cancellation Learnworlds: Easy Method

What is Learnworlds

Overview

Learnworlds is an online course creation and learning platform that lets individuals and organisations build, publish, market, and sell courses with interactive tools and analytics.

The platform includes course builders, publishing tools, white‑label options, and integrations for payments and student management.

Who uses it

Educators, trainers, small businesses and enterprises use Learnworlds to host paid or free courses and to manage learner experiences.

Features target course creation, student engagement, analytics and optional mobile app solutions for branded delivery.

How to cancel Learnworlds

Recommended method

Cancel online through your Learnworlds account ("My Account") for the fastest processing and immediate confirmation.

This method is preferred because it records the cancellation in your account history and avoids delays from manual handling.

Alternate methods

• My Account: Sign in, go to "My Account" or billing/subscription settings, and follow the cancellation steps in the dashboard.
• Support ticket: Submit a support request via the official support portal: LearnWorlds Support.
• Email: Send a clear cancellation request to [email protected] including your account email and order ID.
• Postal mail: You may send written notice to the company address (see Address section). Registered post or tracked delivery is recommended.

What happens when you cancel

Access after cancellation

Auto‑renewing subscriptions can be cancelled at any time; access normally remains until the end of the paid term.

LearnWorlds does not automatically shorten access for standard cancellations unless a refund or pro‑rata adjustment is granted.

Renewals, data and account

Cancellation stops future auto‑renewals but does not always delete your account or course data immediately.

Contact support if you need data export or account closure steps; retain copies of invoices and export backups before termination.

Will I get a refund?

Standard refund policy

Refunds are not generally issued for routine cancellation of auto‑renewing subscriptions; access continues until the paid term ends.

When refunds are due (for non‑acceptance, faults, or accepted exceptions), LearnWorlds aims to process refunds within 14 calendar days of acknowledgement.

Exceptions and special cases

• Order non‑acceptance: Full refund issued if LearnWorlds cannot accept or fulfil a payment, processed within 14 calendar days.
• Platform faults/changes: Full or partial refunds may apply if the service is significantly faulty, misdescribed, materially changed, or breached - processed within 14 calendar days.
• Mistaken or unwanted renewals: If you cancel within 30 days of initial start, or within 15 days of an auto‑renewal due to a mistake or unwanted renewal, LearnWorlds may offer a full or partial refund.
• Pro‑rata refunds: If LearnWorlds closes your account for reasons other than breach, you may be entitled to a pro‑rata refund for unused time within 14 calendar days.
• App Store / Google Play payments: LearnWorlds documentation does not define separate App Store/Google Play refund procedures; such purchases may follow the app store’s own rules.

Learnworlds plans and pricing

Pricing table

Notes on pricing

Prices are shown in AED converted from USD at a fixed rate (1 USD = 3.6725 AED) and exclude local VAT.

Actual billed amounts may differ based on billing currency, taxes, or promotional discounts at checkout.

Your consumer rights in United Arab Emirates

Scope under LearnWorlds terms

LearnWorlds’ terms explicitly reference EU consumer rights (such as the 14‑day cooling‑off) for EU customers; those EU rights do not apply automatically to UAE customers.

The LearnWorlds terms do not include UAE‑specific statutory statements, so UAE users follow the platform’s general policies unless local law provides otherwise.

Practical guidance for UAE users

• Expect no automatic 14‑day statutory cooling‑off right under LearnWorlds’ policy for UAE consumers.
• If you need protection under UAE consumer law, consult local authorities or legal advisers - this guide is not legal advice.
• Preserve all purchase records, communications and screenshots should you need to escalate under UAE consumer protection mechanisms.

Customer experiences

Positive feedback

Users in UAE and globally praise LearnWorlds for migration ease, course customization, publishing tools, and responsive support.

Review platforms highlight a stable, well‑designed interface and long‑term value for creators.

Common criticisms

Negative points include perceived high cost for the mobile app, occasional unclear sales transparency about integrations and extra translation costs.

Some users reported limitations in video library functionality and difficulties migrating Stripe accounts as part of an exit strategy.

Documentation checklist

What to gather before contacting support

• Account email and full name associated with the LearnWorlds account.
• Order ID, invoice number or transaction reference from your billing statement.
• Dates of purchase, renewal date, and a clear statement of the requested action (cancel, refund, pro‑rata).

Evidence for faults or disputes

• Screenshots or recordings showing the platform fault or misdescription.
• Communications with LearnWorlds (support tickets, emails) and timestamps.
• Payment receipts and bank/card statements where relevant.

Common mistakes

Missing identifying information

Example: Sending a cancellation email without the account email or order ID delays processing. Always include invoice numbers or transaction references.

Attach relevant receipts or screenshot proof to speed verification.

Assuming automatic refunds

Example: Expecting an automatic refund after cancelling an auto‑renewing subscription. LearnWorlds normally keeps access until the end of the paid term and refunds are only in specific cases.

Request a refund explicitly and provide the reason and supporting evidence if you believe you qualify under exceptions.

Comparative recap

Quick comparison

Which to choose

• Starter: small creators or sellers testing paid courses and low admin needs.
• Pro Trainer: growing instructors needing more admins and no transaction fees.
• Learning Center: organisations requiring white‑label, advanced analytics and mobile app options.

After cancelling

Exporting your data

Before or after cancellation, request data export or download course backups and student lists via the dashboard or contact support for assistance.

Ask support for guidance on migrating payment processors or exporting enrolment records if you plan to move platforms.

Useful official links

• LearnWorlds Terms of Service - for detailed cancellation and refund clauses.
• LearnWorlds Support Portal - submit tickets and find help articles.
• Mobile Apps FAQ - notes about app purchases and refunds.

Address

Primary corporate address

Gladstonos 120, Foloune Building, 2nd Floor, B1, 3032, Limassol, Cyprus.

Use this address for postal cancellation notices or formal correspondence; send tracked mail for proof of delivery.

Contact for support

Email: [email protected] for cancellation requests, refund queries and data export assistance.

Support portal: https://support.learnworlds.com/ for tickets and help articles.