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cancellation Levels: Easy Method
What is Levels
Overview
Levels is a subscription-based service that provides members with metabolic health tools, membership content, and device-related shipments. It combines software access and, in some offerings, physical devices or Labs orders.
Who it's for
Levels is aimed at users seeking continuous metabolic data and guidance through a membership model. Different products (membership, Labs, devices) have different fulfilment and refund rules.
How to cancel Levels
Cancel via App Store / Google Play
- Open the App Store or Google Play on the device used to subscribe.
- Go to your account's Subscriptions section and select the Levels subscription.
- Tap Cancel Subscription; follow the store prompts to confirm cancellation.
Cancel via Web / Levels official site
- Sign in to your member portal on the Levels website and find Subscription or Billing settings.
- Cancel your membership before the auto-renewal date to prevent the next charge.
- For device subscriptions, cancel before the renewal; once a renewal payment has processed, cancellation may not be possible.
- You can also email [email protected] with your full name, registered email, and subscription details to request cancellation.
What happens when you cancel
Access after cancellation
When you cancel, your access usually continues until the end of the current paid period. You retain any member benefits until that expiry date.
Renewal and billing
Automatic renewal stops after cancellation if done before the renewal charge. If a renewal payment has already processed, Levels' policy may prevent reversing that renewal.
Data and account
Your account and data are typically retained per Levels' terms. Contact support to request account changes or data deletion if required.
Will I get a refund?
General refund policy
Levels offers a satisfaction-guarantee refund window for first-time membership purchases only, valid within 14 days of purchase. After 14 days, monthly and annual subscriptions are not refundable.
Exceptions and non-refundable items
- Device purchases are final sale - no returns or refunds for devices.
- Unused Labs orders may be fully refunded if requested within one year of purchase; after use or one year, refunds are not issued.
- If a renewal payment has processed (especially for device subscriptions), cancellation after the charge may not permit a refund.
For the official refund policy, see the Levels support page: Levels refund policy.
Levels plans and pricing
Pricing availability
No UAE-specific AED pricing for Levels was found. The official site lists USD pricing but does not provide UAE tiers or guaranteed AED conversions.
How to get exact pricing
Contact Levels support or check your app store listing for local-currency pricing where applicable.
| Plan | Price (UAE) |
|---|---|
| Monthly Membership | Contact for pricing |
| Annual Membership | Contact for pricing |
| CGM Shipments / Device | Contact for pricing |
Your consumer rights in United Arab Emirates
Cooling-off period
UAE consumer protection typically provides a 14-day cooling-off period for certain online purchases. This is a general entitlement under UAE rules for some goods and services.
How Levels' policy fits UAE law
- Levels' own satisfaction-guarantee window aligns with a 14-day refund expectation for first-time memberships.
- Levels' final-sale policy on devices must be agreed at purchase; consumers should review terms carefully before buying.
- Unused Labs refunds within one year offer additional flexibility, but consumers must act within that timeframe.
For official UAE consumer guidance, consult the UAE government portal: UAE Consumer Protection.
Customer experiences
Positive feedback
Some users praise Levels for personalised, practical guidance and report benefits from tailored support. Testimonials include improved outcomes and satisfaction with one-on-one help.
Critical feedback
Other users feel the service may add limited value for experienced negotiators or users who already have similar expertise. Review-platform reliability can vary, so consider multiple information sources.
Documentation checklist
What to include when requesting cancellation
- Full name and registered email address.
- Subscription or order number and date of purchase.
- Payment method last four digits or transaction ID if available.
- Device serial number (for device purchases) or Labs order reference.
Optional supporting documents
- Screenshot of the subscription page or renewal charge.
- Proof of unused Labs (if requesting a Labs refund).
- Any correspondence with Levels support related to the issue.
Common mistakes
Missing the cancellation window
One frequent error is cancelling after the auto-renewal charge has already processed. Device subscriptions are often irreversible after renewal, so act before the renewal date.
Using the wrong channel
Attempting to cancel a store-based subscription via the Levels website (or vice versa) can fail. Cancel through the original purchase channel: App Store/Google Play for in-app subscriptions, the member portal for web subscriptions.
Comparative recap
Quick comparison
| Feature | App Store / Google Play | Web / Levels official site |
|---|---|---|
| How to cancel | Cancel via app store subscription settings | Cancel in member portal or email [email protected] |
| Refunds | Subject to store refund rules; contact store support | 14-day satisfaction guarantee for first-time memberships; device sales final |
| Device purchases | May be handled outside store; check purchase terms | Final sale - no returns or refunds for devices |
| Labs orders | Depends on purchase path | Unused Labs refundable within one year; otherwise no refund |
How to choose the right route
Cancel via the same channel you used to subscribe to ensure the process completes. Contact Levels support for clarifications on mixed purchases (e.g., web membership + device).
After cancelling
Immediate next steps
- Save the cancellation confirmation email or screenshot for your records.
- Monitor your bank/credit card statements for any unexpected charges during the remaining access period.
Useful official links
Address
Postal address
Main Street, Melbourne, Australia
Support contact
Email: [email protected]
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Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.