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I hereby notify you of my decision to terminate the contract relating to the Duolingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a language-learning platform that offers bite-sized lessons, gamified exercises, and both free and paid subscription options.
It is available as a mobile app and on the web, supporting many languages and learning features such as streaks, points, and progress tracking.
Subscription context
Duolingo offers premium tiers (ad-free, extra features) sold directly and via app stores (Apple App Store, Google Play).
How you subscribed (App Store, Google Play, or web) determines where you must cancel and how refunds are handled.
How to cancel Duolingo
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Find Duolingo and tap "Cancel Subscription" to stop future renewals.
- You will retain access until the end of the current billing period.
Cancel on Android (Google Play) and Web
- Open the Google Play Store, tap Menu → Payments & subscriptions → Subscriptions, select Duolingo, then Cancel.
- On the web, sign in at duolingo.com, go to Settings (gear icon) → Manage Subscription, and cancel there.
- Always verify the cancellation confirmation email or screen to ensure the subscription is scheduled to stop.
What happens when you cancel
Access after cancellation
When you cancel, your paid access usually remains active until the end of the current billing period.
After that date your account reverts to the free tier and paid features are removed.
Account and data effects
Cancellation does not delete your Duolingo account or learning progress; your profile, scores, and history are retained.
If you want to remove your account entirely, use the account settings on the web to request deletion.
Will I get a refund?
Duolingo's refund policy
Payments made directly to Duolingo are generally non-refundable per the service terms.
Duolingo support may be limited; expect refusals for direct refund requests in many cases.
Refunds via app stores
- If you subscribed through Apple, request a refund via Apple's Report a Problem page: reportaproblem.apple.com.
- If you subscribed through Google Play, use Google Play's refund request flow: Google Play refunds.
- Apple and Google process refunds on their own timelines (Apple may take up to ~2 days; Google Play up to ~4 days to review).
Duolingo plans and pricing
Price overview
Official Duolingo pricing in AED is not published consistently; local reporting and user reports provide estimates below.
Use these figures as approximations and check your app store or duolingo.com for exact prices at purchase.
| Plan | Approx. Price | Period | Key features |
|---|---|---|---|
| Super Duolingo (StackSocial deal) | USD 84 / ~AED 308 (annual, deal) | Annual | Ad-free, unlimited hearts, offline lessons, mastery quizzes |
| Duolingo Premium (annual, typical) | USD 84 / ~AED 308 | Annual | Ad-free, progress features, offline access |
| Estimated local pricing (reported) | AED 60/month or ~AED 360/year | Monthly / Annual | Premium access (local reporting) |
| Super Duolingo Family (user-reported) | AED 459.99/year (reported) | Annual | Family plan (up to 6 users) - user-reported figure |
Pricing notes
These amounts are approximate and based on public reports; Duolingo may charge different local prices or run promotions.
For exact, up-to-date pricing check your app store subscription page or duolingo.com.
Your consumer rights in United Arab Emirates
Relevant UAE law
UAE Federal Law No. 15 of 2020 on Consumer Protection requires digital services to meet advertised quality; remedies include repair or refund when services are defective.
Federal Decree-Law No. 14/2023 covers trading by modern technological means and protects consumers buying digital services that are defective or not as described.
Practical rights and steps
- If a digital service is defective or not as described you can seek remedy under UAE law, including requesting a refund.
- Keep purchase records and communication when seeking redress through the merchant or UAE authorities.
- For the official legal texts see the UAE legislation portal: uaelegislation.gov.ae.
Customer experiences
Positive feedback
Many users praise Duolingo's gamification, short lessons, and motivation features that make daily learning easy to maintain.
Ad-free and extra-feature tiers are appreciated for improved focus and offline access.
Common complaints
Users often report issues with unexpected charges, unclear cancellation steps, or difficulty reaching responsive support.
Some feel recent product changes (e.g., energy systems) push learners toward paid tiers; support responsiveness is a frequently cited concern.
Documentation checklist
What to collect before contacting support
- Subscription confirmation or receipt (email or app store purchase history).
- Account email/username used for Duolingo.
- Date of purchase, billing cycle, and screenshots of subscription status if available.
When to use app store receipts
- If subscribed via Apple or Google, get the purchase receipt from the respective app store for refunds.
- Keep communication records with Duolingo and the app store during any refund request process.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel on the Duolingo website when the subscription was purchased via App Store or Google Play.
If you subscribed through an app store you must cancel through that store; cancelling on the web will not stop the app-store subscription.
Assuming immediate refunds or deletion
Expect access to continue until the billing period ends after cancellation; refunds are not guaranteed and depend on the payment channel.
Also, cancelling does not delete your account - you must request account deletion separately if desired.
Comparative recap
Quick comparison by subscription channel
| Channel | Where to cancel | Refund route | Typical outcome |
|---|---|---|---|
| iOS (App Store) | iPhone Settings → Subscriptions | Apple Report a Problem | Cancel in Settings; refunds via Apple review (possible) |
| Android (Google Play) | Google Play Store → Subscriptions | Google Play refund flow | Cancel in Play Store; refunds via Google review (possible) |
| Web (duolingo.com) | Account Settings → Manage Subscription | Request via Duolingo support (limited success) | Cancel on site; direct refunds are rarely granted |
After cancelling
Confirm the cancellation
Save the confirmation screen or email that shows your subscription will not renew.
Check your next billing statement or app-store subscription page to ensure the status changed to canceled.
Useful official links
- Duolingo support and cancellation help: support.duolingo.com
- Duolingo main site: duolingo.com
- Apple refund portal: reportaproblem.apple.com
- Google Play refund help: Google Play refunds
Address
Duolingo corporate address
Duolingo, Inc.
5900 Penn Avenue, 2nd Floor, Pittsburgh, Pennsylvania 15206, United States
Notes on contacting
There is no local UAE postal office for Duolingo; use the address above for formal correspondence or the in-app/web support channels for faster assistance.