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cancellation Craftsy: Easy Method
What is Craftsy
Overview
Craftsy is an online learning platform offering video courses and resources in crafts, cooking, sewing, and creative hobbies.
Users access instructor-led tutorials through a subscription model or by purchasing individual classes on the Craftsy website.
Core offerings
Content includes recorded video lessons, pattern files, recipes, and community features for hobbyists and makers.
The service is US-based and delivers digital access immediately after purchase or subscription activation.
How to cancel Craftsy
Cancel via website or email
- Log in to your account at Craftsy and look for account or subscription settings.
- If you cannot find a cancel button, email [email protected] with your account details and a clear request to cancel the subscription.
- Note the cancellation becomes effective at the end of your current billing cycle; you retain access through that term.
Cancel by phone
- Call Craftsy customer service at 1‑888‑891‑7203 (Central Time, Mon - Fri 8:00 AM - 4:30 PM) and request cancellation.
- Ask the agent to confirm the cancellation date and to send written confirmation (email) of the request.
If app or interface has no cancel button
- Some users report no visible cancel option in apps; in that case use the email or phone methods above.
- Keep copies of emails, call reference numbers, and dates as proof of your cancellation attempt.
What happens when you cancel
Access and billing
Cancellation typically becomes effective at the end of the current billing cycle.
There are generally no partial-term refunds; you keep access until the term expires.
Renewal and recurring charges
Users have reported instances where cancellations were later ignored and auto-renewals occurred.
Monitor your bank statements after cancellation and keep cancellation confirmation for disputes if needed.
Account data and content
Your account and purchased course content may remain accessible through the end of the paid term.
After the term ends, access to subscription-only content is typically removed unless you repurchase or resubscribe.
Will I get a refund?
Official policy
As of mid-2023 Craftsy’s policy has been reported as "no refunds, period" for unintended renewals and similar requests.
Refunds are therefore generally denied under the official stance reported by users.
Exceptions and practical tips
- Some customers have obtained refunds after persistent disputes or by filing a chargeback with their bank.
- Occasionally Craftsy has offered store credit or partial refunds (e.g., a credit amount), but this is not guaranteed.
- If you want a refund, document your cancellation attempts and contact your card issuer if the company will not cooperate.
Craftsy plans and pricing
Pricing availability
No official or publicly listed Craftsy subscription pricing in AED (United Arab Emirates) for 2024 - 2025 could be found on the App Store or the official site.
International pricing may vary by billing currency; confirm price in your account before subscribing.
How to confirm pricing
Check your account billing page on Craftsy or contact customer service for an exact amount in your currency.
Be aware of any taxes or currency-conversion charges applied by your card issuer.
| Plan | Price (AED) | Notes |
|---|---|---|
| Subscription | Contact for pricing | No official AED pricing publicly listed; confirm on account or with support |
| One-time course purchases | Contact for pricing | Prices vary by course and may display in USD at checkout |
Your consumer rights in United Arab Emirates
Cooling-off period and digital content
UAE law does not always grant a statutory 14-day cooling-off period for digital subscriptions bought from foreign platforms when immediate access was provided and consented to.
If you received immediate service or content, the usual EU-style cancellation rights may not apply.
Complaints and enforcement in the UAE
Unfair or deceptive practices - such as hidden auto-renewals or denial of cancellation - may be reported to UAE consumer protection authorities.
For guidance and to lodge complaints, consult the UAE Ministry of Economy: https://www.economy.gov.ae/ and your local Department of Economy (for example https://ded.ae/).
Customer experiences
Positive reports
Some users reported straightforward cancellations and quick refunds when contacting support by phone.
Other customers praised the quality of Craftsy content and learning value, especially for longtime users.
Negative reports
Many reviews describe unexpected auto-renewals, lack of renewal notifications, and difficulty getting refunds.
Community threads report instances where cancellations were not honored and repeated unauthorized charges followed smaller trial fees.
Documentation checklist
Required documents
- Account username or email displayed on the Craftsy account.
- Payment details (last 4 digits of card, transaction date) for renewal charges.
- Copies of cancellation emails or confirmation messages from support.
Helpful supporting items
- Screenshots of the subscription page, lack of cancel button, or renewal notices.
- Call reference numbers and names of support agents if you used the phone line.
- Bank statement entries showing the charge(s) in question for dispute or chargeback.
Common mistakes
Cancelling in the wrong place
Users sometimes assume tapping an app icon or uninstalling the app cancels the subscription; it does not.
Always cancel from the provider’s account page or via the official email/phone channel and obtain confirmation.
Assuming refund guarantees
Expecting an automatic refund for unintended renewals is risky - Craftsy has been reported to deny refunds under its current policy.
If you rely on refunds, prepare to escalate with your bank or consumer protection bodies if needed.
Comparative recap
Quick summary
Use email or phone as primary cancellation routes; keep records and monitor statements after cancelling.
Refunds are unlikely but sometimes achieved via dispute or chargeback.
Choosing the best method
Phone is fastest for immediate confirmation; email creates a written record. Use both when possible.
If cancellation is not honored, escalate to your card issuer and UAE consumer protection authorities.
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Online account page | Variable (may lack cancel button) | Low (policy: no refunds) | Best for immediate self-service if option is available |
| Email ([email protected]) | Moderate (creates written proof) | Low to moderate (depends on case) | Use when account UI lacks a cancel button |
| Phone (1‑888‑891‑7203) | High (fastest, get confirmation) | Low to moderate | Ask for written confirmation and a reference number |
| Bank chargeback | Low to moderate (requires time/effort) | Moderate to high (depends on bank) | Effective when company refuses to refund; requires documentation |
After cancelling
Monitor your statements
Check your card and bank statements for at least one billing cycle after cancellation to confirm no further charges occur.
If you see an unauthorized renewal, contact the card issuer immediately and file a dispute if necessary.
Useful links and follow-up
- Official Craftsy website and account management: https://www.craftsy.com/
- UAE consumer protection and complaint guidance: https://www.economy.gov.ae/
Address
Company address
Craftsy (business contact address): 2955 Xenium Lane N Suite 10, Plymouth, MN 55441, USA.
Use the address for formal correspondence if needed.
Support contacts
Email: [email protected] - use this for written cancellation requests and keep copies of your messages.
Phone: 1‑888‑891‑7203 (Central Time, Mon - Fri 8:00 AM - 4:30 PM) - request confirmation and a reference number during the call.
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Written by Reem Al Falahi
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.