Cancel Flowkey: Easy Method

What is Flowkey

Overview

Flowkey is an app and web service that teaches piano with interactive lessons, sheet music and real-time feedback. It offers practice modes such as one-hand/both-hands, slow playback and visual video guidance.

How people use it

Users access Flowkey through a web browser or mobile apps (iOS App Store and Android Google Play). Subscriptions unlock the full lesson and song library and additional learning tools.

How to cancel Flowkey

Cancel a web (browser) subscription

• Log in to your Flowkey account on a PC or Mac.
• Go to Settings → Account → Cancel/Unsubscribe.
• Cancel at least 24 hours before your renewal date to avoid automatic renewal.
• See Flowkey help: How do I unsubscribe from Flowkey Premium?

Cancel via Apple App Store (iOS)

• Open the App Store, tap your profile, then tap Subscriptions to manage Flowkey.
• Or open device Settings → your name → Subscriptions and cancel Flowkey there.
• Cancel at least 24 hours before renewal; Apple handles billing and refunds for App Store purchases.
• See Flowkey help: How do I unsubscribe from Flowkey Premium?

Cancel via Google Play (Android)

• Open the Google Play Store app and tap your profile → Payments & subscriptions → Subscriptions.
• Select Flowkey and tap Cancel subscription.
• Cancel at least 24 hours before renewal; Google Play controls billing and refund rules for Android purchases.
• See Flowkey help: How do I unsubscribe from Flowkey Premium?

What happens when you cancel

Access after cancelling

If you cancel before the end of the current paid period, you typically retain access until that period expires.

Cancel immediately stops future automatic renewals but does not usually delete your account or progress.

Renewals and billing

Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.

Platform purchases (App Store/Google Play) are billed and managed by Apple/Google, not Flowkey.

Data and account retention

Your account data and learning progress are generally kept unless you request account deletion.

To remove personal data, contact Flowkey support or follow account deletion options in settings if available.

Will I get a refund?

Flowkey direct (website) refund policy

Flowkey provides a 14-day "cooling-off period" for direct online purchases via their website.

If you change your mind within 14 days of purchase you can get a full refund under that policy.

After the cooling-off period

• Payments already made after 14 days are generally non-refundable.
• Flowkey's terms state subscription fees are non-refundable outside the 14-day period.

App Store and Google Play exceptions

Purchases through Apple or Google follow those platforms' refund rules, which may be different and often more limited.

To request refunds for App Store or Google Play purchases, contact Apple/Google support directly or use their refund processes.

See Flowkey terms: Flowkey Terms of Service

Flowkey plans and pricing

Pricing availability

Exact Flowkey pricing in New Zealand dollars (NZD) was not publicly available from Flowkey sources for 2024/2025.

Prices are typically shown in USD, GBP or EUR; your App Store or Google Play account will display local pricing.

How to check your local price

• Check Flowkey pricing on the web app when set to NZ location.
• Check the App Store or Google Play on a New Zealand device or region for NZD amounts.

Your consumer rights in New Zealand

Cooling-off and cancellation rights

New Zealand consumer law does not provide an automatic internet-specific cooling-off period unless the seller offers one.

Flowkey's 14-day cooling-off period for direct purchases is the applicable seller-provided right for web purchases.

Platform purchases and your rights

Purchases via the App Store or Google Play follow those platforms' own refund and cancellation policies.

Those platform policies may offer different or more limited remedies than direct purchases from Flowkey.

Where to get help locally

• For general consumer law guidance in New Zealand, see Community Law resources: Community Law
• For platform refund disputes, contact Apple or Google support through their official channels.

Customer experiences

Positive feedback

Many users praise Flowkey's learning tools such as section practice, one-hand/both-hands modes, and video guidance.

Support is often reported as responsive; some users have received prompt assistance and refunds after contacting support.

Negative feedback

Complaints include limited song library, missing genres, or songs removed due to licensing expiration.

Other issues reported are bugs like recognition errors, access problems due to duplicate accounts, or locked content despite subscriptions.

What this means for you

• If you face access issues check for duplicate accounts and confirm which platform handled the purchase.
• Document problems and contact Flowkey support or the platform that billed you for quickest resolution.

Documentation checklist

What to prepare before cancelling

• Your Flowkey account email and username.
• Order or transaction ID and purchase date.
• Screenshot of active subscription or receipt (App Store/Google Play receipts are useful).

What to include when contacting support

• Clear description of the issue, including device and platform used (web, iOS, Android).
• Any error messages, screenshots, and steps you already tried.
• Request type: cancellation, refund, or account deletion.

Common mistakes

Canceling in the wrong place

Many users uninstall the app but forget to cancel the subscription in App Store/Google Play or on the Flowkey website.

Always cancel through the platform that charged you: web settings for direct purchases, Apple for App Store purchases, Google for Play purchases.

Timing and refund misunderstandings

Another common error is expecting a refund after the 14-day cooling-off window for web purchases; Flowkey's terms state fees are non-refundable after that period.

Also cancel at least 24 hours before renewal; cancelling on the renewal day may not stop the next charge.

Account confusion

Users sometimes have duplicate accounts (different sign-in methods) which can hide active subscriptions and cause access issues.

Check all emails or sign-in methods you may have used when investigating subscription or access problems.

Comparative recap

Quick comparison by platform

This table summarises cancellation and refund differences between web, iOS and Android Flowkey purchases.

After cancelling

What to check next

Confirm cancellation via email or by checking subscription status in your Flowkey account or App Store/Google Play subscription list.

Keep receipts and screenshots in case you need to dispute a charge or request a refund.

Helpful links and contacts

• Flowkey unsubscribe help: How do I unsubscribe from Flowkey Premium?
• Flowkey Terms of Service (refund & cooling-off details): Flowkey Terms
• For App Store refunds contact Apple via your purchase history in the App Store.
• For Google Play refunds visit Google Play support or use your Play Store purchase history.

Address

Flowkey headquarters

flowkey GmbH

Alt‑Moabit 103, 10559 Berlin, Germany

Notes about postal cancellations in New Zealand

Flowkey does not maintain a distinct New Zealand postal cancellation address; use the web settings or the platform that billed you to cancel.

If you need to contact Flowkey by post, use the Berlin headquarters address above. Contact support first for fastest resolution.