Cancel FLOWKEY online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Flowkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Flowkey: Easy Method
What is Flowkey
Overview
Flowkey is an interactive piano-learning platform that combines video lessons, sheet music, and real-time feedback to help beginners and experienced players learn songs and techniques.
How it works
Lessons include step-by-step tutorials, play-along features, and note recognition via microphone or MIDI input to give you immediate feedback on your playing.
How to cancel Flowkey
Cancel via Web (recommended)
- Log in at flowkey.com on a laptop/PC/Mac.
- Go to Settings (gear icon bottom-left) → Account → Cancel/Unsubscribe.
- Cancel at least 24 hours before the renewal date to avoid auto-renewal.
Cancel via App Stores or other methods
- Apple App Store: Open App Store → tap your profile → Subscriptions, or go to Settings → your name → Subscriptions. Managed only by Apple.
- Google Play Store: Open Google Play → Subscriptions and cancel there. Managed only by Google Play.
- Other options: email support@flowkey.com to request cancellation or send a postal cancellation to flowkey GmbH Alt‑Moabit 103, 10559 Berlin. Online account cancellation is fastest.
What happens when you cancel
Access after cancellation
When you cancel, you will typically keep access to Premium features until the end of the current paid period.
If you cancel during a free trial before it ends, access usually stops at trial expiry unless stated otherwise.
Billing, renewal and data
Canceling stops auto-renewal at the end of the billing period; you will not be charged for subsequent periods if cancellation is completed in time (allow at least 24 hours before renewal).
Account data (profile, progress, saved songs) is usually retained. Contact support to request data export or deletion.
Will I get a refund?
Official refund policy
- There is a 7-day free trial for some platforms; cancel up to 24 hours before the trial ends to avoid being charged.
- Flowkey’s official sources do not guarantee refunds once a paid subscription charge has occurred.
Exceptions and unverified reports
- Some third-party articles mention possible refunds for accidental purchases, technical issues, or dissatisfaction within 14 - 30 days, but these are not confirmed by flowkey’s official policy.
- If you believe you have grounds for a refund (e.g., technical failure or accidental purchase), contact support@flowkey.com with order details and screenshots; include the platform used (Web, App Store, Google Play).
Flowkey plans and pricing
Pricing availability
Flowkey publishes current prices on its website and app stores. Pricing varies by country, currency, and promotional offers.
Contact for exact prices
Because prices change and regional rates apply, contact Flowkey or check the official pages for up-to-date pricing.
| Plan | Typical billing | Price |
|---|---|---|
| Free | Free tier | Contact for pricing |
| Premium (Monthly) | Monthly | Contact for pricing |
| Premium (Yearly) | Yearly | Contact for pricing |
For current prices and offers see the official site: flowkey.com.
Your consumer rights in United Arab Emirates
Relevant UAE rules
Digital content in the UAE is covered by Federal Consumer Protection Regulations and related rules administered by local economic departments.
These regulations may allow a withdrawal within a 'reasonable period' or 14 days if digital content is not yet accessed, but application depends on whether the trial was used or content accessed.
How to pursue a remedy
- First contact Flowkey support at support@flowkey.com with your evidence and order details.
- If unresolved, UAE consumers can escalate issues to local consumer protection authorities such as the Department of Economy and Tourism or equivalent local regulator for guidance and complaints.
Customer experiences
Positive feedback
- Users appreciate the "Follow and Play along" feature, structured lessons, and variety of songs and skill levels.
- Many praise the clarity of video lessons and step-by-step teaching approach.
Common criticisms
- Some users report the app can be picky with microphone note recognition and timing; MIDI input is often recommended for better accuracy.
- Occasional complaints relate to slow or unsatisfactory customer support responses.
Documentation checklist
Essential items to prepare
- Account email and username used for Flowkey.
- Order confirmation or subscription receipt (from Flowkey, Apple, or Google Play).
- Payment method details and transaction date.
Helpful extras
- Screenshots of subscription status or renewal date in your Flowkey account or app store.
- Any support correspondence or error messages if you’re requesting a refund for technical reasons.
Common mistakes
Timing errors
Waiting until the renewal day can cause an unintended charge; cancel at least 24 hours before renewal to be safe.
Example: cancelling on the renewal day may be processed after the billing system charges you.
Wrong cancellation channel
Cancelling in the Flowkey web account does not stop App Store or Google Play-managed subscriptions; cancel through the store that manages your payment.
Example: if you subscribed via Apple, cancel in your Apple Subscriptions, not only on flowkey.com.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood |
|---|---|---|
| Web (flowkey.com) | Settings → Account → Cancel/Unsubscribe; or email support@flowkey.com | Low; refunds not guaranteed once charged |
| Apple App Store | App Store → Profile → Subscriptions (or iOS Settings → Subscriptions) | Managed by Apple; refund requests handled by Apple |
| Google Play Store | Google Play → Subscriptions | Managed by Google Play; refunds handled by Google |
Key takeaway
Cancel via the exact platform that billed you and allow at least 24 hours before renewal. Contact support for disputes or refund requests.
After cancelling
Confirm cancellation
- Check your account settings for cancellation confirmation and the subscription end date.
- Save confirmation emails or screenshots showing the cancellation and end date.
Useful links
- Official site: https://www.flowkey.com/en
- Help center: https://help.flowkey.com
Address
Company headquarters
flowkey GmbH
Alt‑Moabit 103, 10559 Berlin, Germany
Support contact
Email: support@flowkey.com
For postal cancellation, send a signed request to the address above and keep proof of postage.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.