cancellation Medentry: Easy Method

What is Medentry

Overview

Medentry is an online education provider that specialises in preparation for medical entry exams, primarily serving students in Australia. It offers courses, practice tests, mock exams and tutoring aimed at improving performance on tests such as the UCAT.

Service type

Services are delivered digitally through course access, question banks and timed mocks. MedEntry presents terms, pricing and refund information on its official sites and helpdesk pages.

How to cancel Medentry

Before you start

Check how you purchased the product (directly on MedEntry website or via a mobile app store). MedEntry's official Terms & Conditions do not describe a specific cancellation mechanism tied to App Store, Google Play, or via their website. See official terms for reference.

Step-by-step cancellation steps

• Identify purchase method: note the account email, order/invoice number and purchase date.
• Send a written cancellation request (email or letter). MedEntry requires written requests for refund consideration; make clear you wish to cancel and request confirmation.
• If you purchased via App Store or Google Play, manage and cancel the subscription through that store's subscription settings. MedEntry's documentation does not describe a separate in-app cancellation flow.
• If you prefer postal cancellation, send a signed letter including full purchase details to MedEntry's postal address (see Address section).
• Follow up by phone if you have a contact number on your purchase receipt or account, and ask for written confirmation of cancellation.
• Retain copies of all correspondence and confirmations until the cancellation and any refund or credit are finalised.

What happens when you cancel

Access and service duration

Cancelling a subscription typically stops future automatic renewals. Access to paid content may continue until the end of the paid period, depending on how the purchase was configured.

Account and data

MedEntry's public documentation does not set out detailed post-cancellation data-handling rules. Keep personal copies of important records and request confirmation of what will happen to your account and data when you cancel.

Will I get a refund?

Official refund policy

MedEntry's Refund/Return Policy states returns, refunds or exchanges are not provided except in exceptional circumstances at MedEntry's sole discretion. Refund requests must be made in writing within one week of purchase.

The policy notes an administration/banking surcharge of at least 20% for approved refunds, and that credit toward other MedEntry products may be offered instead of a cash refund.

Exceptions and practical points

• Refunds may be refused for changes of mind, unused services, or events outside MedEntry's control (for example changes by exam consortia).
• There is no mention in MedEntry's public policy of a 14‑day statutory cooling-off right.
• Submit written requests promptly and include full purchase details to improve chances of an outcome in your favour. See MedEntry's helpdesk for the policy: MedEntry refund policy.

Medentry plans and pricing

Pricing availability

No AED-specific pricing for MedEntry (2024/2025) could be found on MedEntry's public sites or app stores. Public pricing is presented in AUD, USD or GBP on their official pages.

How to get exact pricing

Contact MedEntry directly or check the official website for the latest currency and regional pricing details.

Your consumer rights in United Arab Emirates

General protections

Consumers in the UAE have rights to clear information, fair contract terms and avenues to report misleading or unfair business practices via official government channels.

Practical steps in the UAE

• Contact MedEntry first in writing and request a formal response and confirmation of cancellation.
• If unresolved, escalate to UAE consumer protection authorities via the official government portal: UAE government - Consumer rights.
• Consider contacting your payment provider or bank about chargeback options if you paid by card and believe the charge is disputed.

Customer experiences

Positive feedback

• Some users report that MedEntry mock test scores align well with actual UCAT performance and that skill trainers are helpful.
• Other users praise the question bank design and perceived realism of practice tests compared with the real exam.

Negative feedback

• Complaints include inconsistent or inflated scoring that can make performance assessment difficult.
• Reports of overly difficult Verbal and Abstract Reasoning items, occasional content errors, and navigation/usability issues have been raised by some users.

Documentation checklist

Essential documents to prepare

• Purchase receipt or invoice (order number, date, amount).
• Account email/username used to register with MedEntry.
• Payment method details (last 4 digits of card or payment confirmation).
• Copy of the written cancellation/refund request you send (email or letter).
• Any replies from MedEntry (confirmation emails, support tickets).

Optional supporting documents

• Screenshots of the service access page or subscription settings.
• Evidence of technical problems (error messages) if claiming exceptional circumstances.

Common mistakes

Assuming automatic in-app cancellation

Example: a user assumes MedEntry will cancel a subscription made via a web account when they cancel the app - this can leave the subscription active. If you used an app store, cancel via that store's subscription settings.

Delaying written requests

Example: failing to submit a written refund/cancellation request within the one-week window specified in MedEntry's refund policy risks losing eligibility for any refund or credit. Send requests promptly and keep copies.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

Keep all correspondence and confirmations until the cancellation and any refund or credit are fully resolved. Monitor your bank/card statements for any refunded amounts or recurring charges.

Useful official links

• MedEntry official site
• MedEntry refund & return policy
• MedEntry terms & conditions
• UAE government - Consumer rights

Address

Office address

MedEntry (registered address): 51 Hudson Street, Fawkner VIC 3060, Australia.

How to send postal requests

If you choose to send a written cancellation or refund request by post, include full purchase details, your contact email and a dated signature. Retain proof of postage and copies of the letter.