cancellation Elsa Speak: Easy Method

What is Elsa Speak

Overview

ELSA Speak is an AI-driven mobile and web app that helps learners improve English pronunciation through personalised lessons and speech feedback.

The service is subscription-based and available on iOS, Android and the web, with multiple billing periods and premium features.

Core features

Key features include pronunciation scoring, targeted practice (e.g. tongue-twisters), and progress tracking across lessons.

Subscriptions unlock full premium access which removes content limits and provides the app’s complete lesson library.

How to cancel Elsa Speak

Cancel on iOS (App Store)

• Open your Apple device Settings or the App Store and go to Subscriptions.
• Find "ELSA Speak" and choose Cancel Subscription. Deleting the app does not cancel billing.
• Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Cancel on Android (Google Play)

• Open the Google Play Store app, tap your profile, then Subscriptions.
• Select "ELSA Speak" and tap Cancel subscription. Removing the app does not stop charges.
• Cancel at least 24 hours before renewal to prevent the next charge.

Cancel on the web (ELSA website)

• Use the customer portal on ELSA’s website by entering the purchase email, or click the "Manage subscription" link in your receipt.
• Cancellations via the web stop future charges but you keep access until the end of the paid billing period.
• See ELSA’s web cancellation guide: ELSA web cancellation.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access typically continues until the current billing period ends.

For web subscriptions ELSA confirms access remains until period expiry; platform-managed subscriptions follow Apple/Google rules.

Automatic renewal and stopping charges

Cancelling stops future automatic renewals but does not usually prorate or refund the remainder of the active subscription period.

Make cancellations at least 24 hours before renewal to avoid being charged for the next period.

Data and account status

Canceling a subscription does not necessarily delete your account or lesson progress; account data usually remains unless you request deletion.

Contact ELSA support if you want account removal or data deletion after cancelling.

Will I get a refund?

In-app purchases (App Store / Google Play)

• ELSA cannot issue refunds for purchases made through Apple or Google stores.
• If you bought via an app store you must request a refund directly from Apple or Google; refunds are at their discretion.
• See ELSA’s terms for in-app purchase handling: ELSA Terms.

Web purchases (via ELSA website)

• ELSA offers refunds for web purchases if requested within 7 days of purchase by emailing support.
• Refunds are processed to the original payment method and typically take about 30 business days to appear.
• For web-refund details see ELSA’s refund policy: ELSA refund policy.

Exceptions and timing

No automatic 14-day cooling-off is stated by ELSA for web purchases; ELSA provides a 7-day refund window instead.

If you are in the UAE you may have statutory rights that differ from ELSA’s stated policy - see the consumer rights section below.

Elsa Speak plans and pricing

Pricing table

Notes on pricing

These prices are based on QAR and SAR listings and include approximate AED equivalents for reference.

Actual UAE prices may differ due to App Store regional pricing, exchange rates or local taxes.

Your consumer rights in United Arab Emirates

UAE cooling-off and consumer protection

Under UAE Federal Law No. 15 of 2020 on Consumer Protection, consumers generally have a 14-day cooling-off right for distance contracts, which can apply to digital services.

This statutory right may entitle UAE customers to cancel within 14 days even if a provider’s policy states a shorter window.

Potential conflict with ELSA policy

ELSA’s stated web refund window is 7 days, which may conflict with UAE law granting 14 days for distance contracts.

If you are in the UAE and ELSA denies a statutory right, you can cite the federal Consumer Protection law when contacting ELSA or consumer authorities.

Platform responsibilities

For in-app purchases, ELSA delegates refunds to Apple or Google; therefore your recourse may depend on the platform’s policies and processes.

Keep receipts and communication records to support any claims with ELSA, Apple, Google, or UAE consumer authorities.

Customer experiences

Positive feedback

Users commonly report improved pronunciation and clarity after using ELSA’s lessons and feedback features.

Many praise targeted content like tongue-twister lessons and steady app improvements that support learning.

Negative feedback

Users have reported unexpected charges at or before the end of free trials and difficulty cancelling, though some received refunds after escalation.

There are also complaints about technical issues such as app crashes, lost progress, voice-recognition errors, and problems when using AirPods.

Takeaway

The app is effective for pronunciation practice for many users, but make sure you understand billing and keep proof of purchase to resolve disputes.

Cancel early if you are unsure, and monitor billing dates during free trials to avoid surprises.

Documentation checklist

What to gather before contacting support

• Purchase receipt or confirmation email showing the purchase date and plan.
• The email address used for the subscription and the device/store used to buy (Apple ID or Google account).
• Screenshots of subscription status, renewal date, and any billing transactions.

Additional useful items

• Order number or transaction ID from the app store or ELSA receipt.
• Dates of attempted cancellations and any support interactions (emails or chat transcripts).
• Device model, OS version, and app version if you are reporting technical problems.

Common mistakes

Deleting the app without cancelling

Many users uninstall the app thinking that removes the subscription; this does not stop automatic renewals from Apple or Google.

Always cancel via the store subscription settings or the web customer portal to avoid further charges.

Waiting too close to renewal

Cancelling less than 24 hours before renewal can still result in the next charge, depending on the platform’s processing times.

Set an early reminder several days before renewal so you can cancel in time.

Expecting ELSA to refund app-store purchases

If you bought through Apple or Google, ELSA cannot directly refund you; you must request a refund through the store.

Contacting ELSA for an in-app refund will likely result in a referral back to Apple or Google support.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

Keep your confirmation that the subscription is cancelled and monitor your bank or card statement for final charges or refunds.

If you were charged after cancelling, gather documentation and contact the store (Apple/Google) and ELSA support promptly.

Helpful links

• ELSA web cancellation & support: ELSA web cancellation
• ELSA terms and refund info: ELSA Terms
• Apple subscriptions help: Manage subscriptions on Apple
• Google Play subscriptions help: Cancel subscriptions on Google Play

Address

Business address

ELSA (registered contact): 1207 Delaware Ave #3847, Wilmington, DE 19806, USA.

Using the postal address

You may use the postal address for written notices, complaints, or postal cancellation requests where required.

Include your purchase receipt, account email, and clear cancellation request when sending postal correspondence.