Cancel DUOLINGO online
Servicio de cancelación N°1 en Spain
4.9Calculated on 5.6K reviews
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Duolingo.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
cancellation Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a language-learning platform that offers bite-sized lessons, gamified exercises, and both free and paid subscription options.
It is available as a mobile app and on the web, supporting many languages and learning features such as streaks, points, and progress tracking.
Subscription context
Duolingo offers premium tiers (ad-free, extra features) sold directly and via app stores (Apple App Store, Google Play).
How you subscribed (App Store, Google Play, or web) determines where you must cancel and how refunds are handled.
How to cancel Duolingo
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Find Duolingo and tap "Cancel Subscription" to stop future renewals.
- You will retain access until the end of the current billing period.
Cancel on Android (Google Play) and Web
- Open the Google Play Store, tap Menu → Payments & subscriptions → Subscriptions, select Duolingo, then Cancel.
- On the web, sign in at duolingo.com, go to Settings (gear icon) → Manage Subscription, and cancel there.
- Always verify the cancellation confirmation email or screen to ensure the subscription is scheduled to stop.
What happens when you cancel
Access after cancellation
When you cancel, your paid access usually remains active until the end of the current billing period.
After that date your account reverts to the free tier and paid features are removed.
Account and data effects
Cancellation does not delete your Duolingo account or learning progress; your profile, scores, and history are retained.
If you want to remove your account entirely, use the account settings on the web to request deletion.
Will I get a refund?
Duolingo's refund policy
Payments made directly to Duolingo are generally non-refundable per the service terms.
Duolingo support may be limited; expect refusals for direct refund requests in many cases.
Refunds via app stores
- If you subscribed through Apple, request a refund via Apple's Report a Problem page: reportaproblem.apple.com.
- If you subscribed through Google Play, use Google Play's refund request flow: Google Play refunds.
- Apple and Google process refunds on their own timelines (Apple may take up to ~2 days; Google Play up to ~4 days to review).
Duolingo plans and pricing
Price overview
Official Duolingo pricing in AED is not published consistently; local reporting and user reports provide estimates below.
Use these figures as approximations and check your app store or duolingo.com for exact prices at purchase.
| Plan | Approx. Price | Period | Key features |
|---|---|---|---|
| Super Duolingo (StackSocial deal) | USD 84 / ~AED 308 (annual, deal) | Annual | Ad-free, unlimited hearts, offline lessons, mastery quizzes |
| Duolingo Premium (annual, typical) | USD 84 / ~AED 308 | Annual | Ad-free, progress features, offline access |
| Estimated local pricing (reported) | AED 60/month or ~AED 360/year | Monthly / Annual | Premium access (local reporting) |
| Super Duolingo Family (user-reported) | AED 459.99/year (reported) | Annual | Family plan (up to 6 users) - user-reported figure |
Pricing notes
These amounts are approximate and based on public reports; Duolingo may charge different local prices or run promotions.
For exact, up-to-date pricing check your app store subscription page or duolingo.com.
Your consumer rights in United Arab Emirates
Relevant UAE law
UAE Federal Law No. 15 of 2020 on Consumer Protection requires digital services to meet advertised quality; remedies include repair or refund when services are defective.
Federal Decree-Law No. 14/2023 covers trading by modern technological means and protects consumers buying digital services that are defective or not as described.
Practical rights and steps
- If a digital service is defective or not as described you can seek remedy under UAE law, including requesting a refund.
- Keep purchase records and communication when seeking redress through the merchant or UAE authorities.
- For the official legal texts see the UAE legislation portal: uaelegislation.gov.ae.
Customer experiences
Positive feedback
Many users praise Duolingo's gamification, short lessons, and motivation features that make daily learning easy to maintain.
Ad-free and extra-feature tiers are appreciated for improved focus and offline access.
Common complaints
Users often report issues with unexpected charges, unclear cancellation steps, or difficulty reaching responsive support.
Some feel recent product changes (e.g., energy systems) push learners toward paid tiers; support responsiveness is a frequently cited concern.
Documentation checklist
What to collect before contacting support
- Subscription confirmation or receipt (email or app store purchase history).
- Account email/username used for Duolingo.
- Date of purchase, billing cycle, and screenshots of subscription status if available.
When to use app store receipts
- If subscribed via Apple or Google, get the purchase receipt from the respective app store for refunds.
- Keep communication records with Duolingo and the app store during any refund request process.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel on the Duolingo website when the subscription was purchased via App Store or Google Play.
If you subscribed through an app store you must cancel through that store; cancelling on the web will not stop the app-store subscription.
Assuming immediate refunds or deletion
Expect access to continue until the billing period ends after cancellation; refunds are not guaranteed and depend on the payment channel.
Also, cancelling does not delete your account - you must request account deletion separately if desired.
Comparative recap
Quick comparison by subscription channel
| Channel | Where to cancel | Refund route | Typical outcome |
|---|---|---|---|
| iOS (App Store) | iPhone Settings → Subscriptions | Apple Report a Problem | Cancel in Settings; refunds via Apple review (possible) |
| Android (Google Play) | Google Play Store → Subscriptions | Google Play refund flow | Cancel in Play Store; refunds via Google review (possible) |
| Web (duolingo.com) | Account Settings → Manage Subscription | Request via Duolingo support (limited success) | Cancel on site; direct refunds are rarely granted |
After cancelling
Confirm the cancellation
Save the confirmation screen or email that shows your subscription will not renew.
Check your next billing statement or app-store subscription page to ensure the status changed to canceled.
Useful official links
- Duolingo support and cancellation help: support.duolingo.com
- Duolingo main site: duolingo.com
- Apple refund portal: reportaproblem.apple.com
- Google Play refund help: Google Play refunds
Address
Duolingo corporate address
Duolingo, Inc.
5900 Penn Avenue, 2nd Floor, Pittsburgh, Pennsylvania 15206, United States
Notes on contacting
There is no local UAE postal office for Duolingo; use the address above for formal correspondence or the in-app/web support channels for faster assistance.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.