Cancel Craftsy: Easy Method

What is Craftsy

Service overview

Craftsy is an online platform offering video courses and resources for crafts such as sewing, knitting, quilting, baking and more.

The service provides paid subscription plans and one‑off course purchases delivered via web and mobile apps.

How it is delivered

Courses are accessed through the Craftsy website and through mobile apps on iOS and Android.

Billing and subscriptions may be handled directly by Craftsy or by the app store used to purchase the subscription.

How to cancel Craftsy

Cancel via the Craftsy website (web)

• Log in to your account at the Craftsy website.
• Go to Account or Profile, then open Subscriptions or Billing settings.
• Select the active subscription and choose Cancel to stop renewal.
• Confirmation is usually shown on screen; keep a screenshot or confirmation email.

Cancel via mobile app stores

• App Store (iOS): Subscriptions must be cancelled through Apple’s subscription settings; Craftsy cannot cancel it on your behalf.
• Google Play (Android): Cancellation must be handled through Google Play subscription settings; Craftsy cannot cancel it directly.
• Open your device’s subscriptions screen, find Craftsy, and follow the platform prompts to cancel.

Cancel via customer support

• Email or phone Craftsy support and request cancellation, noting your account details for verification.
• Processing may take 1 - 2 business days; expect a follow‑up or confirmation once processed.
• Keep the support email or case ID as proof of your request.

What happens when you cancel

Access after cancellation

If you cancel, renewal is stopped but you typically retain access until the end of your current paid billing period.

No immediate loss of content access should occur unless the account is closed for another reason.

Billing and data

Auto‑renewal is disabled for future billing cycles after cancellation; past charges remain unchanged.

Account data and course progress usually remain available; if you want data removed, request account deletion from support.

Will I get a refund?

Standard refund policy

Craftsy does not provide refunds for partially unused membership periods; you can continue using benefits until the term ends.

No partial‑term refunds are available once a charge has been processed.

Exceptions and reported outcomes

• Occasional courtesy refunds have been reported by some users after disputing charges or requesting a refund; these are discretionary and not guaranteed.
• Users report risks around unexpected auto‑renewals and difficulty obtaining refunds when purchases were made via Google Pay, PayPal, or expired cards.

Craftsy plans and pricing

Overview of common plans

Plan names and prices vary by region and store. Below are examples shown on App Store listings for New Zealand users.

Confirm prices in your local App Store before purchasing.

Sample pricing table

Your consumer rights in New Zealand

Legal protections

In New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to digital subscription services.

Services must be provided with reasonable care and skill and advertising must not be misleading or deceptive.

Remedies and how to act

• If you believe Craftsy’s conduct was misleading or you were wrongly charged, you can raise the issue with Craftsy support in the first instance.
• If unresolved, consumers can escalate to the Disputes Tribunal, Consumer Protection bodies, or the Commerce Commission for possible remedies including refund or cancellation.

Customer experiences

Positive feedback

Many users praise Craftsy for high‑quality instruction, a wide range of craft courses, and expert instructors.

Positive reviews highlight an engaging, user‑friendly learning experience and strong course content.

Negative feedback

Frequent complaints involve unexpected auto‑renewals, difficulty cancelling or finding support, and poor refund handling.

Reports include charges from expired cards, delayed renewal notices, and accounts being reactivated and billed unexpectedly.

Documentation checklist

What to prepare before cancelling

• Account email and username used to register with Craftsy.
• Subscription confirmation or receipt showing the transaction date and amount.
• Payment method used (credit card, PayPal, App Store, Google Play) and any relevant transaction IDs.

What to save after cancelling

• Cancellation confirmation message, screenshot, or email from Craftsy or the app store.
• Any support case numbers or correspondence if you requested cancellation through customer service.

Common mistakes

Assuming Craftsy can cancel app‑store subscriptions

A common error is asking Craftsy to cancel an iOS or Android subscription that was purchased through Apple or Google Play.

These must be cancelled in the app store account settings; Craftsy cannot cancel them on your behalf.

Missing proof of cancellation or relying on memory

Another frequent mistake is not saving cancellation confirmations, which makes disputes harder to resolve.

Always save screenshots, emails or support IDs and check your next billing statement to confirm no further charges.

Comparative recap

Quick comparison table

After cancelling

Check next billing and access

Confirm your account shows the subscription as cancelled and monitor your next bank or card statement for unexpected charges.

Keep using the service until the end of your paid period if access remains available.

Useful links

• Craftsy website - log in to manage subscriptions or contact support.
• Apple: cancel subscriptions - steps for App Store subscriptions.
• Google Play: cancel subscriptions - steps for Android subscriptions.
• Consumer Protection (New Zealand) - guidance on consumer rights and disputes.
• Commerce Commission (New Zealand) - for fair trading complaints.

Address

Craftsy corporate address

Craftsy is US‑based; the corporate address available for notices is:

TN Marketing, LLC, 2955 Xenium Lane N., Suite 10, Plymouth, MN 55441, United States

Notes about postal cancellation

No New Zealand‑specific postal cancellation address is publicly listed; use the web, app store or Craftsy support channels for cancellations.

If you need to send official correspondence, use the US address above and consider recorded delivery.