Flowkey

Overview

Flowkey is an interactive piano-learning platform that combines video lessons, sheet music, and real-time feedback to help beginners and experienced players learn songs and techniques.

How it works

Lessons include step-by-step tutorials, play-along features, and note recognition via microphone or MIDI input to give you immediate feedback on your playing.

How to cancel Flowkey

Cancel via Web (recommended)

• Log in at flowkey.com on a laptop/PC/Mac.
• Go to Settings (gear icon bottom-left) → Account → Cancel/Unsubscribe.
• Cancel at least 24 hours before the renewal date to avoid auto-renewal.

Cancel via App Stores or other methods

• Apple App Store: Open App Store → tap your profile → Subscriptions, or go to Settings → your name → Subscriptions. Managed only by Apple.
• Google Play Store: Open Google Play → Subscriptions and cancel there. Managed only by Google Play.
• Other options: email [email protected] to request cancellation or send a postal cancellation to flowkey GmbH Alt‑Moabit 103, 10559 Berlin. Online account cancellation is fastest.

What happens when you cancel

Access after cancellation

When you cancel, you will typically keep access to Premium features until the end of the current paid period.

If you cancel during a free trial before it ends, access usually stops at trial expiry unless stated otherwise.

Billing, renewal and data

Canceling stops auto-renewal at the end of the billing period; you will not be charged for subsequent periods if cancellation is completed in time (allow at least 24 hours before renewal).

Account data (profile, progress, saved songs) is usually retained. Contact support to request data export or deletion.

Will I get a refund?

Official refund policy

• There is a 7-day free trial for some platforms; cancel up to 24 hours before the trial ends to avoid being charged.
• Flowkey’s official sources do not guarantee refunds once a paid subscription charge has occurred.

Exceptions and unverified reports

• Some third-party articles mention possible refunds for accidental purchases, technical issues, or dissatisfaction within 14 - 30 days, but these are not confirmed by flowkey’s official policy.
• If you believe you have grounds for a refund (e.g., technical failure or accidental purchase), contact [email protected] with order details and screenshots; include the platform used (Web, App Store, Google Play).

Flowkey plans and pricing

Pricing availability

Flowkey publishes current prices on its website and app stores. Pricing varies by country, currency, and promotional offers.

Contact for exact prices

Because prices change and regional rates apply, contact Flowkey or check the official pages for up-to-date pricing.

For current prices and offers see the official site: flowkey.com.

Your consumer rights in United Arab Emirates

Relevant UAE rules

Digital content in the UAE is covered by Federal Consumer Protection Regulations and related rules administered by local economic departments.

These regulations may allow a withdrawal within a 'reasonable period' or 14 days if digital content is not yet accessed, but application depends on whether the trial was used or content accessed.

How to pursue a remedy

• First contact Flowkey support at [email protected] with your evidence and order details.
• If unresolved, UAE consumers can escalate issues to local consumer protection authorities such as the Department of Economy and Tourism or equivalent local regulator for guidance and complaints.

Customer experiences

Positive feedback

• Users appreciate the "Follow and Play along" feature, structured lessons, and variety of songs and skill levels.
• Many praise the clarity of video lessons and step-by-step teaching approach.

Common criticisms

• Some users report the app can be picky with microphone note recognition and timing; MIDI input is often recommended for better accuracy.
• Occasional complaints relate to slow or unsatisfactory customer support responses.

Documentation checklist

Essential items to prepare

• Account email and username used for Flowkey.
• Order confirmation or subscription receipt (from Flowkey, Apple, or Google Play).
• Payment method details and transaction date.

Helpful extras

• Screenshots of subscription status or renewal date in your Flowkey account or app store.
• Any support correspondence or error messages if you’re requesting a refund for technical reasons.

Common mistakes

Timing errors

Waiting until the renewal day can cause an unintended charge; cancel at least 24 hours before renewal to be safe.

Example: cancelling on the renewal day may be processed after the billing system charges you.

Wrong cancellation channel

Cancelling in the Flowkey web account does not stop App Store or Google Play-managed subscriptions; cancel through the store that manages your payment.

Example: if you subscribed via Apple, cancel in your Apple Subscriptions, not only on flowkey.com.

Comparative recap

Quick comparison

Key takeaway

Cancel via the exact platform that billed you and allow at least 24 hours before renewal. Contact support for disputes or refund requests.

After cancelling

Confirm cancellation

• Check your account settings for cancellation confirmation and the subscription end date.
• Save confirmation emails or screenshots showing the cancellation and end date.

Useful links

• Official site: https://www.flowkey.com/en
• Help center: https://help.flowkey.com

Address

Company headquarters

flowkey GmbH

Alt‑Moabit 103, 10559 Berlin, Germany

Support contact

Email: [email protected]

For postal cancellation, send a signed request to the address above and keep proof of postage.